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Page 36 / 286 Scroll up to view Page 31 - 35
Basic Administration of the SPA9000
Configuring Basic Settings
SPA9000 Voice System Administration Guide
34
2
Setting the Multicast Address
For administration purposes, the SPA9000 can send the following reboot, restart,
page, and ring messages to the group:
•
Graceful reboot: The device reboots when there are no calls in progress.
•
Immediate reboot: The device reboots immediately.
•
Graceful restart: The device restarts when there are no calls in progress.
•
Immediate restart: The device restarts immediately.
•
Group page start: One-way audio is sent from the caller to all other phones.
•
Group page end: An active page is terminated.
•
Get ringing calls: When a user chooses Group Pickup on a phone, the SPA9000
gathers information about all ringing phones and reports this information to the
requesting phone.
STEP 1
Connect to the SPA9000 administration web server, and choose Admin access
with Advanced settings. (See
“Connecting to the SPA9000 Administration Web
Server,” on page 27
).
STEP 2
Click
Voice tab >
SIP.
STEP 3
Scroll down to the
PBX Parameters
section.
STEP 4
Enter the correct multicast address in the
Multicast Address
field.
Voice tab > SIP > PBX Parameters Section
NOTE
The default value is 224.168.168.168:6061.
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Basic Administration of the SPA9000
Configuring Basic Settings
SPA9000 Voice System Administration Guide
35
2
STEP 5
Click Submit All Changes.
STEP 6
Enter the same multicast address in the phone configurations:
a.
Click the
PBX Status
link to view a list of all phones.
b.
Find the phone that you want to configure, and then click the hyperlink in the
IP
Address
column. The
Telephone Configuration
page appears in a separate
browser window.
c.
Click the
SIP
tab.
d.
Scroll down to the
Linksys Key System Parameters
section.
e.
Enter the IP address in the
Multicast Address
field.
f.
Click
Submit All Changes
.
g.
Click the
Back
button on the Internet Explorer toolbar to return to the list of
phones.
h.
Repeat these steps for each phone.
Setting the Group Page Address
In the group paging application, the originator sends RTP packets to an IP
multicast address at which all the other client stations are listening. This address is
chosen by the SPA9000 and is configured on the
Voice > SIP
page,
PBX
Parameters
section,
Group Page Address
field.
The originator starts the group page by choosing
PageGroup
from the Corporate
Directory on the phone, or by using a speed dial or personal directory entry. All
client stations are alerted at once. If the client station is on a call when a group
page starts, the call is automatically placed on hold. The speaker on each paged
station is turned on automatically unless the handset or headset is being used.
Group page is one-way only. The paged client stations can only listen to the call
from the originator.
STEP 1
Connect to the SPA9000 administration web server, and choose Admin access
with Advanced settings. (See
“Connecting to the SPA9000 Administration Web
Server,” on page 27
).
STEP 2
Click
Voice tab > SIP
.
STEP 3
Scroll down to the
PBX Parameters
section.
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Basic Administration of the SPA9000
Configuring Basic Settings
SPA9000 Voice System Administration Guide
36
2
STEP 4
Enter the correct multicast address in the
Group Page Address
field.
Voice tab > SIP > PBX Parameters section
NOTE
The default value is 224.168.168.168:34567.
STEP 5
Click Submit All Changes.
Collecting System Logs and Debug Information
If you are working with an ITSP that needs more information to configure
interoperability, you can collect system logs and debug information for the
SPA9000. You can send these logs to the ITSP for their use.
Requirements:
•
You need a PC that is on the same subnetwork as the SPA9000, to capture the
log files. This PC needs to be running a syslog daemon. Enter the IP address of
this PC on the
Voice > System
page, in the
Syslog Server
and
Debug Server
fields.
•
You can deploy a syslog server to receive syslog messages from the device,
which acts as a syslog client. The syslog client device uses the syslog protocol
to send messages, based on its configuration, to a syslog server. The syslog
messages can be accessed by reviewing the "syslog.514.log" file which
resides in the same directory as the slogsrv.exe syslog server application.
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Basic Administration of the SPA9000
Configuring Basic Settings
SPA9000 Voice System Administration Guide
37
2
Partners can download the Syslog Server for SPA Devices by going to Cisco
Partner Central, Voice & Conferencing page, Technical Resources section. Use the
following URL:
/www.cisco.com/web/partners/sell/smb/products/
voice_and_conferencing.html#~vc_technical_resources
NOTE
As a best practice, enable logging only when needed, and disable logging when
you finish the investigation. Logging information can impact system performance.
STEP 1
Connect to the SPA9000 administration web server, and choose Admin access
with Advanced settings. (See
“Connecting to the SPA9000 Administration Web
Server,” on page 27
).
STEP 2
Click
Voice tab > System
.
STEP 3
In the
Miscellaneous Settings
section, enter the following settings:
•
Syslog Server:
Enter the server IP address and port to collect basic
information about system activity (no SIP messages).
•
Debug Server:
Enter the server IP address and port to collect information
about SIP messages.
NOTE
SIP logging is not enabled until you complete this procedure by enabling
system logging on the line interface.
•
Debug Level:
Choose 3 to enable debugging.
STEP 4
Click
Voice tab > Line
N
, where
N
represents the line interface number of the line
that you are investigating.
STEP 5
Scroll down to the
SIP Settings
section, and then choose a
SIP Debug Option
,
based on the level of SIP information that you want to collect.
Typically, your ITSP support personnel will tell you what type of information they
need in the logs. The drop-down list includes three categories of options: none,
1-line, and full.
•
none: Disables SIP logging
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Basic Administration of the SPA9000
Configuring Basic Settings
SPA9000 Voice System Administration Guide
38
2
•
1-line: Identifies the SIP message type but does not include the message body
Options within this category allow you to choose to exclude OPT (OPTIONS
request/response), NTFY (NOTIFY request/response), and REG (REGISTER
request/response) information to reduce the length of the logs.
•
full: Includes the SIP message body
Options within this category allow you to choose to exclude OPT (OPTIONS
request/response), NTFY (NOTIFY request/response), and REG (REGISTER
request/response) information to reduce the length of the logs.
EXAMPLES:
•
If you are troubleshooting a problem with line registration, select
full
to include
the OPTION, NOTIFY, and REGISTER information in the logs.
•
If you are troubleshooting a call problem, select
full excl. OPT|NTFY|REG
. You
do not need the OPT, Notify, and Registration information to troubleshoot a call
problem.
STEP 6
Click
Submit All Changes
. The information is stored on the specified server and
port, with a file name in the following format: syslog.
port
.log.
STEP 7
IMPORTANT:
When you finish collecting the information, disable the logging:
a.
Click
Voice tab > Line
. Change
SIP Debug Option
to
none
.
b.
Click
Voice tab > System
. In the
Miscellaneous Settings
section, change
Debug Level
to
0
.
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