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Page 126 / 286 Scroll up to view Page 121 - 125
Administering the SPA400 and Voice Mail Service
Enabling Debugging on the SPA400
SPA9000 Voice System Administration Guide
124
5
SPA400 Setup > Basic Setup
STEP 7
Start a command prompt on the PC, and run the system logging software.
STEP 8
Run the scenario that causes the problem and when done, press
CTRL+C
in the
command window to stop the logs.
STEP 9
When you are finished collecting logs, return to the
Event Logs
page and reset the
logs to
Off
.
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6
SPA9000 Voice System Administration Guide
125
Configuring Music on Hold
This chapter explains how to configure Music on Hold using either a music file or
streaming audio.
This chapter includes the following topics:
•
“Using the Internal Music Source for Music On Hold,” on page125
•
“Configuring a Streaming Audio Server,” on page127
Using the Internal Music Source for Music On Hold
An internal music source with the user ID
imusic
is available. It plays an internally
stored music file repeatedly. The unit ships with a default music file (
Romance de
Amor
). You can override this file by downloading a new file into the unit by using
TFTP.
Refer to the following topics:
•
“Using the Internal Music Source,” on page125
•
“Changing the Music File for the Internal Music Source,” on page126
Using the Internal Music Source
To use the internal music source, simply identify imusic as the MOH server for each
IP phone.
STEP 1
Use the phone menu to find the IP address of the phone:
a.
Press the Setup button on the phone keypad.
b.
Press 9 - Network, and then scroll down to 2- Current IP Address.
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Configuring Music on Hold
Using the Internal Music Source for Music On Hold
SPA9000 Voice System Administration Guide
126
6
STEP 2
Start Internet Explorer, and then enter the IP address of the telephone. The
Telephone Configuration page appears in a separate browser window.
STEP 3
Click Admin Login, and then click Advanced.
STEP 4
Click the Ext 1 tab.
STEP 5
Scroll down to the
Call Feature Settings
section.
STEP 6
Enter the following value in the
MOH Server
field: imusic
STEP 7
Click Submit All Changes.
STEP 8
To verify, place a test call to the extension. When the call is answered and put on
hold, the caller should hear the default music file (
Romance de Amor
).
Changing the Music File for the Internal Music Source
The following resources are required to change the music file for the internal music
source:
•
TFTP server software
•
The IP address of the administration computer that is connected to the
SPA9000
•
A music source in G.711u format, sampled at 8000 samples/sec, up to 65.5
seconds in length, with no header information
STEP 1
Before you begin, make sure that you have TFTP server software running on your
computer.
STEP 2
Start Internet Explorer, connect to the administration web server, and choose
Admin access with Advanced settings.
STEP 3
Click
Voice
tab >
SIP.
STEP 4
Scroll down to the
Internal Music Source Parameters
section.
STEP 5
Enter the following URL in the Internal Music URL field:
tftp://
server_IPaddress
:
portpath
•
server_IPaddress: The local IP address of the computer you are using as the
TFTP server
•
port: The port number used by the TFTP server (default 69)
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Configuring Music on Hold
Configuring a Streaming Audio Server
SPA9000 Voice System Administration Guide
127
6
•
path: The location and name of a music file in the correct format
•
For example, if the computer local IP address is 192.168.0.5, the directory is
named
musicdir
, and the converted music file is named
jazzmusic.dat
, then you
would enter the following URL:
jazzmusic.dat
STEP 6
Click Submit All Changes. The unit reboots. Then the unit downloads the file and
stores it in flash memory.
Configuring a Streaming Audio Server
This section describes how to use and configure a streaming audio server (SAS). It
includes the following topics:
•
“About the Streaming Audio Server,” on page127
•
“Configuring the Streaming Audio Server,” on page129
•
“Using the IVR with an SAS Line,” on page130
About the Streaming Audio Server
The Streaming Audio Server (SAS) feature lets you attach an audio source to an
FXS port and use it as a streaming audio source device. If the unit has multiple FXS
ports, either or both of the associated lines can be configured as an SAS server.
Use a media signal adapter or “music coupler” to connect an Ethernet cable from a
media source to the FXS port. For example, the MC-9700 Music Coupler has been
tested with ATA devices and is available at the following URL:
www.neogadgets.com/cart/
cart.php?target=product&product_id=17&substring=music+coupler
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Configuring Music on Hold
Configuring a Streaming Audio Server
SPA9000 Voice System Administration Guide
128
6
After you complete the required configuration, the FXS port is ready to stream
audio. The functionality depends on the hook state of the FXS port:
•
If the FXS port is off hook, an incoming call is answered automatically and
audio is streamed to the calling party.
NOTE
Each SAS server can maintain up to five simultaneous calls. If the
second line on the unit is disabled, then the SAS line can maintain up
to 10 simultaneous calls. Further incoming calls receive a busy signal
(SIP 486 Response).
•
If the FXS port is on-hook when the incoming call arrives, a SIP 503 response
code is transmitted to indicate “Service Not Available.”
•
If an incoming call is auto-answered, but later the FXS port changes to on-hook,
the call is not terminated but continues to stream silence packets to the caller.
•
The SAS line can be set up to refresh each streaming audio session
periodically using a SIP re-INVITE message, which detects if the connection to
the caller is down. If the caller does not respond to the refresh message, the
SAS line terminates the call so that the streaming resource can be used for
other callers.
Additional information:
•
The SAS line does not ring for incoming calls even if the attached equipment is
on-hook.
•
If no calls are in session, battery is removed from tip-and-ring of the FXS port.
Some audio source devices have an LED to indicate the battery status. This can
be used as a visual indication as to whether audio streaming is in progress.
•
Call Forwarding, Call Screening, Call Blocking, DND, and Caller-ID Delivery
features are not available on an SAS line.
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