9

Chapter 4: Getting Started

Instructions for Installing the IP Telephony System

IP Telephony System

8.

The

Voice - Info

screen will appear. Click the

SIP

tab.

9.

In the PBX Parameters section, select

WAN

from the

Proxy Network Interface

drop-down menu.

10. Click the

Submit All Changes

button.

11. The

Voice - Info

screen will appear. Click the

Router

tab.

12. Click the

WAN Setup

tab.

13. From the

Connection Type

drop-down menu, select

Static IP

.

14. In the Static IP Settings section, complete the

Static IP

,

NetMask

, and

Gateway

fields.

Static IP

. Enter a static IP address appropriate for your network. Write this down; you will use it later.

NetMask

. Enter the subnet mask of your network router.

Gateway

. Enter the local IP address of your network router or gateway.

15. In the Optional Settings section, complete the

Primary DNS

field.

Primary DNS

. Enter the DNS IP address of your network router.

16. In the Remote Management section, select

yes

from the

Enable WAN Web Server

drop-down menu.

17. Click the

Submit All Changes

button.

Figure 4-6: Voice - SIP Screen - PBX Parameters

NOTE:

Make sure your router will not assign the System’s static IP address to any other

network device. For example, you can assign a static IP address outside of your router’s DHCP

IP address range; however, it must be within the router’s subnet range.

For more information about IP addressing, refer to the router’s documentation.

Figure 4-7: Router - WAN Setup Screen

10

Chapter 4: Getting Started

Instructions for Installing the IP Telephony System

IP Telephony System

18. The

Router - Status

screen will appear. Verify that the following settings match your entries:

•

WAN Connection Type - Static IP

•

Current IP

•

Current Netmask

•

Current Gateway

•

Primary DNS

Proceed to the next section, “Connect the Internet Phones.”

Connect the Internet Phones

1.

Connect an Ethernet network cable to one of the Ethernet ports on your router. Then connect the other end of

the cable to an Ethernet port on a network switch.

2.

Connect the switch’s power adapter to its power port, and then plug the power adapter into an electrical

outlet.

3.

Connect an Ethernet network cable to an Internet phone. Then connect the other end to one of the Ethernet

ports on the switch.

(If the Internet phone has been used before, reset it to its factory default settings first. Refer to its

documentation for more information.)

4.

Connect the Internet phone’s power adapter to its power port, and then plug the power adapter into an

electrical outlet.

5.

The Internet phone will reboot two to three times (each reboot may take up to one minute). The System will

automatically assign an extension number to the Internet phone. When the Internet phone displays it

extension number, then it is ready for use.

6.

Repeat steps 3-5 until you have installed all of your Internet phones.

Congratulations! Now you can make calls from one Internet phone to another by dialing an

extension number.

Continue to the next section to configure the System for external calls.

NOTE:

The System automatically registers Linksys SPA-family Internet phones (including

model number SPA941). If you connect a different SIP-compatible phone, then registration

will be manual. Refer to the documentation for your phone.

NOTE:

The default SIP port of the System

is

6060

.

11

Chapter 4: Getting Started

Instructions for Installing the IP Telephony System

IP Telephony System

External Calls

For external calls, make sure you have an active Internet connection. Then configure the settings for your Internet

phone service account on the System.

1.

Launch the web browser on the administration computer.

2.

Enter

<

IP address of the System

>/admin/voice/advanced

in the

Address

field (use the static IP address

you previously assigned to the System). Then press the

Enter

key.

3.

The

Voice - Info

screen will appear. Click the

Line 1

tab.

4.

On the

Line 1

screen, enter the settings for your Internet phone service account.

Subscriber Information

User ID

. Enter the user ID (also called the account number) supplied by your ITSP. Do not use any hyphens,

spaces, or other punctuation.

Password

. Enter the case-sensitive password supplied by your ITSP.

Proxy and Registration

Proxy

. Enter the proxy address supplied by your ITSP.

If your ITSP supplied additional settings, enter those as well. Refer to the instructions your ITSP gave you.

5.

Click the

Submit All Changes

button to save your new settings.

6.

The System will reboot itself. Then the Internet phones will reboot themselves.

7.

