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50
SB5100 Series Cable Modem User Guide
Removing the USB Driver from Windows 2000, continued
Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
License
X
Home
Print
Exit
5
On the System Properties window, click the
Hardware
tab.
6
Click the
Device Manager
button to display the Device Manager window:
Page 57 / 74
51
SB5100 Series Cable Modem User Guide
Removing the USB Driver from Windows 2000, continued
Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
License
X
Home
Print
Exit
7
On the Device Manager window, double-click
Network Adapters
.
8
Click the
Motorola SurfBoard USB Cable Modem
. The Uninstall icon is displayed
on the window near the top.
9
Click the
Uninstall
icon.
10
Close the Device Manager window.
11
Close the Control Panel window.
Although your SURFboard cable modem model number may
be different than in the images in this guide, the procedure is
the same.
Page 58 / 74
52
SB5100 Series Cable Modem User Guide
Removing the USB Driver from Windows 2000, continued
Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
License
X
Home
Print
Exit
12
Insert the
SURFboard Cable Modem
CD-ROM in the CD-ROM drive. After a short
time, a window with language choices is displayed.
13
Press the
Esc
key on the keyboard to exit the start-up screens.
14
To start Windows Explorer, click
Start
and select
Run.
15
In the Run window, type
explorer
and click
OK
.
16
Double-click
My Computer
.
17
Double-click the
Motorola
CD icon (D: in the image).
18
Double-click
remove
or
remove.exe
to run the Remove utility from the
SURFboard
Cable Modem
CD-ROM. The SURFboard Cable Modem USB Driver Removal
window is displayed.
Your Windows Explorer may appear slightly different than in the image
on this page. There are slight variations between Windows versions
and you can configure Windows Explorer as you like.
Page 59 / 74
53
SB5100 Series Cable Modem User Guide
Removing the USB Driver from Windows 2000, continued
Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
License
X
Home
Print
Exit
19
The window on the left is displayed.
Be sure the USB cable is disconnected.
20
Click
Remove Driver.
Informational messages similar to the ones shown at left are displayed on the
SURFboard Cable Modem USB Driver Removal window.
After you remove the USB driver, re-install the USB driver following
“Setting Up a USB
Driver in Windows 2000”
on page 16. If you continue to have problems, contact your
cable service provider.
Page 60 / 74
License
54
SB5100 Series Cable Modem User Guide
X
Home
Print
Exit
Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
Removing the USB Driver from
Windows XP
1
On the Windows desktop, click
Start
to display the Start window shown at left.
2
Click
Control Panel
to display the Control Panel window. The display varies,
depending on your Windows XP view options.
3
If a Category view similar to below is displayed, click
Performance and
Maintenance
. Otherwise, skip to step 5.
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