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20

The window on the left is displayed.

Be sure the USB cable is disconnected.

21

Click

Remove Driver.

Informational messages similar to the ones shown at left are displayed on the

SURFboard Cable Modem USB Driver Removal window.

After you remove the USB driver, re-install the USB driver following

“Setting Up a USB

Driver in Windows XP”

on page 21. If you continue to have problems, contact your cable

service provider.

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Introduction

Before You Begin

Installation & Configuration

FAQ

Contact Us

For information about customer service, technical support, or warranty claims, see the

Regulatory, Safety, Software License, and Warranty Information

card provided with your

SURFboard cable modem.

For answers to typical questions, see

“Frequently Asked Questions”

on page 62.

For information about Motorola consumer cable products, education, and support, visit

.

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Frequently Asked Questions

Here are answers to questions our customers frequently ask.

Q

What is high-speed cable Internet access?

A

Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and affordable and

does not tie up telephone lines for incoming or outgoing calls and faxes.

Q

How fast are cable modems?

A

Cable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem. You can experience speeds of over

1,000 Kbps. Due to network condition such as traffic volume and the speed of the sites you visit, actual speed may vary. Many network and

other factors can affect download speeds.

Q

Can I still watch cable TV while using my cable modem?

A

Yes, your cable TV line can carry the TV signal while you send and receive information on the Internet.

Q

What are CableLabs Certified, DOCSIS and Euro-DOCSIS?

A

CableLabs

®

Certified,

DOCSIS

, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system

networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard

cable modem is DOCSIS or Euro-DOCSIS certified.

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Q

If I have a cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem?

A

Yes! Although once you’ve experienced the speed of cable Internet access, you’ll never again want to wait for traditional dial-up services.

Q

I have more than one computer. Do I need more than one SURFboard cable modem?

A

No, not if your computers are connected on a network. The SURFboard cable modem supports current Internet connection sharing

technologies to enable you to connect up to 32 PCs to the Internet using a single cable modem.

Q

Do I need to change my Internet service provider (ISP)?

A

Currently, most Internet service providers do not provide cable Internet access. Contact your cable company for your specific information.

Q

Do I need to subscribe to cable TV to get cable Internet access?

A

No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get

Internet access and/or offer a discount when you use your own cable modem. Check with your local cable company for specific information.

Q

What type of technical support is available?

A

For questions about your Internet service, connection, or cable modem, call your cable service provider.

Q

What do I do if my SURFboard cable modem stops working?

A

“Troubleshooting”

on page 42

provides tips to diagnose problems and simple solutions. If you continue to have problems, call your cable

service provider.

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Glossary

coaxial cable

(coax)

A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire. The shield minimizes

electrical and radio frequency interference.

DOCSIS

The CableLabs Data-Over-Cable Service Interface Specification defines interface standards for cable modems and supporting

equipment.

download

To copy a file from one computer to another. You can use the Internet to download files from a server to your home PC. A DOCSIS

cable modem downloads its configuration from a server during start-up.

downstream

In a cable data network, downstream describes the direction of data received by your computer from the Internet.

Ethernet

The most widely used type of local area network (LAN). The most commonly installed Ethernet networks are called 10Base-T.

10Base-T provides transmission speeds up to 10 megabits per second (Mbps), usually over twisted-pair wire. Fast Ethernet

(100Base-T) provides transmission speeds up to 100 Mbps.

expansion slot

An opening in a computer where a circuit board can be inserted to add new capabilities.

F-type connector

A connector used to connect coaxial cable to equipment.

IP address

An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route

messages based on the destination IP address. Your cable service provider assigns your cable modem an IP address to provide a

continuous Internet connection.