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SB5100 Series Cable Modem User Guide

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Configuring TCP/IP in Windows XP

...................................................................................................

30

Verifying the IP Address

.....................................................................................................................

36

Verifying the IP Address in Windows 95, 98, or Windows Me

.........................................................

37

Verifying the IP Address in Windows 2000 or Windows XP

............................................................

38

Renewing your IP Address

.................................................................................................................

39

Cabling for Multiple Users

..................................................................................................................

40

Ethernet and USB

............................................................................................................................

40

Ethernet

...........................................................................................................................................

41

Troubleshooting

..................................................................................................................................

42

Front-Panel Lights and Error Conditions

..........................................................................................

44

Removing the USB Driver from Windows 98 or Windows Me

.........................................................

45

Removing the USB Driver from Windows 2000

................................................................................

49

Removing the USB Driver from Windows XP

...................................................................................

54

Contact Us

............................................................................................................................................

61

Frequently Asked Questions

..............................................................................................................

62

Glossary

...............................................................................................................................................

64

Software License

.................................................................................................................................

66

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Introduction

Before You Begin

Installation & Configuration

FAQ

Introduction

Congratulations, you have a new Motorola

®

SURFboard

®

cable modem. It provides

high-speed access to the Internet and other online services. This cable modem transmits

and receives data much faster than traditional dial-up or ISDN modems. Unlike a dial-up

modem, your SURFboard cable modem is always online.

Just open your browser and

surf!

You can use your high-speed, upgradeable cable modem to connect one or more

computers in your home or business to the Internet. You can connect:

•

A single computer equipped with a Universal Serial Bus (

USB

) port directly to the

USB port on the SURFboard cable modem

•

A single computer equipped with an

Ethernet

adapter directly to the Ethernet port on

the SURFboard cable modem

•

Two computers; one to the USB port and one to the Ethernet port

•

Up to 32 computers to a single SURFboard cable modem using an Ethernet hub, as

shown in

“Cabling for Multiple Users”

on page 40

Easier!

Unlike dial-up modems or ISDN, you’re always on,

always connected. For easiest set-up, use the

Installation Assistant on the SURFboard Cable

Modem CD-ROM.

Faster!

Your cable modem is up to 100 times faster than a

dial-up modem. It lets you enjoy surfing the web

without the long wait. Because many network and

other factors can affect performance, the actual

speed will vary.

Better!

Your cable modem is made by the company with

over 50 years of cable TV expertise.

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Introduction

Before You Begin

Installation & Configuration

FAQ

Top and Front Panel

For added security, you can press the Standby button

(1)

to suspend your Internet

connection. No data is transmitted or received from the Internet when the Standby light is

on. All other front-panel lights turn off until you press the Standby button again.

The lights provide information about power, communications, and errors:

During normal operation, the Power, Receive, Send, and Online lights are on and the

PC/Activity light flashes when the cable modem is transferring data.

Key Light

Flashing

On

2

Power

Startup diagnostics in progress

The cable modem is powered on

3

Receive

Scanning for a receive

(

downstream

) channel connection

The downstream channel is

connected

4

Send

Scanning for a send (

upstream

)

channel connection

The upstream channel is connected

5

Online

Scanning for a network

connection

The startup process is complete

6

PC/Activity

Transmitting or receiving data

A device, such as a computer or

hub, is connected to the USB or

Ethernet connectors on the back

panel.

7

Standby

This light does not flash

Internet service is blocked because

the Standby button was pressed. If

this light is on, all other lights are off.

The model number on your cable modem may

be different than in the illustrations and screen

images in this guide.

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Introduction

Before You Begin

Installation & Configuration

FAQ

Rear Panel

The rear panel provides cabling connectors and the power receptacle.4

Key Item

Description

1

ETHERNET

The Ethernet port provides a connection to Ethernet equipped computers

using a cable terminated with an RJ-45 connector.

2

USB

The USB port provides a connection to

USB

equipped computers.

3

CABLE

The CABLE port provides a connection to the

coaxial cable (coax)

outlet.

4

+12VDC

This connector provides power to the cable modem.

+12VDC

4

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Introduction

Before You Begin

Installation & Configuration

FAQ

Before You Begin

Before you begin the installation, check that you received the following items with your

SURFboard cable modem:

You will need 75-ohm

coaxial cable

with

F-type connectors

to connect your cable

modem to the nearest cable outlet. If a TV is connected to the cable outlet, you may

need a 5-900 MHz RF

splitter

and a total of three coaxial cables to connect both the TV

and the cable modem. The coaxial cable and RF splitter are available at consumer

electronic stores.

Item

Description

Power adapter

Connects the SURFboard cable modem to a power

adapter to connect to the AC electrical outlet

Ethernet cable

Connects to the

Ethernet

port

USB cable

Connects to the

USB

port

SURFboard Cable

Modem

CD-ROM

Contains the User Guide and USB drivers