The

Voice - Info

screen will appear. In the Line 1 Status section, make sure that the Registration Status says,

“Registered.”

You are now ready to make your first external call. Use any phone connected to the System, and dial

9

first when

you make an external call with the default US dial plan.

You can use analog telephones to make external calls; however, you cannot receive calls on any analog

telephones unless you configure the appropriate settings. Refer to the Voice - FXS 1 section of “Chapter 6: Using

the Web-based Utility” for instructions.

Congratulations! Now you can make external calls using the System.

NOTE:

If your Internet Telephony Service Provider

(ITSP) supplied the System, then it may be

pre-configured for you, and you do not need to

change any settings. Refer to the instructions

supplied by your ITSP for more information.

Figure 4-8: Voice - Line 1 Screen

NOTE:

If you cannot make calls with the default

US dial plan, visit

www.linksys.com/kb

for

additional dial plans, or refer to “Appendix C: Dial

Plan and Auto-Attendant Scripting for Advanced

Users” to write your own script.

12

Chapter 4: Getting Started

Receiving and Handling External Phone Calls

IP Telephony System

Receiving and Handling External Phone Calls

To receive external phone calls, you need to know the Direct Inward Dialing (DID) number assigned to you by your

ITSP. Usually this is the same as your user ID, but it can be a different number. Check with your ITSP to find out

what your DID number is.

Then decide which Internet phones will ring when an outside caller calls your DID number. The default is

aa

,

which stands for auto-attendant, an automated system that picks up external calls and plays pre-recorded voice

messages. If you want only the auto-attendant to receive a call, keep the default setting. When the

auto

-

attendant receives a call, it will prompt the caller to dial the appropriate extension.

If you want specific Internet phones to ring when your DID number is called, then refer to “Chapter 6: Using the

Web-based Utility” for instructions about the Contact List setting.

Configuring the Auto-Attendant

By default, the daytime auto-attendant is enabled, so the first message it plays (“If you know your party’s

extension, you may enter it now”) is suitable for business hours. If you want a caller to hear a different greeting

during nighttime (non-business) hours, then refer to “Appendix B: Configuring the Nighttime Auto-Attendant.”

To use the Web-based Utility for additional configuration, refer to “Chapter 6: Using the Web-based

Utility.” To use the Interactive Voice Response Menu, proceed to “Chapter 5: Using the Voice Interactive

Response Menu.”

NOTE:

If you decide to keep traditional phone service, which is also known as Plain Old

Telephone Service (POTS), then you will use the Linksys Analog Telephone Adapter (model

number: SPA3000). For details, refer to the Analog Telephone Adapter’s documentation.

13

Chapter 5: Using the Interactive Voice Response Menu

Overview

IP Telephony System

Chapter 5: Using the Interactive Voice Response Menu

Overview

You may need to manually configure the System by entering the settings provided by your Internet Telephony

Service Provider (ITSP). This chapter explains how to use the Interactive Voice Response Menu to configure the

System’s network settings and record auto-attendant messages. You will use the telephone’s keypad to enter

your commands and select choices, and the System will use voice responses.

For more advanced configuration, refer to “Chapter 6: Using the Web-based Utility.”

Accessing the Interactive Voice Response Menu

1.

Use a telephone connected to the Phone 1 or Phone 2 port of the System. (You can only access the Interactive

Voice Response Menu through an analog telephone, not any of the Internet phones.)

2.

Press

****

(in other words, press the star key four times).

3.

Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or

hang up to exit.”

4.

Refer to the following table that lists actions, commands, menu choices, and descriptions. After you select an

option, press the

#

(pound) key. To exit the menu, hang up the telephone.

Using the Interactive Voice Response Menu

While entering a value, such as an IP address, you may exit without entering any changes. Press the

*

(star) key

twice within half a second. Otherwise, the * will be treated as a decimal point or dot.

After entering a value, such as an IP address, press the

#

(pound) key to indicate you have finished your selection.

To save the new setting, press

1

. To review the new setting, press

2

. To re-enter the new setting, press

3

. To

cancel your entry and return to the main menu, press

*

(star).

NOTE:

If your ITSP sent you the System, then it may be pre-configured for you, and you do not

need to change any settings. Refer to the instructions supplied by your ITSP for more

information.