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Preface
SPA9000 Voice System Administration Guide
ix
About This Document
The
SPA9000 Voice System Administration Guide
is intended to help VARs and
Service Providers to manage and configure the SPA9000 Voice System. This
preface provides helpful information about this guide and other resources that are
available to you. Before you begin to use this guide, refer to the following topics:
•
“Purpose,” on page ix
•
“Audience,” on page ix
•
“Firmware,” on page x
•
“Organization,” on page xi
•
“Document Conventions,” on page xii
•
“Finding Information in PDF Files,” on page xiii
Purpose
This document provides information that an administrator needs to configure the
SPA9000 Voice System, which typically consists of a SPA9000 IP PBX, one or
more SPA900 Series IP phones, and the optional SPA400 PSTN gateway and
voice mail server. This guide focuses primarily on the tasks that an administrator
performs to configure a SPA9000 with the SPA9000 administration web server.
NOTE
This guide does not cover initial installation and configuration, SPA900 Series
phone configuration, the Setup Wizard, or provisioning. See
“Related
Documentation” in Appendix D, on page 276
.
Audience
This document is written for the following audience:
•
Service providers offering services using Cisco SPA products
•
VARs and resellers who need configuration references for Cisco SPA products
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Preface
SPA9000 Voice System Administration Guide
x
•
System administrators or anyone who installs and administers the SPA9000
Voice System
NOTE
This guide does not provide the configuration information required by specific
service providers. Please consult with the service provider for specific service
parameters.
Firmware
This guide describes the features that are available in the following firmware
releases (and higher versions). You can find all available firmware updates by
going to Cisco.com and choosing Support. Or visit the following URL and enter the
model number in the Software Search box:
Product
Firmware Version
SPA9000
6.1.5
SPA400
1.1.2.2
SPA901
5.1.5
SPA921/SPA941
5.1.8
SPA922/942
6.1.3
SPA962
6.1.3
WIP310
5.0.8
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Preface
SPA9000 Voice System Administration Guide
xi
Organization
The information in this guide is organized into the following chapters and
appendices:
Chapter
Description
Chapter 1, “Getting
Started.”
This chapter introduces you to the SPA9000
Voice System by describing the components and
presenting several deployment scenarios.
Chapter 2, “Basic
Administration of the
SPA9000.”
This chapter introduces you to basic
administrative tasks using the SPA9000
administration web server and the Interactive
Voice Response Unit.
Chapter 3, “Configuring
Your System for ITSP
Interoperability”
This chapter provides configuration details to help
you to ensure that your infrastructure properly
supports voice services.
Chapter 4, “Configuring
Phone Lines and Calling
Routing Behavior”
This chapter describes many features that you
can configure on the SPA9000 to ensure smooth
handling of all inbound and outbound calls, and
ease of use.
Chapter 5, “Administering
the SPA400 and Voice Mail
Service”
This chapter guides you through the process of
configuring and managing the SPA400 for PSTN
access and voice mail service.
Chapter 6, “Configuring
Music on Hold”
This chapter explains how to configure Music on
Hold using either a music file or streaming audio.
Chapter 7, “Configuring the
Auto Attendant”
This chapter describes how to configure the
SPA9000 Voice System Auto Attendant (AA) by
using the IVR and XML scripting.
Chapter 8, “Localization”
This chapter explains how to localize your
SPA9000 Voice System with the language files,
tones, and ring patterns for your region.
Appendix A, “Advanced
Topics in SPA9000
Administration”
This appendix provides more detailed technical
information for administrators who want to
understand how the SPA9000 Voice System
works.
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Preface
SPA9000 Voice System Administration Guide
xii
Document Conventions
The following table describes the typographic conventions that are used in this
document.
Appendix B, “SPA9000
Field Reference”
This appendix describes the fields on each page
of the SPA9000 administration web server.
Appendix
C, “SPA400 Field
Reference”
This appendix describes the fields on each page
of the SPA400 administration web server.
Appendix D, “Where to Go
From Here”
This appendix describes additional resources
that are available to help you and your customer
obtain the full benefits of the SPA9000 Voice
System.
Appendix E, “Glossary”
Appendix F, “Acronyms”
These resources help you to understand the
terms and acronyms that are used in this guide.
Chapter
Description
Typographic
Element
Meaning
Boldface
May indicate either of the following:
•
A user interface element that you need to click, select, or
otherwise act on
•
A literal value to be entered in a field.
Italic
May indicate either of the following:
•
A variable that should be replaced with a literal value.
•
The name of a page, section, or field in the user interface
Monospaced
Font
Indicates code samples or system output.
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Preface
SPA9000 Voice System Administration Guide
xiii
Finding Information in PDF Files
The SPA9000 Voice System documents are published as PDF files. The PDF Find/
Search tool within Adobe® Reader® lets you find information quickly and easily
online. You can perform the following tasks:
•
Search an individual PDF file.
•
Search multiple PDF files at once (for example, all PDFs in a specific folder or
disk drive).
•
Perform advanced searches.
Finding Text in a PDF
Follow this procedure to find text in a PDF file.
STEP 1
Enter your search terms in the Find text box on the toolbar.
NOTE
By default, the Find tool is available at the right end of the Acrobat toolbar. If
the Find tool does not appear, choose Edit > Find.
STEP 2
Optionally, click the arrow next to the Find text box to refine your search by
choosing special options such as Whole Words Only.
STEP 3
Press Enter.
STEP 4
Acrobat displays the first instance of the search term.
STEP 5
Press Enter again to continue to more instances of the term.
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