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Page 136 / 286 Scroll up to view Page 131 - 135
Configuring the Auto Attendant
Working with the Auto Attendant Greetings
SPA9000 Voice System Administration Guide
134
7
Recording an Auto Attendant Prompt
Follow this procedure to overwrite an existing recording or to add a new
recording.
NOTE
Customized prompts are erased when a factory reset is performed on the
SPA9000.
STEP 1
Connect an analog phone to the Phone 1 or Phone 2 port of the
SPA9000
.
STEP 2
Press the star key (*) four times:
****
The IVR plays the following prompt:
Linksys configuration menu. Please enter the
option followed by the # (pound) key or hang up to exit.
STEP 3
Press
72255#
to access the Auto Attendant message settings.
The IVR plays the following prompt:
Please enter the message number followed
by the # (pound) key.
STEP 4
Enter the number of the message (1 through 10) that you wish to record, review, or
delete.
The IVR plays the following prompt:
Enter 1 to record. Enter 2 to review. Enter 3
to delete. Enter * to exit.
STEP 5
Press
1
to record a new message.
NOTE
The IVR checks the available buffer size. If there is no more buffer capability,
IVR plays the
Option Failed
message and returns to the previous menu.
If the buffer space is sufficient, the IVR plays the following prompt:
You may
record your message after the tone. When finished, press #.
STEP 6
After the tone, record the new message and then press
#
.
The IVR plays the following prompt:
To save, enter 1. To review, enter 2. To re-
record, enter 3. To exit, enter *.
STEP 7
Press
1
to save the new recorded message.
The IVR plays the following prompt:
One moment, please
.
STEP 8
Wait for several seconds while the save is completed.
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Page 137 / 286
Configuring the Auto Attendant
Working with the Auto Attendant Greetings
SPA9000 Voice System Administration Guide
135
7
Example Prompts
In this example, the business will have different Auto Attendant Scripts for different
times of day.
Table 2
Example AA Prompts
For examples of AA scripts that use custom prompts, see
“An Introduction to XML
Scripting Grammar in AA Script Examples,” on page138
.
Prompt ID
Message
Prompt1
“If you know your party’s extension, you may enter it now.”
Prompt2
“Your call has been forwarded.”
Prompt3
“Not a valid extension, please try again.”
Prompt4
“Goodbye.”
Prompt5
“Welcome to All Seasons Travel.”
Prompt6
“Thank you for calling All Seasons Travel. Presently we are
closed.”
Prompt7
“We are open Monday through Friday 9 AM to 6 PM, and we
are closed on Saturdays and Sundays. Our address is 101
Main Street, Anytown, Anystate, USA.”
Prompt8
“If you know your party’s three-digit extension, you may
enter it now.”
Prompt9
“To reach our receptionist, press 0 at any time. For our
company location, press 1. For travel support, press 2. For
sales, press 3. Otherwise, please stay on the line for our
receptionist.”
Prompt10
“Welcome to the All Seasons Travel support line. If this is
regarding our Holiday Getaway Special, please press 1;
otherwise, please stay on the line for one of our travel
associates. Or press * to go back.”
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Page 138 / 286
Configuring the Auto Attendant
Working with the Auto Attendant Greetings
SPA9000 Voice System Administration Guide
136
7
Using the IVR Prompts to Change Recordings
The IVR prompts guides you through the process of recording, erasing, and
changing greetings. Refer to the following illustration.
Figure1
IVR Prompt Menu Call Flow
Menu-1
Play prompt (“Please enter message
number followed by the # key”)
User enters
prompt key
(1-10)
Menu-2
Play prompt (“Enter 1 to record,
enter 2 to review, enter 3 to
delete, enter * to exit”)
Retrieve the
prompt data and
play prompt
User enters 2
User enters 1
User enters *
Menu-3-A
Play prompt (“You may record your
message after the tone. When
finished, press #.”)
Goto menu-1
User records
a prompt
Menu-4-A
Play prompt (“to save enter 1, to
review enter 2, to rerecord enter
3, to exit enter *.”)
Play prompt
(“Value saved”)
User enters 1
Play user
recorded
prompt
User enters 2
User enters 3
User enters *
User enters
72255 from IVR
Goto menu-3-A
Goto menu-2
Goto
menu
4-A
Goto menu-2
User enters 3
Menu-3-B
Play prompt (“
e
nter 1 to
confirm, enter
* to exit
User enters 1
Erase message
User enters *
Play prompt
(“Message erased.”)
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Page 139 / 286
Configuring the Auto Attendant
Working with the Auto Attendant Greetings
SPA9000 Voice System Administration Guide
137
7
Downloading Prompts
You can download customized prompt files from a TFTP/HTTP/HTTPS server.
These files must be encoded in G.711u, size less than 60 seconds, with the header
removed. The total prompt file size cannot be larger than 94.5 seconds.
The prompt is downloaded at the device boot up time. If the prompt has already
been downloaded from the given URL, the download is not performed. If the
prompt file name is
none
, the corresponding prompt currently saved in the flash is
erased. The default value is blank.
STEP 1
Connect to the administration web server, and choose Admin access with
Advanced settings.
STEP 2
Click
Voice tab > SIP
.
STEP 3
Scroll down to the
Auto Attendant Parameters
section.
STEP 4
In the
AA Prompts URL Script
field, enter the location and the file name for the
prompts files, in the following format:
SYNTAX:
serv=scheme://server_addr[:port]/root_path;[p1={prompt1 file
path name};][p2={prompt2 file path name};][p3={prompt3 file
path name};][p4={prompt4 file path name};][p5={prompt5 file
path name};][p6={prompt6 file path name};][p7={prompt7 file
path name};][p8={prompt8 file path name};][p9={prompt9 file
path name};][p10={prompt10 file path name};]
•
scheme = tftp|http|https
•
default port is 69 for tftp, 80 for http, and 443 for https
•
root_path can be empty
•
[ ] denotes optional item
•
none: The prompt will be erased.
EXAMPLE:
test;p1=menu.wav;p2=transfer.wav; p3=nomatch.wav;p4=none;
In this example, Prompt 1 is downloaded from tftp://192.168.2.150/root/test/
menu.wav, Prompt 2 from tftp://192.168.2.150/root/test/transfer.wav, and Prompt 3
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Page 140 / 286
Configuring the Auto Attendant
Writing an Auto Attendant Script
SPA9000 Voice System Administration Guide
138
7
STEP 5
Click
Submit All Changes
.
Writing an Auto Attendant Script
The SPA9000 AA allows users to define the AA instructions using XML script. This
section includes the following topics:
•
“An Introduction to XML Scripting Grammar in AA Script Examples,” on
page138
•
“Elements of XML Scripting Grammar ,” on page142
•
“Auto Attendant XML Instructions Set,” on page145
•
“Entering an Auto Attendant Script,” on page147
An Introduction to XML Scripting Grammar in AA Script
Examples
The
SPA9000
lets you use XML scripting grammar to define the Auto Attendant
instructions. You can study the example scripts to learn about the scripting
grammar. You also may find it helpful to use these scripts as the basis for your own
custom scripts. Also see
“Elements of XML Scripting Grammar ,” on page142
.
Example 1: Routing Calls to Any Extension Number (Default AA Script 1)
In this example, the business is using the default AA Script 1, which prompts the
caller to enter any extension number. Each part of the script is described in the
following table.
Table 3
Elements of the Default AA Script 1
Script Elements
Purpose
<aa>
This script is for the AA.
<form id=”dir” type=”menu”>
This form is given the name “dir” for
directory, and it is a menu type of form
,
which accepts DTMF inputs.
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