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Page 96 / 286 Scroll up to view Page 91 - 95
Configuring Phone Lines and Calling Routing Behavior
Managing Inbound Calls with Hunt Groups
SPA9000 Voice System Administration Guide
94
4
-
max:
The maximum duration of the hunt, either in seconds or cycles.
When this limit is reached, the call is rejected or is forwarded to the
specified call forward number (see below).
–
If
max
is greater than
interval
, it represents the total time in seconds to
hunt.
–
If
max
is less than
interval
, it represents the maximum number of times
to cycle through the hunt group. If max is 0, hunting continues indefinitely
until the caller either hangs up or the call is answered. Exceptions: This value
is ignored if
algo = al,
or
interval = *
(but it must be present and
should be set to 1).
•
cfwd=target:
If the call is unanswered and the maximum hunting duration
has been met, the call is forwarded to the specified number. When
forwarding the call, the device sends a 302 response to the ITSP.
NOTE
- The call forward settings for the individual stations are ignored
during hunting. Instead, the call forward settings in the Contact List are
used.
- You cannot forward from one hunt group to another hunt group.
Examples for Hunt Rules
•
Contacting a group of stations simultaneously
Global Rule:
500:name=”Sales”,101,102,103,hunt=al
Line-Specific Rule:
101,102,103,hunt=al
For the global rule, this hunt group is assigned an extension number (
500
) and
is given a name, Sales. For both examples, the rule includes three stations
(
101,102,103
)
. An incoming call rings all three stations simultaneously
(
hunt=al
).
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Page 97 / 286
Configuring Phone Lines and Calling Routing Behavior
Managing Inbound Calls with Hunt Groups
SPA9000 Voice System Administration Guide
95
4
•
Using wildcard characters to specify a range of station numbers
Global Rule:
500:name=”TechSupport”,1*,hunt=al
Line-Specific Rule:
1*,hunt=al
In this example, the * symbol is a wildcard character that represents any
number of digits. An incoming call simultaneously rings all stations that begin
with the number 1.
•
Creating multiple hunt groups with the pipe character
Global Rule:
500:name=”TechSupport”,101,102,103,hunt=al|
600:name=”AccountSupport”,2*,hunt=al
Line-Specific Rule:
101,102,103,hunt=al | 2*,hunt=al
Two hunt groups are created. One hunt rule applies to stations 101, 102, and
103. The other hunt rule applies to all stations that begin with the number 2.
•
Ringing stations sequentially with call forwarding to the Auto Attendant
Global Rule:
300:name=”TechSupport”,101,102,100,hunt=re;
20;2,cfwd=aa
Line-Specific Rule:
101,102,100,hunt=re;20;2,cfwd=aa
An incoming call is routed sequentially from the beginning of the list (
hunt=re
).
Every new call is routed to the first station, 101. If the call is unanswered, it
cycles to station 102 and then to station 100. Each phone rings for 20 seconds
(
20
). After 2 cycles, an unanswered call is forwarded to the Auto Attendant
(
cfwd=aa
).
•
Ringing stations randomly with call forwarding to voice mail
Global Rule:
400:name=”Sales”,101,102,103,hunt=ra;30;1,
cfwd=vm2100
Line-Specific Rule:
101,102,103,hunt=ra;30;1,cfwd=vm2100
An incoming call is routed in random order (
hunt=ra
). A new call is routed to a
randomly chosen station. If the call is unanswered, it cycles through the
stations in random order. Each phone rings for 30 seconds (
30
). After 1 cycle is
completed, an unanswered call is forwarded to the voice mail for station 100,
where Line 2 is configured for the voice mail service (
1,cfwd=vm2100
).
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Page 98 / 286
Configuring Phone Lines and Calling Routing Behavior
Managing Inbound Calls with Hunt Groups
SPA9000 Voice System Administration Guide
96
4
•
Resuming from a previous hunt with call forwarding to a receptionist
Global Rule:
500:name=”Scheduling”,102,103,101,hunt=ne;
45;240,cfwd=100
Line-Specific Rule:
102,103,101,hunt=ne; 45;240,cfwd=100
An incoming call is routed in “next station” order (
hunt=ne
). When a new call is
received, the system resumes the previous hunt. For example, suppose that
station 103 answered the most recent call to the group. A new call is routed to
the next station in the list, which is station 101. If the call is unanswered, then it
cycles to station 102, and so on. Each phone rings for 45 seconds (
45;
). After a
total of 240 seconds has elapsed, the call is forwarded to station 100
(
240,cfwd=100
).
Creating a Hunt Rule
Use the following procedure to create a global hunt rule or a line-specific hunt rule.
NOTE
For information about creating a hunt rule within a Contact list, see
Managing
Inbound Calls with the Contact List, page 85
.
STEP 1
Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin
Login and then click Advanced.
STEP 2
Proceed as needed, depending on the type of hunt rule:
•
Global Rule:
Click
Voice tab >
SIP. Scroll down to the
PBX Parameters
section. Find the
Hunt Groups
field.
•
Line-Specific Rule:
Click
Voice tab >
Line
N
, where
N
is the line interface
number. Scroll down to the
Subscriber Information
section. Find the
Contact List
field.
STEP 3
Type your hunt group rule. See
“Syntax for Hunt Rules,” on page 93
and
“Examples
for Hunt Rules,” on page 94
.
STEP 4
Click Submit All Changes. The phones reboot.
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Page 99 / 286
Configuring Phone Lines and Calling Routing Behavior
Managing Inbound Calls with Hunt Groups
SPA9000 Voice System Administration Guide
97
4
STEP 5
To verify the settings:
•
Global Rule:
Place a call to the new hunt group by entering the extension
number or by using the Corporate Directory to select the group name and
dial the group.
•
Line-Specific Rule:
From an external phone, such as a cellular phone, place
a call to the phone number that is associated with the line interface. Verify
that the call is routed according to the specified settings.
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Page 100 / 286
Configuring Phone Lines and Calling Routing Behavior
Managing Inbound Calls with Shared Line Appearances
SPA9000 Voice System Administration Guide
98
4
Managing Inbound Calls with Shared Line Appearances
A shared line appearance (SLA) allows multiple stations to share an extension
number and to manage a call as a group.
About Shared Line Appearances
An incoming call to an SLA causes all stations to ring simultaneously. The phones
display the line status, such as idle, ringing, or busy.
Be aware of the following factors:
•
If a shared line is being used by one of the stations in the group, no one can use
the corresponding line key until the line is released. A message appears on the
phone display to indicate that a shared call is active.
•
All stations with a line key for the SLA can monitor the status based on the
appearance of the line key button:
•
Green: The SLA is available.
•
Flashing Red Quickly: A call is ringing the SLA and has not been answered.
•
Flashing Red Intermittently: A call is active at another station.
•
Flashing Red Slowly: A call is on hold.
•
Solid Red: A call is active on this station.
•
All stations with a display can monitor the status of any SLA that is configured.
The icon next to the line key will change to show ringing, off-hook, or busy "<--
>" until the phone is back on-hook.
•
Comparing the SLA to a Hunt Group, both may ring several stations
simultaneously. However, only one station in a Hunt Group can answer and
manage the call. For more information, see
“Managing Inbound Calls with Hunt
Groups,” on page 92
.
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