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Page 46 / 286 Scroll up to view Page 41 - 45
Basic Administration of the SPA9000
Using the Interactive Voice Response Unit
SPA9000 Voice System Administration Guide
44
2
Manage the
Auto Attendant
Messages
72255
Enter the message
number, followed by
the pound key. Then
enter 1 to record, 2
to review, 3 to
review, or * to exit.
For more information, see
Chapter 7, “Configuring the
Auto Attendant.”
Manual Reboot
of Unit
732668
None
After you hear “Option
Successful,” hang up. Unit
reboots automatically.
User Factory
Reset of Unit
WARNING:
ALL “User-
Changeable”
NON-DEFAULT
SETTINGS WILL
BE LOST!
This might
include network
and service
provider data.
877778
Enter 1 to confirm
Enter *(star) to
cancel operation
SPA prompts for
confirmation. After
confirming, you hear
“Option Successful.” Hang
up. Unit reboots and all
“User Changeable”
configuration parameters
are reset to factory default
values.
Factory Reset of
Unit
WARNING:
ALL NON-
DEFAULT
SETTINGS WILL
BE LOST!
This includes
network and
service provider
data.
73738
Enter 1 to confirm
Enter * (star) to
cancel operation
SPA prompts for
confirmation. After
confirming, you hear
“Option Successful.” Hang
up. Unit reboots and all
configuration parameters
are reset to factory default
values.
IVR Action
IVR
Menu
Choice
Parameters
Notes
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Page 47 / 286
Basic Administration of the SPA9000
Using the Interactive Voice Response Unit
SPA9000 Voice System Administration Guide
45
2
NOTE
The items marked with “Requires Password” only require a password if the
Administrator password is set.
Entering a Password through the IVR
To input the password using the phone keypad, the following translation
conventions apply:
•
To input: A, B, C, a, b, c—press “2’
•
To input: D, E, F, d, e, f—press “3’
•
To input: G, H, I, g, h, i—press “4’
•
To input: J, K, L, j, k, l— press “5’
•
To input: M, N, O, m, n, o—press “6’
•
To input: P, Q, R, S, p, q, r, s—press “7’
•
To input: T, U, V, t, u, v—press “8’
•
To input: W, X, Y, Z, w, x, y, z—press “9’
•
To input all other characters in the Administrator account password, press “0’
For example, to input password test#@1234 by phone keypad, you need to press
the following sequence of digits: 8378001234. This translation convention only
applies to the password input.
STEP 1
After entering a value, press the # (pound) key to indicate end of input.
•
To save value, press 1.
•
To review the value, press 2.
•
To re-enter the value, press 3.
•
To cancel the value entry and return to the main configuration menu, press
*
’
(star).
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Page 48 / 286
Basic Administration of the SPA9000
Using the Interactive Voice Response Unit
SPA9000 Voice System Administration Guide
46
2
•
The final # key is not included in the password value.
•
Saved settings take effect when the telephone is hung-up, and if necessary,
the
SPA9000
automatically reboots.
STEP 2
After one minute of inactivity, the unit times out. The user needs to re-enter the
configuration menu from the beginning by pressing * * * *.
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Page 49 / 286
3
SPA9000 Voice System Administration Guide
47
Configuring Your System for ITSP
Interoperability
This chapter provides configuration details to help you to ensure that your
infrastructure properly supports voice services.
•
“About the SPA9000 Voice System and SIP,” on page 47
•
“Network Address Translation (NAT) and Voice over IP (VoIP),” on page 49
•
“Firewalls and SIP,” on page 54
•
“Configuring SIP Timer Values,” on page 55
About the SPA9000 Voice System and SIP
The SPA9000 Voice System is implemented using open standards, such as
Session Initiation Protocol (SIP), to help ensure interoperability with all ITSPs that
support SIP. This section provides information about the SIP requests and the
settings that you may need to adjust on your network or your SPA9000 to help
ensure interoperability.
The VoIP telephone service is coordinated by SIP requests and responses,
whether the calls are internal or external.
Figure1, “SIP Requests and Responses
for Internal Calls,” on page 48
illustrates the SIP requests and responses between
client stations in the SPA9000 Voice System. The SPA9000 acts as a SIP proxy
and establishes a session. After the session is established, Real Time Protocol
(RTP) traffic flows directly between the two client stations.
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Page 50 / 286
Configuring Your System for ITSP Interoperability
About the SPA9000 Voice System and SIP
SPA9000 Voice System Administration Guide
48
3
Figure1
SIP Requests and Responses for Internal Calls
Likewise, SIP requests and responses are exchanged to support outbound and
inbound calls that are handled through the ITSP service. In
Figure 2, “SPA9000 as a
SIP Proxy for Internet Calls,”
UserA and UserB are client stations that are
registered to the SPA9000. When UserA calls UserC, the SPA9000 directs the
request to the SIP proxy at the ITSP, which is then responsible for routing the
request to UserC. After the session is established, RTP is anchored by the
SPA9000.
Figure 2
SPA9000 as a SIP Proxy for Internet Calls
SIP UA
SIP UA
SIP Proxy
SIP Proxy
RTP
1
2
3
4
SIP Proxy
SIP Proxy with
media proxy enabled
Internet
IP Router (firewall)
Broadband modem
Hub/switch
SPA9000
UserA
UserB
UserC
Internet (WAN)
Interface
ITSP
ISP
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