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Page 121 / 286 Scroll up to view Page 116 - 120
Administering the SPA400 and Voice Mail Service
Configuring a SPA400 for Voice Mail Service
SPA9000 Voice System Administration Guide
119
5
SPA9000 Voice > Line: Proxy and Registration
•
Voice Mail:
Press the Message button. You hear one of the following
responses:
•
“Password”: If you are prompted for a password, the station is configured
properly. You can enter the password and manage the mailbox.
•
“Mailbox number”: If you are prompted for the mailbox number, a mailbox is
not assigned to this station. Review the settings on the SPA400 Voice mail
User page (see
“Configuring Local Voice Mail Service on a SPA400,” on
page113
) and the Phone configuration page (see
“Setting Up Voice Mail on
Each Station,” on page116
).
•
Busy Tone: A busy tone indicates a problem with the configuration. Verify
that the USB drive is properly inserted into the SPA400, and review the
various entries that you made in the configuration.
Enabling Remote Voice Mail Access (Optional)
You can configure the SPA9000 to allow the users to check their voice mail when
they are out of the office.
NOTE
If your users will call into your voice mail system through an ITSP line, your ITSP
must support out-of-band DTMF (IE RFC2833).
STEP 1
Connect to the SPA9000 administration web server. (See
“Connecting to the
SPA9000 Administration Web Server,” on page 27
.)
STEP 2
Click
Voice
tab > S
IP.
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Page 122 / 286
Administering the SPA400 and Voice Mail Service
Configuring a SPA400 for Voice Mail Service
SPA9000 Voice System Administration Guide
120
5
STEP 3
Scroll down to the
Auto Attendant Parameters
section.
STEP 4
Edit the
AA
Dial Plan 1
string to include a code for the voice mail server, as
described below.
•
SYNTAX:
(10x|xxx.|<dialcode:vmm
N
>)
•
EXAMPLE:
(10x|xxx.|<8:vmm2>)
•
dialcode: The digit that users dial, when prompted by the Auto Attendant, to
access voice mail remotely.
NOTE
The Contact List for this line must be configured for the Auto Attendant to
answer.
•
MailboxManageNumber: The Mailbox Manage Number that was entered on the
SPA400 Voice mail Settings page. If you followed the instructions in the
procedure
“Configuring a SPA400 to Interoperate with the SPA9000,” on
page108
, you set 800 as the Mailbox Manage Number.
•
vmm
N
: Replace
N
with the number of the SPA9000 line interface (Line 1 ... Line
4) that is configured for the SPA400 voice mail server.
STEP 5
Copy and paste the same string into the AA Dial Plan 2 field, for the purpose of
allowing remote access of voice mail at all times of day. For more information
about AA Dial Plans, refer to
“Configuring Dial Plans for the Auto Attendant,” on
page150
.
STEP 6
Click
Voice tab > Line
N
, where
N
is the number of the line interface for this
SPA400 unit.
STEP 7
Make sure that the
VMSP Bridge
,
XFER Bridge Mode
, and
CFWD Bridge Mode
fields are set to
all
.
STEP 8
Click Submit All Changes. The SPA9000 and the phones reboot.
STEP 9
To verify your progress, perform the following tasks:
a.
Dial into the site from an external number.
b.
When the Auto Attendant prompts you for an extension, press 8.
c.
When the Voice Mail Server prompts for a mailbox number, enter the mailbox
number.
d.
When prompted for a password, enter the password.
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Administering the SPA400 and Voice Mail Service
Managing the Voice Mail Messages on the USB Key
SPA9000 Voice System Administration Guide
121
5
Managing the Voice Mail Messages on the USB Key
To delete unneeded voice mail messages on the USB key, refer to the procedure
below.
NOTE
When you click the Reset button, all the voice mail message for all users will be
deleted. The deleted voicemail messages are not recoverable.
STEP 1
Connect to the SPA400 administration web server. (See
“Connecting to the
SPA400 Administration Web Server,” on page103
.)
STEP 2
Click
Administration tab > USB Setting
.
SPA400 Administration > USB Setting
STEP 3
Check the
I want to reset USB
check box.
STEP 4
Click
Reset
.
STEP 5
When the confirmation message appears, click
OK
to continue or click
Cancel
to
end the operation without deleting the messages.
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Administering the SPA400 and Voice Mail Service
Enabling Debugging on the SPA400
SPA9000 Voice System Administration Guide
122
5
Enabling Debugging on the SPA400
If you are investigating issues, you can collect system logs and debug information
for the SPA400.
Requirements:
•
You need a PC that is on the same subnetwork as the SPA9000, to capture the
log files. This PC needs to be running a syslog daemon. Enter the IP address of
this PC on the
Voice > System
page, in the
Syslog Server
and
Debug Server
fields.
•
You can deploy a syslog server to receive syslog messages from the device,
which acts as a syslog client. The syslog client device uses the syslog protocol
to send messages, based on its configuration, to a syslog server. The syslog
messages can be accessed by reviewing the "syslog.514.log" file which
resides in the same directory as the slogsrv.exe syslog server application.
NOTE
Partners can download the Syslog Server for SPA Devices by going to Cisco
Partner Central, Voice & Conferencing page, Technical Resources section.
Use the following URL:
www.cisco.com/web/partners/sell/smb/products/
voice_and_conferencing.html#~vc_technical_resources
STEP 1
Connect to the SPA400 administration web server. (See
“Connecting to the
SPA400 Administration Web Server,” on page103
.)
STEP 2
Click
Event Logs tab
.
STEP 3
Use the drop-down lists to choose the types of information that you want to
collect.
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Administering the SPA400 and Voice Mail Service
Enabling Debugging on the SPA400
SPA9000 Voice System Administration Guide
123
5
SPA400 Event Logs
STEP 4
Click
Save Settings
.
NOTE
As a best practice, enable logging only when needed, and disable logging
when you finish the investigation. Logging information can impact system
performance.
STEP 5
Click
Setup tab > Basic Setup
.
STEP 6
In the
Syslog Settings
section, enter the IP address of the
Syslog Server
, which
normally is a PC on the same network as the SPA400.
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