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Contents
SPA9000 Voice System Administration Guide
iv
About Shared Line Appearances
98
Chapter 5: Administering the SPA400 and Voice Mail Service
102
Connecting to the SPA400 Administration Web Server
103
Configuring the SPA400 Network Connection
104
Saving or Discarding Changes on the SPA400
105
Managing Access to the SPA400 Configuration Utility
106
Upgrading the Firmware for the SPA400
107
Configuring a SPA400 to Interoperate with the SPA9000
108
Configuring a SPA400 for PSTN Access
111
Configuring a SPA400 for Voice Mail Service
112
Voice Mail Capacity
112
Configuring Local Voice Mail Service on a SPA400
113
Setting Up Voice Mail on Each Station
116
Enabling Remote Voice Mail Access (Optional)
119
Managing the Voice Mail Messages on the USB Key
121
Enabling Debugging on the SPA400
122
Chapter 6: Configuring Music on Hold
125
Using the Internal Music Source for Music On Hold
125
Using the Internal Music Source
125
Changing the Music File for the Internal Music Source
126
Configuring a Streaming Audio Server
127
About the Streaming Audio Server
127
Configuring the Streaming Audio Server
129
Using the IVR with an SAS Line
130
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Contents
SPA9000 Voice System Administration Guide
v
Chapter 7: Configuring the Auto Attendant
131
How the Auto Attendant Works
131
Working with the Auto Attendant Greetings
133
Using Pre-Recorded Prompts
133
Recording an Auto Attendant Prompt
134
Downloading Prompts
137
Writing an Auto Attendant Script
138
An Introduction to XML Scripting Grammar in AA Script Examples 138
Elements of XML Scripting Grammar
142
Auto Attendant XML Instructions Set
145
Entering an Auto Attendant Script
147
Configuring the DayTime, NightTime and Weekend/Holiday Auto
Attendants
148
Configuring Dial Plans for the Auto Attendant
150
Chapter 8: Localization
151
Localizing the SPA9000 Auto Attendant Prompts
151
Local Time Configuration
154
Configuring the SPA9000 and SPA9xx Call Progress Tones
154
Localizing the SPA400 Voice Mail Prompts
160
Localizing the SPA400 Call Disconnect Tones
161
Localizing the SPA400 Caller ID Method
163
Appendix A: Advanced Topics in SPA9000 Administration
165
Technology Background
165
Session Initiation Protocol
166
SPA9000 Media Proxy
167
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Page 8 / 286
Contents
SPA9000 Voice System Administration Guide
vi
Using the SPA9000 with a Firewall or Router
168
SPA400 SIP-PSTN Gateway
169
SPA9000 Architecture
170
SIP-NAT Interoperation
172
Advanced Call Control and Routing
173
Configuring Vertical (Supplementary) Service Codes
173
Managing the Outbound Call Routing Groups
175
Configuring Outbound Call Codec Selection Codes
177
Advanced Topics for SPA400 Voice Mail Service
178
How Voicemail Works
179
Checking Voicemail from an External Number
180
Depositing Voicemail
180
Subscribing to Voicemail Notification
182
Remote Provisioning Features
183
Using Configuration Profiles
183
Client Auto-Configuration
184
Manual Client Configuration
185
Client Registration
188
Using the Upgrade URL
189
Using the Resync URL
190
Using the Reboot URL
190
Appendix B: SPA9000 Field Reference
191
Router Tab
191
Status page
191
Wan Setup page
193
Lan Setup page and Application page
196
Voice tab
197
Info page
197
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Page 9 / 286
Contents
SPA9000 Voice System Administration Guide
vii
System page
200
SIP Page
202
Provisioning page
224
Regional page
224
FXS 1/2 page
241
Line 1/2/3/4 page
251
Appendix C: SPA400 Field Reference
261
Setup
261
Basic Setup
262
SPA9000 Interface
262
Voice
264
Voicemail Server
268
Voicemail Users
269
Administration
270
Management
270
Factory Default
270
USB Setting
271
Firmware Upgrade
271
Reboot
271
Status
272
Gateway
272
Event Logs
273
Set Log Level
273
Tone
274
Appendix D: Where to Go From Here
275
Product Resources
275
Related Documentation
276
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Page 10 / 286
Contents
SPA9000 Voice System Administration Guide
viii
Appendix E: Glossary
278
Appendix F: Acronyms
281
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