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SB5100 Series Cable Modem User Guide
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Configuring TCP/IP in Windows XP
...................................................................................................
30
Verifying the IP Address
.....................................................................................................................
36
Verifying the IP Address in Windows 95, 98, or Windows Me
.........................................................
37
Verifying the IP Address in Windows 2000 or Windows XP
............................................................
38
Renewing your IP Address
.................................................................................................................
39
Cabling for Multiple Users
..................................................................................................................
40
Ethernet and USB
............................................................................................................................
40
Ethernet
...........................................................................................................................................
41
Troubleshooting
..................................................................................................................................
42
Front-Panel Lights and Error Conditions
..........................................................................................
44
Removing the USB Driver from Windows 98 or Windows Me
.........................................................
45
Removing the USB Driver from Windows 2000
................................................................................
49
Removing the USB Driver from Windows XP
...................................................................................
54
Contact Us
............................................................................................................................................
61
Frequently Asked Questions
..............................................................................................................
62
Glossary
...............................................................................................................................................
64
Software License
.................................................................................................................................
66
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Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
Introduction
Congratulations, you have a new Motorola
®
SURFboard
®
cable modem. It provides
high-speed access to the Internet and other online services. This cable modem transmits
and receives data much faster than traditional dial-up or ISDN modems. Unlike a dial-up
modem, your SURFboard cable modem is always online.
Just open your browser and
surf!
You can use your high-speed, upgradeable cable modem to connect one or more
computers in your home or business to the Internet. You can connect:
•
A single computer equipped with a Universal Serial Bus (
USB
) port directly to the
USB port on the SURFboard cable modem
•
A single computer equipped with an
Ethernet
adapter directly to the Ethernet port on
the SURFboard cable modem
•
Two computers; one to the USB port and one to the Ethernet port
•
Up to 32 computers to a single SURFboard cable modem using an Ethernet hub, as
shown in
“Cabling for Multiple Users”
on page 40
Easier!
Unlike dial-up modems or ISDN, you’re always on,
always connected. For easiest set-up, use the
Installation Assistant on the SURFboard Cable
Modem CD-ROM.
Faster!
Your cable modem is up to 100 times faster than a
dial-up modem. It lets you enjoy surfing the web
without the long wait. Because many network and
other factors can affect performance, the actual
speed will vary.
Better!
Your cable modem is made by the company with
over 50 years of cable TV expertise.
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Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
Top and Front Panel
For added security, you can press the Standby button
(1)
to suspend your Internet
connection. No data is transmitted or received from the Internet when the Standby light is
on. All other front-panel lights turn off until you press the Standby button again.
The lights provide information about power, communications, and errors:
During normal operation, the Power, Receive, Send, and Online lights are on and the
PC/Activity light flashes when the cable modem is transferring data.
Key Light
Flashing
On
2
Power
Startup diagnostics in progress
The cable modem is powered on
3
Receive
Scanning for a receive
(
downstream
) channel connection
The downstream channel is
connected
4
Send
Scanning for a send (
upstream
)
channel connection
The upstream channel is connected
5
Online
Scanning for a network
connection
The startup process is complete
6
PC/Activity
Transmitting or receiving data
A device, such as a computer or
hub, is connected to the USB or
Ethernet connectors on the back
panel.
7
Standby
This light does not flash
Internet service is blocked because
the Standby button was pressed. If
this light is on, all other lights are off.
The model number on your cable modem may
be different than in the illustrations and screen
images in this guide.
SB5100
SURFboard®
Cable Modem
R
E
C
E
I
V
E
P
O
W
E
R
S
E
N
D
O
N
L
I
N
E
P
C
/
A
C
T
I
V
I
T
Y
S
T
A
N
D
B
Y
1
2
3
4
5
6
7
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Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
Rear Panel
The rear panel provides cabling connectors and the power receptacle.4
Key Item
Description
1
ETHERNET
The Ethernet port provides a connection to Ethernet equipped computers
using a cable terminated with an RJ-45 connector.
2
USB
The USB port provides a connection to
USB
equipped computers.
3
CABLE
The CABLE port provides a connection to the
coaxial cable (coax)
outlet.
4
+12VDC
This connector provides power to the cable modem.
ETHERNET
USB
CABLE
+12VDC
USB CPE MAC ID:
ABDCEF012345
S
/ N:
P
MY
J
SC A B
C
HFC MAC ID: ABCDEF012345
CUSTOMER S/N:BCDFGHJKLMNP
1
2
3
4
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Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
Before You Begin
Before you begin the installation, check that you received the following items with your
SURFboard cable modem:
You will need 75-ohm
coaxial cable
with
F-type connectors
to connect your cable
modem to the nearest cable outlet. If a TV is connected to the cable outlet, you may
need a 5-900 MHz RF
splitter
and a total of three coaxial cables to connect both the TV
and the cable modem. The coaxial cable and RF splitter are available at consumer
electronic stores.
Item
Description
Power adapter
Connects the SURFboard cable modem to a power
adapter to connect to the AC electrical outlet
10/100Base-T
Ethernet cable
Connects to the
Ethernet
port
USB cable
Connects to the
USB
port
SURFboard Cable
Modem
CD-ROM
Contains the User Guide and USB drivers

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