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Configuring Music on Hold
Configuring a Streaming Audio Server
SPA9000 Voice System Administration Guide
129
6
Configuring the Streaming Audio Server
Use the following procedure to configure an SAS with an external music source.
STEP 1
Connect an RJ-11 adapter between the music source (a CD player or iPod, for
example) and an FXS port.
STEP 2
Start Internet Explorer, connect to the administration web server, and choose
Admin access with Advanced settings.
STEP 3
Configure the FXS port:
a.
Click
Voice tab > FXS
N
, where
N
represents the number of the FXS port
where you connected the cable from the external music source.
b.
In the
Subscriber Infomation
section, enter the following settings:
Display Name:
Enter an extension number of name for the FXS 1 port, such
as Receptionist Area Fax Machine.
User ID:
Enter a three- to four-digit extension number that is not is use by
another extension.
c.
In the
Streaming Audio Server (SAS)
section, choose
yes
from the
SAS
Enable
drop-down list.
STEP 4
Click Submit All Changes.
STEP 5
Configure each phone to use this audio source as the MOH server:
a.
Click the
PBX Status
link to view the list of phones.
b.
In the list, find the phone that you want to configure, and then click the hyperlink
in the
IP Address
column. The Telephone Configuration page appears in a
separate window.
c.
Click the
Ext 1
tab.
d.
Scroll down to the
Call Feature Settings
section.
e.
In the
MOH Server
field, enter the extension number that you assigned to the
FXS port for the streaming audio server.
f.
Click Submit All Changes.
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Configuring Music on Hold
Configuring a Streaming Audio Server
SPA9000 Voice System Administration Guide
130
6
g.
Close the window for the Telephone Configuration page.
h.
Repeat this step to configure each phone, as needed.
Using the IVR with an SAS Line
The IVR can still be used on an SAS line, but the user needs to follow the following
steps:
STEP 1
Power off the SPA9000.
STEP 2
Connect a phone to the port and make sure the phone is on-hook.
STEP 3
Power on the SPA9000.
STEP 4
Pick up handset and press * * * * to invoke IVR in the usual way.
If the SPA9000 boots and finds that the SAS line is on-hook, it does not remove
battery from the line so that IVR may be used. But if the SPA9000 boots up and
finds that the SAS line is off-hook, it removes battery from the line because no
audio session is in progress.
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Page 133 / 286
7
SPA9000 Voice System Administration Guide
131
Configuring the Auto Attendant
This chapter describes how to configure the SPA9000 Voice System Auto
Attendant (AA) by using the IVR and XML scripting.
This chapter contains the following sections:
“How the Auto Attendant Works,” on page131
“Working with the Auto Attendant Greetings,” on page133
“Writing an Auto Attendant Script,” on page138
“Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants,”
on page148
“Configuring Dial Plans for the Auto Attendant,” on page150
How the Auto Attendant Works
The Auto Attendant (
aa
) is an internal service within the
SPA9000
. This service
answers calls and plays pre-recorded voice messages that offer a menu of
choices. The Auto Attendant parses the user input (key presses or DTMF tones),
based on the Auto Attendant Dial Plan. Finally, the Auto Attendant routes the call to
the selected extension.
The Auto Attendant can handle up to ten incoming calls simultaneously. It can
accommodate two categories of callers:
Callers who do not call you regularly or are not accustomed to using Auto-
Attendants. The Auto Attendant plays a greeting and provides menus to help
callers reach the desired extension.
Callers who call you regularly and want to move through the system quickly.
The Auto Attendant allows experienced users to input their responses at any
time.
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Configuring the Auto Attendant
How the Auto Attendant Works
SPA9000 Voice System Administration Guide
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7
The Auto Attendant relies upon the following components:
Contact List.
When a call comes in, the SPA9000 directs the call according to
the entries in the Contact List for the line interface. By default, the Auto
Attendant is the only client on this list, so the Auto Attendant picks up every
call. Alternatively, you can enter a list of client stations to alert, with the Auto
Attendant picking up a call only if a number (or group) of clients did not pick up
the call first. This parameter is configured on the
Voice > Line
N
page,
Subscriber Information
section,
Contact List
field. For more information, see
“Managing Inbound Calls with the Contact List,” on page 85
.
Recorded Prompts.
The Auto Attendant plays prompts to assist the users. The
system includes a set of pre-recorded prompts, and you can record your own
custom prompts. For more information, see
“Working with the Auto Attendant
Greetings,” on page133
.
AA Script.
This XML script determines which prompt is used to greet callers
and which prompts are played in response to valid or invalid user inputs. You
can enter up to three scripts. One script is active at any time. These scripts are
configured on the
Voice > SIP
page,
Auto Attendant Parameters
section,
AA
Script 1 - 3
fields. For more information, see
“Writing an Auto Attendant Script,”
on page138
.
DayTime, NightTime, and Weekend/Holiday AA.
You can activate different
AA scripts for different times of day. By default, the DayTime AA settings are
activated and use AA Script 1. As needed, you can activate the NightTime AA
and the Weekend/Holiday AA, with your selection of a script (AA Script 1, 2, or
3). You also need to define the start and end time for daytime, nighttime, and
weekend/holiday. For more information, see
“Configuring the DayTime,
NightTime and Weekend/Holiday Auto Attendants,” on page148
.
AA Dial Plan.
The Auto Attendant parses the user input according to the dial
plan that is identified in the AA script. You can create up to two dial plans.
These dial plans are configured on the
Voice > SIP
page,
Auto Attendant
Parameters
section,
AA Dial Plan 1 - 2
fields. See
“Configuring Dial Plans for
the Auto Attendant,” on page150
.
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Configuring the Auto Attendant
Working with the Auto Attendant Greetings
SPA9000 Voice System Administration Guide
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7
Working with the Auto Attendant Greetings
This section provided information about adding, and editing the Auto Attendant
greetings. See the following topics:
“Using Pre-Recorded Prompts,” on page133
“Recording an Auto Attendant Prompt,” on page134
“Downloading Prompts,” on page137
Using Pre-Recorded Prompts
You can save up to ten Auto Attendant prompts. Four pre-recorded prompts are
provided, as listed in the following table.
Table1
Default AA Prompts
NOTE
These prompts are available in languages other than English. See
“Localizing the
SPA9000 Auto Attendant Prompts,” on page151
.
You can replace the pre-recorded prompts with your own recordings, and you can
add up to six additional recordings. For example, you may want to change the
default prompt, Prompt 1, to greet callers with your company name. You may want
to record a different prompt for nighttime or holiday hours. You can make these
recordings by using the IVR. The recordings are encoded with G.711U and saved
in flash.
Prompt ID
Default Audio Content
Prompt1
“If you know your party’s extension, you may enter it now.”
Prompt2
“Your call has been forwarded.”
Prompt3
“Not a valid extension, please try again.”
Prompt4
“Goodbye.”
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