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Step 6
The fault is rectified.
----End
?.2. Failure to Recover ONU Configurations
An ONU connected to a GPON port of an OLT can go online successfully, but the queried
Config state
of the ONU is displayed as
failed
by running the
display ont info
command on
the OLT.
Location Method
NOTE
Configuration recovery refers to a process in which, after an ONU goes online, the OLT issues
configurations to the ONU and then the ONU adjusts its operating parameters based on the issued
configurations.
Fault
Scope
Judgment Criterion
Possible Cause
OLT
ONUs of the same type fail
to recover their
configurations.
l
The configurations issued by the OLT
mismatch the actual ONU capabilities.
ODN
NOTE
ODN
failures
are
generally
caused by
large
reflection
and
attenuatio
n caused
by
improper
optical
compone
nts,
design, or
constructi
on.
A single ONU fails to
recover its configurations.
The optical attenuation is over large or small and
the ONU can normally go online but fails to
recover its configurations. The possible causes are
as follows:
l
The branch fiber is bent excessively.
l
The branch fiber connector is not clean.
l
Different types of branch fiber connectors are
interconnected.
l
The multi-mode optical fiber is used as the
branch fiber.
l
The ODN is not properly planned. For
example, the split ratio, network coverage and
attenuation difference are not planned within
the proper ranges.
l
The optical splitter is faulty or the connectors
on the optical splitter are not clean.
Multiple ONUs connected
to the same PON port of an
OLT fail to recover their
configurations.
The optical attenuation is over large or small and
the ONU can normally go online but fails to
recover its configurations. The possible causes are
as follows:
l
The backbone fiber is bent excessively.
l
The backbone fiber connector is not clean.
l
Different types of backbone fiber connectors
are interconnected.
l
The multi-mode optical fiber is used as the
backbone fiber.
EchoLife HG8010/HG8240B/HG8245T/HG8247T GPON
Terminal
Service Manual
5 Maintenance and Troubleshooting
Issue 01 (2011-10-18)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
358
Page 367 / 429
Fault
Scope
Judgment Criterion
Possible Cause
ONU
A single ONU fails to
recover its configurations.
l
The ONU functions improperly or is faulty.
l
The ONU has been configured at local and the
configurations conflict with configurations
issued by the OLT.
CAUTION
To facilitate fault report, save the results of the following steps.
Procedure
Step 1
When
Config state
of the ONU is displayed as
failed
, check whether the OLT generates the
following alarm. If such an alarm is generated, clear it and check whether the fault is rectified.
If the fault persists, proceed to
Step 2
.
l
0x2e21a102 The GPON ONT configuration recovery fails
Step 2
Check for the possible causes on the OLT and troubleshoot the faults accordingly. If the ONU
fails to recover its configurations, go to
Step 3
.
Possible Cause
Judgment Criterion
Troubleshooting Method
The configurations
issued by the OLT
mismatch the actual
ONU capabilities.
Check configurations issued to
the ONU by the OLT. It is
found that some configurations
are not supported by the ONU.
For example, the number of
GEM ports exceeds the number
supported by the ONU.
Modify OLT configurations
based on actual ONU
capabilities.
Step 3
Check for the possible causes on the ODN and troubleshoot the faults accordingly. If the ONU
still fails to recover its configurations after that, go to
Step 4
.
EchoLife HG8010/HG8240B/HG8245T/HG8247T GPON
Terminal
Service Manual
5 Maintenance and Troubleshooting
Issue 01 (2011-10-18)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
359
Page 368 / 429
Possible Cause
Judgment Criterion
Troubleshooting Method
The optical fiber
connector is not clean.
NOTE
An unclean optical fiber
connector will cause
excessive attenuation and
abnormal reflection.
1.
Test the backbone fiber and
branch fiber by using the
OTDR. It is found that the
reflection and return loss
are abnormal.
2.
Check the optical fiber
connector on site by using
the optical fiber endface
detector. It is found that the
optical fiber connector is
not clean.
Clean the optical fiber
connector. For details about
how to clean the connector, see
Cleaning the Connector of an
Optical Fiber.
The optical fiber is bent
excessively.
NOTE
Optical signals attenuate
seriously on an optical
fiber with an excessively
small bending radius.
1.
The return loss points of the
backbone fiber and branch
fiber are abnormal tested by
using the OTDR.
2.
The optical fiber is bent
excessively onsite.
Route and bundle the optical
fiber in a proper manner.
The optical fiber is not
firmly connected or
different types of optical
fiber connectors are
interconnected.
NOTE
If the optical fiber is not
firmly connected or
different types of optical
fiber connectors are
interconnected, the
attenuation and reflection
will be excessively large.
1.
The return loss points of the
backbone fiber and branch
fiber are abnormal tested by
using the OTDR.
2.
Check the optical fiber
connectors on site. It is
found that the optical fiber
is not firmly connected or
PC connector (blue) and
APC connector (green) are
interconnected.
l
If the optical fiber is not
firmly connected, reconnect
the optical fiber firmly.
l
If different types of optical
fiber connectors are
interconnected, replace the
incompatible connector
with a compatible one or
replace relevant devices,
such as the optical splitter.
NOTE
In the scenario of the CATV
service, it is recommended that
you use APC connectors (green)
only.
