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CHAPTER 4
Basic Troubleshooting
This section gives some simple suggestions for troubleshooting problems with your Gate-
way’s initial configuration.
Before troubleshooting, make sure you have
•
read the
Quickstart Guide
;
•
plugged in all the necessary cables; and
•
set your PC’s TCP/IP controls to obtain an IP address automatically.
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Status Indicator Lights
The first step in troubleshooting is to check the status indicator lights (LEDs) in the order
outlined below.
Netopia Gateway
2240N/2241N status indicator lights
LED
Action
Power
Green
when power is on.
Red
if device malfunctions.
Ethernet
Solid
green
when connected. Flash
green
when there is activity on
the LAN.
USB
(Model 2241N only)
Solid
green
when connected. Flash
green
when there is activity on
the LAN.
DSL
Solid
green
when Internet connection is established.
Internet
Solid
green
when Broadband device is connected. Flashes
green
for
activity on the WAN port. If the physical link comes up, but PPP or
DHCP fail, the LED turns
red
.
Power
Ethernet
DSL
USB
Internet
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Status Indicator Lights
Netopia Gateway
2246N status indicator lights
LED
Action
Power
Green
when power is on.
Red
if device malfunctions.
Ethernet 1, 2, 3, 4
Solid
green
when connected. Flash
green
when there is activity on
the LAN.
DSL
Solid
green
when Internet connection is established.
Internet
Solid
green
when Broadband device is connected. Flashes
green
for
activity on the WAN port. If the physical link comes up, but PPP or
DHCP fail, the LED turns
red
.
O
P
W R
E
1
2
3
4
ETHER NET
S
D
L
N
I
E
T
N
R
T
E
Power
Ethernet 1, 2, 3, 4
DSL
Internet
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Netopia Gateway
2247NWG status indicator lights
LED
Action
Power
Green
when power is on.
Red
if device malfunctions.
Ethernet 1, 2, 3, 4
Solid
green
when connected. Flash
green
when there is activity on
the LAN.
Wireless
Flashes
green
when there is activity on the wireless LAN.
DSL
Solid
green
when Internet connection is established.
Internet
Solid
green
when Broadband device is connected. Flashes
green
for
activity on the WAN port. If the physical link comes up, but PPP or
DHCP fail, the LED turns
red
.
O
P
W R
E
1
2
3
4
ETHER NET
W R
I
L
E
S
E
S
S
D
L
N
I
E
T
N
R
T
E
Power
Ethernet 1, 2, 3, 4
DSL
Wireless
Internet
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Status Indicator Lights
Netopia Gateway
3340(N) status indicator lights
Ethernet Link
Ethernet Tra fic
DSL Tra fic
DSL Sync
PPPoE Active
Power
Power:
PPPoE Active:
DSL Traffic:
Solid
green
when the power is on
Solid
green
when PPPoE is negotiated;
Blinks
green
when traffic is sent/received
DSL Sync:
Blinking
green
with no line attached or training,
Ethernet Traffic:
Flashes
green
when there is
activity on the LAN
Ethernet Link:
Solid
green
when connected
otherwise, not lit
solid
green
when trained with the DSL line.
over the WAN
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