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Page 151 / 286 Scroll up to view Page 146 - 150
Configuring the Auto Attendant
Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants
SPA9000 Voice System Administration Guide
149
7
STEP 5
To set up the NightTime Auto Attendant, complete the following tasks:
•
NightTime AA
: Choose
yes
from the drop-down list.
•
NightTime AA Script
: Choose
1
,
2
, or
3
from the drop-down list.
•
DayTime:
Define the daytime hours, which also defines the nighttime hours.
Enter the start and end times in 24-hour format
SYNTAX:
start=hh:mm:ss;end=hh:mm:ss
EXAMPLE:
start=08:30:00;end=18:00:00
In this example, the daytime hours begin at 8:30:00 a.m. and end at 6:00:00 p.m.
Nighttime hours begin at 6:00:01 p.m. and end at 8:29:59 a.m.
•
NightTime Answer Delay
: Enter the number of seconds that the Auto Attendant
waits before answering a call. Typically the nighttime delay is set to 0 because
no one is on site to answer calls.
STEP 6
To set up the Weekend/Holiday Auto Attendant, , complete the following tasks:
•
Weekend/Holiday AA
: Choose
yes
from the drop-down list.
•
Weekend/Holiday AA Script
: Choose
1
,
2
, or
3
from the drop-down list.
•
Weekends/Holidays:
Define the weekend and holidays, using the following
syntax:
[wk=n1[,ni];][hd=mm/dd/yyyy|mm/dd/yyyy-mm/dd/yyyy[,mm/dd/
yyyy|mm/dd/yyyy-mm/dd/yyyy];]
•
For weekends, the syntax is
wk=n1[,ni]
. In place of
n1
, specify first day of
the weekend (1 for Monday, 2 for Tuesday, and so on). If the weekend lasts
more than one day, specify the final day of the weekend in place of
n1
.
Separate the values with a comma.
•
For holidays, specify each date in
mm/dd
or
mm/dd/yyyy
format (the year is
optional). Separate the dates with a comma, or indicate a range of dates
with a dash.
EXAMPLE:
wk=6,7;hd=1/1,2/21/2006,5/30/2006,12/19/2006-
12/30/2006
In this example, the weekend is defined as Saturday and Sunday. The
holidays are Jan. 1 indefinitely; Feb. 21, 2006; May 30, 2006; and Dec. 19-30,
2006.
•
Weekend/Holiday Answer Delay
: Enter the number of seconds that the Auto
Attendant waits before answering a call. Typically the weekend delay is set to
0 because no one is on site to answer calls.
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Page 152 / 286
Configuring the Auto Attendant
Configuring Dial Plans for the Auto Attendant
SPA9000 Voice System Administration Guide
150
7
STEP 7
Click
Submit All Changes
.
Configuring Dial Plans for the Auto Attendant
Each Auto Attendant script refers to an Auto Attendant Dial Plan to determine how
to process the DTMF digits that are entered by the caller. You can define two dial
plans on the Voice > SIP page, Auto Attendant Parameters section,
AA Dial Plan 1
and
AA Dial Plan 2
fields.
EXAMPLE 1, Default AA Dial Plan 1:
(10x|xxx.)
EXAMPLE 2:
(<x:500x>|408555xxxx|xxxxx)”,
“(<1:1002>|<2:21111>|<3:3333>|xxxxx)
In this example, when the user inputs DTMF digits, AA parses them using the dial
plan first, then the parsing result is directed to the AA script menu instruction.
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Page 153 / 286
8
SPA9000 Voice System Administration Guide
151
Localization
This chapter explains how to localize your SPA9000 Voice System with the
language files, tones, and ring patterns for your region.
•
“Localizing the SPA9000 Auto Attendant Prompts,” on page151
•
“Local Time Configuration,” on page154
•
“Configuring the SPA9000 and SPA9xx Call Progress Tones,” on page154
•
“Localizing the SPA400 Voice Mail Prompts,” on page160
•
“Localizing the SPA400 Call Disconnect Tones,” on page161
•
“Localizing the SPA400 Caller ID Method,” on page163
NOTE
For instructions about localizing the phone display, see the
SPA9x2 Phone
Administration Guide
.
Localizing the SPA9000 Auto Attendant Prompts
The default Auto Attendant prompts are in English. You can localize your system by
downloading and installing the appropriate language files for your region. Store
these prompts on a TFTP/HTTP/HTTPS server, and the SPA9000 will download
the files at the device boot up time.
NOTE
You need TFTP server software to localize the SPA9000.
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Page 154 / 286
Localization
Localizing the SPA9000 Auto Attendant Prompts
SPA9000 Voice System Administration Guide
152
8
The set of files includes the following types of prompts:
•
Prompt 1: Greets the caller and prompts for an extension number
•
Prompt 2: Notifies the caller that the call is being forwarded
•
Prompt 3: Notifies the caller of an invalid extension
•
Prompt 4: Good-bye
•
Prompt 5: Greets the caller with specific prompts for General Information,
Sales, and Support.
•
Prompt 6: Notifies the caller that the office is currently closed and prompts for
an extension number.
NOTE
The Auto Attendant prompt files must be encoded in G.711u and must have a total
file size (message and header) of 94.5 seconds or less.
STEP 1
Download the SPA9000 Auto Attendant prompts from Cisco Partner Central, Voice
& Conferencing page, Technical Resources section, using the following URL:
www.cisco.com/web/partners/sell/smb/products/
voice_and_conferencing.html#~vc_technical_resources
STEP 2
Store the downloaded files on a TFTP/HTTP/HTTPS server.
STEP 3
To configure the SPA9000 to download the files from the server, complete the
following tasks:
a.
Start Internet Explorer, and then enter the IP address of the SPA9000. Click
Admin Login and then click Advanced.
b.
Click
Voice
tab >
the SIP tab.
c.
Scroll down to the
Auto Attendant Parameters
area of the page.
d.
In the
AA Prompts URL
field, enter the script for the server, path, and prompt
file names.
SYNTAX:
serv=scheme://server_addr[:port]/root_path;[p1={prompt1
file path name};][p2={prompt2 file path
name};][p3={prompt3 file path name};][p4={prompt4 file
path name};][p5={prompt5 file path name};][p6={prompt6
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Localization
Localizing the SPA9000 Auto Attendant Prompts
SPA9000 Voice System Administration Guide
153
8
file path name};][p7={prompt7 file path
name};][p8={prompt8 file path name};][p9={prompt9 file
path name};][p10={prompt10 file path name};]
•
scheme: Enter one of the following values:
tftp
,
http
, or
https
.
•
port: The default ports are 69 for tftp, 80 for http, and 443 for https.
•
root_path can be empty.
•
[ ] denotes an optional item.
•
If the prompt file name is
none
, the corresponding prompt currently saved
in the flash is erased.
EXAMPLE:
p2=fr_2.wav;p3=fr_3.wav;p4=none;
STEP 4
Click Submit All Changes.
The prompts are downloaded when the SPA9000 boots up. If a prompt has
already been downloaded from the given URL, the download is not performed.
STEP 5
To verify that the prompts are localized, make a call to the Auto Attendant. From an
internal phone, you can press the Setup button, then press 1 - Directory, then 2 -
Corporate Directory, and then scroll down to find and select the number for the
Auto Attendant.
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