19

Chapter 5: Using the Interactive Voice Response Menu

Configuring the Auto-Attendant Messages

IP Telephony System

Configuring the Auto-Attendant Messages

The System provides a feature called the auto-attendant, which automatically answers incoming calls with

greetings or directory messages. It can handle up to 10 incoming calls and uses the default user ID

aa

.

Auto-Attendant Messages

You can save up to 10 customized greetings. The first four have default messages, which can be changed

through the Interactive Voice Response Menu.

The recorded messages will be encoded with G711U and saved in flash memory. These messages will be erased

whenever you reset the System to its factory default settings. The maximum length of any message is one

minute. You can record up to 94.5 seconds of audio, excluding the default messages. When there is not enough

memory left, the Interactive Voice Response Menu will automatically end the recording.

You can access the auto-attendant prompt settings through the Interactive Voice Response Menu.

1.

Using one of the analog telephones connected to the System, press

****

(in other words, press the star key

four times).

2.

Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or

hang up to exit.”

3.

Press

72255#

to access the auto-attendant message settings.

4.

You will hear, “Please enter the message number followed by the # (pound) key.” Enter the number of the

message you wish to record, review, or delete.

5.

The Interactive Voice Response Menu will say, “Enter

1

to record. Enter

2

to review. Enter

3

to delete. Enter

*

to exit.” Follow the instructions for your selection.

Prompt ID

Default Audio Message

1

“If you know your party’s extension, you may enter it now.”

2

“Your call has been forwarded.”

3

“Not a valid extension, please try again.”

4

“Goodbye.”

20

Chapter 5: Using the Interactive Voice Response Menu

Configuring the Auto-Attendant Messages

IP Telephony System

1 to Record

a.

If you entered 1, you will hear, “You may record your message after the tone. When finished, press

#

.”

b.

After you record the message, you will hear, “To save, enter

1

. To review, enter

2

. To re-record, enter

3

. To

exit, enter

*

.”

c.

Follow the instructions for the entry you have selected.

If you entered 1, the new message will be saved. You will be returned to the menu described in step 5.

If you entered 2, you will hear the message played. You will be returned to the menu described in step b.

If you entered 3, you will be returned to the menu in step a.

If you entered *, you will be returned to the menu in step 5.

2 to Review

If you entered 2, you will hear the message played. You will be returned to the menu described in step 5.

3 to Delete

a.

If you entered 3, you will hear, “Enter

1

to confirm; enter

*

to exit.”

b.

If you entered 1, the message will be erased. You will be returned to the menu described in step 5.

If you entered *, you will be returned to the previous menu described in step 5.

* to Exit

If you entered *, you will be returned to the previous menu in step 4.

Through the Web-based Utility, you can configure the auto-attendant to answer calls in a specific number of

seconds. By default, the auto

-

attendant answer delay is set to

12

seconds for the daytime hours, while it is set to

0

seconds for nighttime hours and weekends.

For status information about the auto-attendant messages or to configure additional settings, such as the

auto-attendant answer delay, refer to “Chapter 6: Using the Web-based Utility.”

Figure 5-2: Auto-Attendant Message Options

NOTE:

If there is not enough memory left to

record a new message, then you will hear,

“Option failed” and be returned to step 4.

NOTE:

If the message you want to save is longer

than 15 seconds, then you will hear, “One

moment, please.” This indicates that it will take

several seconds to save the message. After the

message has been saved, you can continue to

use the Interactive Voice Response Menu.

21

Chapter 6: Using the Web-based Utility

Overview

IP Telephony System

Chapter 6: Using the Web-based Utility

Overview

Linksys strongly recommends that you use the Setup CD-ROM when you first install the System. If you do not

wish to run the Setup Wizard on the Setup CD-ROM, you can use the Web-based Utility to configure the System.

The System may have been pre-configured by your Internet Telephony Service Provider (ITSP), so you may not

have to make any changes. If you do wish to make changes, follow the instructions in this chapter.

The Web-based Utility offers two levels of access: user and admin (administrator). Your level of access depends

on your service provider’s policies. Also, access to some settings may be protected or blocked, so that service

settings cannot be accidentally changed. For more information, contact your ITSP.

This chapter will describe each web page of the Web-based Utility and each page’s key functions. The Internet

connection settings are configured on the

Router - WAN Setup

screen, while some of the most popular features:

auto-attendant, music-on-hold, and call hunt are configured on the

Voice - SIP

screen. The Utility can be

accessed via your web browser through use of a computer on your network.

