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SB5100 Series Cable Modem User Guide
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Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
Precautions
Postpone cable modem installation until there is no risk of thunderstorm or lightning
activity in the area.
To avoid damaging the cable modem with static electricity:
•
Always first connect the coaxial cable to the grounded cable TV wall outlet.
•
Before you connect or disconnect the USB or Ethernet cable from your cable
modem or PC, always touch the coaxial cable connector on the cable modem to
release any static charges.
To prevent overheating the cable modem, do not block the ventilation holes on its sides.
Do not open the cable modem. Refer all service to your cable service provider.
Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar
chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.
ETHERNET
USB
CABLE
+12VDC
USB CPE MAC ID:ABDCEF012345
J
C
HFC MAC ID: ABCDEF012345
CUSTOMER S/N:BCDFGHJKLMNP
Always make the wall
connection first.
To avoid damaging your cable
modem or PC with static electricity:
Before you connect or disconnect the USB or
Ethernet cable,
always touch the coaxial
cable connector on the cable modem
.
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Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
Signing Up for Service
You must sign up with a cable service provider to access the Internet and other online
services.
To activate your service, call your local cable service provider.
To receive data service, you need to provide the
MAC address
printed on the bar code
label marked
CM HFC MAC ID
on the rear panel.
You can record it here:
00 : ______ : ______ : ______ : ______ : ______
You should ask your cable service provider the following questions:
•
Do you have any special system requirements?
•
When can I begin to use my cable modem?
•
Are there any files I need to
download
after I am connected?
•
Do I need a user name or password to access the Internet or use e-mail?
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Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
Computer System Requirements
Your SURFboard cable modem is compatible with Microsoft Windows
®
, Macintosh
®
, and
UNIX
®
computers.
Ethernet Card
You can use the Ethernet connection with any Windows, Macintosh, or UNIX computer
equipped with a 10Base-T or 10/100Base-T Ethernet card.
Windows
®
95, UNIX, or Macintosh computers must use the Ethernet connection.
If you use an Ethernet card, it must be installed in your computer before you install the
cable modem.
If it is not installed, follow the installation instructions provided with your
Ethernet card.
USB Connection
You can use the USB connection with any PC running Windows
®
98, Windows
®
2000,
Windows Me
®
, or Windows XP
™
that has a USB interface. The USB connection requires
special USB driver software that is supplied on the
SURFboard Cable Modem
CD-ROM.
You can upgrade the USB drivers from the Internet. For information, check our website
.
You can use any web browser such as Microsoft
®
Internet Explorer or Netscape Navigator
®
with
your
SURFboard cable modem
.
For Microsoft Windows
®
computers, the
Installation Assistant application automatically
checks your system configuration.
You can start
the Installation
Assistant from the Main Menu on
the
SURFboard Cable Modem
CD-ROM.
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Introduction
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Installation & Configuration
FAQ
Troubleshooting
Glossary
Installation and Configuration Overview
To install and configure your cable modem for a single PC running Microsoft Windows,
you can use the Installation
Assistant.
Otherwise, to install and configure your cable modem:
1
Install the cables as described in
one
of:
•
“Cabling and Startup for a Single User”
on page 9
•
“Cabling for Multiple Users”
on page 40
2
If you are using the
USB
port
only
, go to
“Setting Up a USB Driver”
on page 11.
Ethernet users can skip this step.
3
Configure
TCP/IP
and verify the
IP address
for your computer following
one
of:
•
“Configuring TCP/IP”
on page 22
•
Your Macintosh or UNIX user manual
To connect a single PC running Microsoft Windows
to a SURFboard cable modem, we recommend
using the Installation Assistant application
.
You can start the Installation
Assistant from the
Main Menu on the
SURFboard Cable Modem
CD-ROM. In most cases, the Installation
Assistant
automatically configures your cable modem.
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Introduction
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FAQ
Troubleshooting
Glossary
Cabling and Startup for a Single User
Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem
must find and lock on the appropriate channels for communications.
1
Be sure your computer is on and the cable modem is unplugged.
2
Connect one end of the coaxial cable to the cable outlet or splitter. Connect the
other end of the coaxial cable to the CABLE connector on the cable modem.
Hand-tighten the connectors to avoid damaging them.
3
Insert the
SURFboard Cable Modem
CD-ROM into your CD-ROM drive.
4
Plug the power cord into the +12VDC
connector on the cable modem and the
electrical outlet.
This turns the SURFboard cable modem on. You do not need to
unplug it when not in use.
5
Check that the lights on the cable modem front cycle through this sequence:
•
Power flashes during the self-test and changes to solid green when the self-test
is successfully complete.
•
Receive flashes while scanning for the receive (
downstream
) channel and
changes to solid green when it is connected.
•
Send flashes while scanning for the send (
upstream
) channel and changes to
solid green when it is connected.
•
Online flashes while the cable modem downloads configuration data and
changes to solid green when the download is complete.
ETHERNET
USB
CABLE
+12VDC
USB CPE MAC ID:
S
/ N:
P
MY
J
SC A B
C
HFC MAC ID: ABCDEF012345
CUSTOMER S/N:BCDFGHJKLMNP
SURFboard cable modem
To electrical
outlet (step 4)
To cable
outlet
(step 2)
Always connect coaxial cable to the wall outlet first.

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