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Page 201 / 351 Scroll up to view Page 196 - 200
201
Status Indicator Lights
LED Function Summary Matrix
If a status indicator light does not look correct, look for these possible problems:
Unlit
Solid Green
Flashing
Green
Solid Red
Power
No power
Power on
N/A
System failure
USB Active
No signal
USB port con-
nected to PC
Activity on the
USB cable
N/A
DSL Sync
No signal
DSL line synched
with the DSLAM
Attempting to
train with DSLAM
N/A
DSL Traffic
No signal
N/A
Activity on the
DSL cable
N/A
Ethernet
Traffic
No signal
N/A
Activity on the
Ethernet cable
N/A
Ethernet Link
No signal
Synched with Ether-
net card
N/A
N/A
Internet
No signal
Broadband device
is connected.
Activity on the
WAN port.
Physical link estab-
lished, but PPP or
DHCP fails.
LED
State
Possible problems
Power
Unlit
1.
Make sure the power switch is in the ON position.
2.
Make sure the power adapter is plugged into the 2200- and 3300-series
DSL Gateway properly.
3.
Try a known good wall outlet.
4.
Replace the power supply and/or unit.
DSL
Sync
Unlit
1.
Make sure the you are using the correct cable. The DSL cable is the thin-
ner standard telephone cable.
2.
Make sure the DSL cable is plugged into the correct wall jack.
3.
Make sure the DSL cable is plugged into the DSL port on the 2200- and
3300-series DSL Gateway.
4.
Make sure the DSL line has been activated at the central office DSLAM.
5.
Make sure the 2200- and 3300-series DSL Gateway is not plugged into
a micro filter.
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202
EN Link
Unlit
Note:
EN Link light is inactive if only using USB.
1.
Make sure the you are using the Ethernet cable, not the DSL cable. The
Ethernet cable is thicker than the standard telephone cable.
2.
Make sure the Ethernet cable is securely plugged into the Ethernet jack
on the PC.
3.
If plugging a 2200- and 3300-series DSL Gateway into a hub the you
may need to plug into an uplink port on the hub, or use an Ethernet
cross over cable.
4.
Make sure the Ethernet cable is securely plugged into the Ethernet port
on the 2200- and 3300-series DSL Gateway.
5.
Try another Ethernet cable if you have one available.
EN Traffic
Unlit
1.
Make sure you have Ethernet drivers installed on the PC.
2.
Make sure the PC’s TCP/IP Properties for the Ethernet Network Control
Panel is set to obtain an IP address via DHCP.
3.
Make sure the PC has obtained an address in the 192.168.1.x range.
(You may have changed the subnet addressing.)
4.
Make sure the PC is configured to access the Internet over a LAN.
5.
Disable any installed network devices (Ethernet, HomePNA, wireless)
that are not being used to connect to the 2200- and 3300-series DSL
Gateway.
USB
Active
Unlit
Note:
USB Active light is inactive if only using Ethernet.
1.
Make sure you have USB drivers installed on the PC.
2.
Make sure the PC’s TCP/IP Properties for the USB Network Control
Panel is set to obtain an IP address via DHCP.
3.
Make sure the PC has obtained an address in the 192.168.1.x range.
(You may have changed the subnet addressing.)
4.
Make sure the PC is configured to access the Internet over a LAN.
5.
Disable any installed network devices (Ethernet, HomePNA, wireless)
that are not being used to connect to the 2200- and 3300-series DSL
Gateway.
DSL
Traffic
Unlit
Launch a browser and try to browse the Internet. If the DSL Active light still
does not flash, then proceed to Advanced Troubleshooting below.
Wireless
Link
Unlit
•
Make sure your client PC(s) have their wireless cards correctly installed
and configured.
•
Check your client PC(s) TCP/IP settings to make sure they are receiving
an IP address from the wireless Router.
•
Check the Gateway’s log for wireless driver failure messages.
Page 203 / 351
203
Factory Reset Switch
Factory Reset Switch
(optional on some models; 3342/3342N/3352/3352N models do not have a reset
switch)
Lose your password? This section shows how to reset the Netopia Gateway so that you
can access the configuration screens once again.
☛
NOTE:
Keep in mind that all of your settings will need to be reconfigured.
If you don't have a password, the only way to access the Netopia Gateway is the following:
1.
Referring to the following diagram, find the round Reset Switch opening.
Page 204 / 351
204
2.
Carefully insert the point of a pen or an unwound paperclip into the open-
ing.
•
If you press the factory default button for less than 1/2 a second, the unit will continue
to run as normal.
•
If you press the factory default button for more than 3 seconds, when you release it,
the Gateway will perform a factory reset, clear all settings and configurations, and
reboot.
Power
O f / On
LAN
DSL
4
1
2
3
Factory Reset Switch:
3347W/3357W
1
Power
4
USB
3
Ethernet
2
DSL
On / O f
Factory Reset Switch:
3341/3351
Power
O f / On
LAN
DSL
4
1
2
3
3346/3356
Factory Reset Switch:
2247NWG
2240N
2241N
2246N
Factory Reset Switch:
Push to clear all settings
Push to clear all settings
Push to clear all settings
Push to clear all settings
Factory Reset Switch:
Push to clear all settings
Factory Reset Switch:
Push to clear all settings
2
3
Power
O f/On
LAN
DSL
4
1
Factory Reset Switch:
3397GP
Push to clear all settings
Page 205 / 351
205
CHAPTER 5
Advanced Troubleshooting
Advanced Troubleshooting can be accessed from the Gateway’s Web UI. Point your browser
to
. The main page displays the device status. (If this does not
make the Web UI appear, then do a release and renew in Windows networking to see what
the Gateway address really is.)

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