The multi-mode optical
fiber is used.
NOTE
If the multi-mode optical
fiber is used as the
backbone or branch optical
fiber, the optical signal
attenuates quickly and the
return loss increases.
1.
Optical signals of the
backbone fiber and branch
fiber attenuate seriously by
using the OTDR.
2.
The multi-mode optical
fiber is used onsite. The
multi-mode optical fiber
can be recognized by its
physical features such as its
color.
Replace the multi-mode optical
fiber with the single-mode
optical fiber.
EchoLife HG8010/HG8240B/HG8245T/HG8247T GPON
Terminal
Service Manual
5 Maintenance and Troubleshooting
Issue 01 (2011-10-18)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
360
Page 369 / 429
Possible Cause
Judgment Criterion
Troubleshooting Method
The ODN is not properly
planned.
NOTE
l
The split ratio of the
ODN link is not
determined by the
number of ONUs
connected but by the
split ratio of optical
splitters. When an
optical splitter is
connected to the ODN,
attenuation occurs and
the split ratio of the
optical splitter needs to
be calculated.
l
Protocols specify that
the receive optical
power of the OLT
should not exceed 15
dB. In addition, the
difference between the
maximum optical
power and the
minimum optical
power should not
exceed 15 dB.
The ODN does not meet the
requirements of the ODN link
plan or GPON.
l
Three-level splitting exists
in the ODN.
l
The network coverage of
the ODN exceeds 20 km by
far.
l
The split ratio exceeds the
specification. For example,
a board supports a
maximum of 1:64 split
ratio. If the first-level split
ratio is 1:8, the second-level
is 1:16, the actual split ratio
is 1:128. This exceeds the
specification (1:64).
l
The optical attenuation
difference of two optical
lines exceeds 15 dB.
Optimize the ODN to meet
Huawei's ODN planning
requirements and protocol
requirements.
The optical splitter is
faulty or the connectors
on the optical splitter are
not clean.
Measure the input and output
optical power of the optical
splitter by using the optical
power meter. It is found that the
actual attenuation exceeds the
theoretical attenuation.
NOTE
The faults in the optical splitter
cannot be located by the OTDR
because the OTDR cannot
penetrate the optical splitter.
Replace the faulty optical
splitter or clean the connectors
on the optical splitter.
Step 4
Check for the possible causes on the ONU and troubleshoot the faults accordingly. If the ONU
still fails to recover its configurations after that, go to
Step 5
.
Possible Cause
Judgment Criterion
Troubleshooting Method
The ONU has been
configured at local and
the configurations
conflict with
configurations issued by
the OLT.
The management-related ONU
configurations such as IP
address and management mode
are configured on the web page.
Delete the web page
configurations and issue
configurations to the ONU by
the OLT.
EchoLife HG8010/HG8240B/HG8245T/HG8247T GPON
Terminal
Service Manual
5 Maintenance and Troubleshooting
Issue 01 (2011-10-18)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
361
Page 370 / 429
Possible Cause
Judgment Criterion
Troubleshooting Method
The ONU functions
improperly or is faulty.
Run the
ont reset
command to
reset the ONU. It is found that
the ONU fails to recover its
configurations.
Replace the faulty ONU with a
functional one.
Step 5
Record the results of the preceding steps in the form for reporting a fault, fill in the form
completely, and then submit the form to Huawei for technical support.
Step 6
The fault is rectified.
----End
?.3. ONU Profile Mismatch
An ONU connected to a GPON port of an OLT can go online successfully, but the queried
Match state
of the ONU is displayed as
mismatch
by running the
display ont info
command
on the OLT.
Location Method
NOTE
Match state
indicates the consistency between the actual ONU capabilities and the capability set (including
the port type and port quantity) configured in the ONU profiles. If an inconsistency exists,
Match state
is
displayed as
mismatch
.
In practice, ONUs in the offline state are bulk pre-configured on the OLT to facilitate service provisioning.
An ONU service profile and an ONU line profile are specified during such configurations. The ONU
profiles together can be regarded as a virtual ONU. Subsequent services are configured based on this virtual
ONU. Inconsistency between the capability set configured in the ONU profiles and the actual ONU
capabilities involves the following two situations:
l
The configured capability set outmatches the actual ONU capabilities. If the ONU is bound to such
ONU profiles, ONU configurations will fail to be recovered when the ONU goes online.
l
The configured capability set undermatches the actual ONU capabilities. In this case, the ONU
capabilities that are not covered by the ONU profiles will fail to be configured or applied.
When the queried
Match state
of the ONU is displayed as
mismatch
, locate the fault according
to the following procedure:
1.
Check whether the capability set configured in the ONU service profile and line profile
matches the actual ONU capabilities.
CAUTION
To facilitate fault report, save the results of the following steps.
Procedure
Step 1
Run the
display ont capability
command to query the actual ONU capabilities. According to
the data plan, modify the current ONU profiles, or bind matching ONU profiles to the ONU.
l
If this problem occurs on all the ONUs of the same type, the configurations of the ONU
profiles may be incorrect.
EchoLife HG8010/HG8240B/HG8245T/HG8247T GPON
Terminal
Service Manual
5 Maintenance and Troubleshooting
Issue 01 (2011-10-18)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
362

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