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Preface
SPA9000 Voice System Administration Guide
xiv
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Preface
SPA9000 Voice System Administration Guide
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Page 18 / 286
1
SPA9000 Voice System Administration Guide
16
Getting Started
This chapter introduces you to the SPA9000 Voice System by describing the
components and presenting several deployment scenarios.
NOTE
This chapter is essential reading before you begin installing the equipment or
configuring the system.
•
“Introduction to the SPA9000 Voice System,” on page16
•
“Deployment Scenarios,” on page18
•
“Initial Installation, and Configuration,” on page 23
Introduction to the SPA9000 Voice System
The SPA9000 Voice System is an affordable and feature-rich IP telephone system
that is designed especially for the Small and Home Office. The SPA9000 Voice
System uses standard TCP/IP protocols and can provide global connectivity
through any Internet Telephony Service Provider (ITSP) that supports the Session
Initiation Protocol (SIP).
At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or
more SPA900 series IP phones. These devices are connected through a switch to
a local area network. With an Internet connection, the SPA9000 Voice System can
subscribe to ITSP services to take advantage of low calling rates. With the
SPA400, the SPA9000 Voice System can connect to the Public Switched
Telephone Network (PSTN) to support analog phone lines. See
Figure 1 “SPA9000
Voice System with the SPA9000 and SPA400” on page17
to learn more about a
typical deployment.
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Page 19 / 286
Getting Started
Introduction to the SPA9000 Voice System
SPA9000 Voice System Administration Guide
17
1
Figure1
SPA9000 Voice System with the SPA9000 and SPA400
SPA9000 IP PBX
The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in
Analog Telephone Adapter (ATA) with two FXS ports for analog telephones, fax
devices, or an external music source for the music on-hold service. Devices
connected to the FXS ports are not included in the device count.
The SPA9000 has four line interfaces, which can be configured in any combination
for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail
service. A different ITSP account can be configured on each line interface. If a
service provider supplies a group of sequential direct inward dial (DID) phone
numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all
of the assigned numbers on a single line interface.
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Getting Started
Deployment Scenarios
SPA9000 Voice System Administration Guide
18
1
The SPA9000 includes an Auto Attendant service that plays pre-recorded voice
messages to offer the caller a menu of choices and to direct the call. When the
Auto-Attendant is enabled, it parses and operates on user key presses according
to the rules that are specified in the Auto Attendant script.
SPA400 SIP-PSTN Gateway and Voicemail Server
The SPA400 provides a SIP-PSTN gateway for voice connectivity between the
PSTN and the local client stations that are connected to the SPA9000. It also
includes an integrated voice mail application that supports up to 32 voice mail
accounts with customized greetings, providing the ability to receive and playback
voice mail messages.
Each SPA400 occupies one of the four line interfaces on the SPA9000. The
SPA400 has four ports for that can be connected to PSTN or ISDN lines.
IP Phones and Accessories
The SPA9000 Voice System supports any of the Cisco SPA900 Series SIP IP
Phones, as well as the Cisco WIP310 Wireless IP Phone.
NOTE
This guide explains how to configure the SPA9000 and the SPA400 to support the
calling features on the phones. For more information about the phones, see the
SPA9x2 Phone Administration Guide
, the
SPA9x2 Phone User Guide
, and the
Cisco Wireless-G IP Phone User Guide
.
Deployment Scenarios
The SPA9000 Voice System can meet the calling needs of many small businesses.
Various deployment scenarios are possible. This section includes the following
examples:
•
“PSTN Access and Local Voice Mail,” on page19
•
“ITSP Service Only,” on page 20
•
“ITSP Service, PSTN Access and Local Voice Mail,” on page 21
•
“ITSP Service, PSTN and ISDN Access and Local Voice Mail,” on page 22
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