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206
Home Page
The home page displays basic information about the Gateway. This includes the ISP User-
name, Connection Status, Device Address, Remote Gateway Address, DNS-1, and DNS-2.
If you are not able to connect to the Internet, verify the following:
Item
Description
Local WAN IP Address
This is the negotiated address of the Gateway’s WAN interface. This
address is usually dynamically assigned.
Remote Gateway
Address
This is the negotiated address of the remote router to which this Gate-
way is connected.
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207
Status of Connection
‘Waiting for DSL’ is displayed while the Gateway is training. This
should change to ‘Up’ within two minutes. If not, make sure an RJ-11
cable is used, the Gateway is connected to the correct wall jack, and
the Gateway is not plugged into a micro filter.
‘No Connection’ is displayed if the Gateway has trained but failed the
PPPoE login. This usually means an invalid user name or password.
Go to Expert Mode and change the PPPoE name and password.
‘Up’ is displayed when the ADSL line is synched and the PPPoE (or
other connection method) session is established.
‘Down’ is displayed if the line connection fails.
ISP Username
This should be the valid PPPoE username. If not, go to Expert Mode
and change to the correct username.
Device Address
This is the negotiated address of the Gateway’s WAN interface.
This address is often dynamically assigned. Make sure this is a valid
address.
If this is not the correct assigned address, go to Expert Mode and ver-
ify the PPPoE address has not been manually assigned.
Device Gateway
This is the negotiated address of the remote router. Make sure this is
a valid address.
If this is not the correct address, go to Expert Mode and verify the
address has not been manually assigned.
Primary DNS/
Secondary DNS
These are the negotiated DNS addresses. Make sure they are valid
DNS addresses. (Secondary DNS is optional, and may validly be blank
(0.0.0.0).)
If these are not the correct addresses, go to Expert Mode and verify
the addresses have not been manually assigned.
Serial Number
This is the unique serial number of your Gateway.
Ethernet Status
(if so equipped; not available on 3342/3342N/3352/3352N) This is
the status of your Ethernet connection. If you are connecting via Ether-
net, it should be
Up
.
USB Status
This is the status of your USB connection (if equipped). If you are con-
necting via USB, it should be
Up
.
Software Release
This is the version number of the current embedded software in your
Gateway.
Warranty Date
This is the date that your Gateway was installed and enabled.
Item
Description
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208
Button: T
r
oub
leshoot
Expert Mode
Expert Mode has advanced troubleshooting tools that are used to pinpoint the exact
source of a problem.
Clicking the Troubleshoot tab displays a page with links to System Status, Network Tools,
and Diagnostics.
System Status
: Displays an overall view of the system and its condition.
Network Tools
: Includes NSLookup, Ping and TraceRoute.
Diagnostics
: Runs a multi-layer diagnostic test that checks the LAN, WAN, PPPoE, and
other connection issues.
Date & Time
If this is blank, you likely lack a network connection, or your NTP
server information is incorrect.
If all of the above seem correct, then access Expert Mode by clicking the
Exper
t Mode
link.
Item
Description
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209
Link:
System Status
In the system status screen, there are several utilities that are useful for troubleshooting.
Some examples are given in the following pages.
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210
Link:
P
or
ts:
Ethernet
The Ethernet port selection shows the traffic sent and received on the Ethernet interface.
There should be frames and bytes on both the upstream and downstream sides. If there
are not, this could indicate a bad Ethernet cable or no Ethernet connection. Below is an
example
:
Ethernet Driver Statistics - 10/100 Ethernet
Type: 100BASET
Port Status:
Link up
General:
Transmit OK
: 7862
Receive OK
: 4454
Tx Errors
: 0
Rx Errors
: 0
Rx CRC Errors
: 0
Rx Frame Errors
: 0
Upper Layers:
Rx No Handler
: 0
Rx No Message
: 0
Rx Octets
: 975576
Rx Unicast Pkts
: 4156
Rx Multicast Pkts
: 203
Tx Discards
: 0
Tx Octets
: 2117992
Tx Unicast Pkts
: 3789
Tx Multicast Pkts
: 4073
Ethernet driver statistics - USB
Port Status:
Link down
General:
Transmit OK
: 0
Receive OK
: 0
Tx Errors
: 0
Rx Errors
: 0
Tx Octets
: 0
Rx Octets
: 0
Ethernet driver statistics - 10/100 Ethernet
Type: 100BASET
Port Status:
Link up
General:
Transmit OK
: 7863
Receive OK
: 4458
Tx Errors
: 0
Rx Errors
: 0
Rx CRC Errors
: 0
Rx Frame Errors
: 0
Upper Layers:
Rx No Handler
: 0
Rx No Message
: 0
Rx Octets
: 976327
Rx Unicast Pkts
: 4159
Rx Multicast Pkts
: 204
Tx Discards
: 0

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