There are two main tabs: Router and Voice. Additional tabs will be available after you click one of the main tabs.

Router

•

Status. This screen displays routing information about the System.

•

WAN Setup. Use this screen to configure the Internet connection, MAC clone, remote management, QoS,

VLAN, and optional settings.

•

LAN Setup. Use this screen to configure the local network, dynamic DHCP, and static DHCP lease settings.

•

Application. On this screen, configure port forwarding, DMZ, and reserved ports range settings.

Voice

•

Info. This screen displays voice-related information about the System.

•

System. Use this screen to configure system settings. In most cases, you should not change these settings

unless instructed to do by your ITSP.

NOTE:

If you are not sure how to configure the

settings, then keep the default settings.

22

Chapter 6: Using the Web-based Utility

How to Access the Web-based Utility

IP Telephony System

•

SIP. Configure service, music-on-hold, group paging, call hunt, and auto-attendant settings on this screen. In

most cases, do not change service settings unless instructed to do so by your ITSP.

•

Provisioning. Use this screen to configure service provisioning settings. In most cases, you should not change

these settings unless instructed to do by your ITSP.

•

Regional. Use this screen to configure call settings. In most cases, you should not change these settings

unless instructed to do by your ITSP.

•

FXS 1/2. Use the appropriate screen to configure settings for each FXS (Phone) port on the System.

•

Line 1/2/3/4. Use the appropriate screen to configure settings for each external Internet phone line.

How to Access the Web-based Utility

To access the Web-based Utility of the System, launch Internet Explorer or Netscape Navigator on the

administration computer connected to the System’s Ethernet port. If the System uses its default address, then

enter

192.168.0.1

in the

Address

field. If you have assigned a static IP address to the System, then enter

<

IP

address of the System

>

in the

Address

field. Press the

Enter

key.

Enter your user name and password. The default user name for administrative access is

admin

, and the default

user name for user access is

user

. (These user names cannot be changed.) Then enter the password supplied by

your ITSP. (By default, there is no password, so if you were not given a password, then leave this field blank.)

To view the status information for the phones and their calls, click

PBX Status

. To switch to a different login,

click

User Login

or

Admin Login

. Enter the appropriate login information. Two views of the Web-based Utility are

available. Click

basic

to view basic settings, or click

advanced

to view advanced settings.

When you have finished making changes on a screen, click the

Submit All Changes

button to save the changes,

or click the

Undo All Changes

button to undo your changes. When changes are saved, the System may reboot.

The PBX Status Screen

This screen shows status information for the phones and their calls.

Registration

This section shows the registration information for the phones.

Registration

. To remove a phone’s registration, click its checkbox. Then click the

Delete

button.

NOTE:

If your ITSP supplied the System, then it

may be pre-configured for you, and you do not

need to change any settings. Refer to the

instructions supplied by your ITSP for more

information.

23

Chapter 6: Using the Web-based Utility

The PBX Status Screen

IP Telephony System

Station

. Shown here is the station name assigned to the phone. (This setting is configured through the phone.)

User ID

. Shown here is the extension number assigned to the phone.

IP Address

. Shown here is the local IP address of the phone.

Reg Expires

. This indicates the number of seconds left before the phone needs to re-register with the System.

Parking Lot

This section shows the calls that have been parked. Call park is a convenient feature that lets a call be put on

hold and picked up from any extension number.

Parking Lot

. To remove a call from the Parking Lot, click its checkbox. Then click the

Delete

button.

Caller ID

. Shown here is the phone number of the caller.

Parked By

. Shown here is the extension number that parked the call.

Parked At

. Shown here is the call park number that you should use to pick up this call.

Duration

. Shown here is the length of time that the call has been parked.

Line 1 Calls

This section shows the current incoming and outgoing calls.

Line 1 Calls

. To remove a call, click its checkbox. Then click the

Delete

button.

External

. Shown here is the external phone number of the caller.

Station

. Shown here is the extension number of the call; it displays the word “callpark” when the call has been

parked for pickup from any extension number.

Direction

. Shown here is the direction of the call, Inbound or Outbound.

State

. Shown here is the status of the call, Connected or Proceeding.

Duration

. Shown here is the length of time the call has been active.

Figure 6-2: PBX Screen - Inbound Call

Figure 6-1: PBX Screen - Parking Lot

Figure 6-3: PBX Screen - Outbound Call