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D-Link DVX-1000 User Manual

Section ² - Configuration

Configuring the Auto Attendant

The Auto Attendant will act as your virtual operator to direct callers to the appropriate extensions or mailboxes based

on your custom configuration.

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D-Link DVX-1000 User Manual

Section ² - Configuration

Configuring Voice Prompts

DVX allows you to use your recorded voice prompts in the menus. You can upload and delete voice prompts through

the web page provided. Click on V

oice Prompts

to get to the upload page.

The left pane of this page is used to upload the voice prompts and the right pane shows a listing of the prompts that

are currently available to the user.

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D-Link DVX-1000 User Manual

Section ² - Configuration

Uploading Voice Prompts

DVX allows upload of one or more prompts simultaneously (limited to a maximum of nine at a time). The box labeled

‘Number of voice prompts’ can be used to specify the number of voice prompts you want to upload at a time, by default

this is set to one.

Set this number and click on

OK

, a corresponding number of upload boxes will appear in the left pane. Click

Browse

to select the voice prompt to be uploaded. Click on upload to upload the selected prompts. Currently, only files with the

following parameters are supported Format:

wav (8kHz, 8bit, mono, muLaw)

Max file size: 200 Kb

Note:

Please make sure that the voice prompt name is unique to avoid overwriting built in prompts.

Deleting Voice Prompts

The right pane of the voice prompts configuration screen lists all the prompts currently available to the user. Select

the prompts you want to delete by clicking on the name; you can select multiple prompts by holding down ‘shift’ or ‘ctrl’

while clicking on the prompts. Now, click on ‘Delete’ to delete the selected prompts.

Customizing Your Menus

You can customize the way the IPPBX presents options to users who dial into the auto attendant, select your preferred

prompts which are to be played when certain common events occur and specify an auto attendant number into which

users can dial into access this menu.

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D-Link DVX-1000 User Manual

Section ² - Configuration

Configuring Auto Attendant Parameters

The number to which the users dial in to access the menu can be set in the input box titled ‘Auto Attendant Number’.

The second part of the page allows you to select the preferred voice prompts. The drop down list contains all the voice

prompts that have been uploaded by the user. The various prompts given and their use is given below.

Welcome Message

- Played at the start of the first menu. This can contain the greeting message.

Transfer Message

- Played when the user is forcefully transferred to the operator. eg. When there is no input.

Error Message

- Played when the digit dialed by the user is unrecognizable or invalid in the context of the current

menu.

Retry Message

- Played when there is no input from the user for an interval of 6 seconds.

Music on hold

- Played when the call is being transferred.

Configuring Menus

Click on

main menu

or

holiday menu

hyperlink to get to the menu configuration screen. Each option to be presented

as a part of the menu can be configured here. The top half of the page can be used for configuring and adding the

menu options and the bottom half lists the menu items that have been configured. You can specify the

Key

that activates

each option, the

voice prompt

to be played to announce the availability of that option and the

action

to be performed

when that key is pressed by the user.

Each of the parameters that can be configured for the menu options is explained below.

Key:

This is the DTMF digit that activates the menu option. If the user dials this digit the action specified will be

executed.

Prompt:

Select the voice prompt that describes the menu option here. eg. “Dial zero to contact sales”. The voice prompts

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D-Link DVX-1000 User Manual

Section ² - Configuration

can be uploaded through the voice prompts configuration screen. All the voice prompts that have been uploaded will

be available for selection from the drop down box.

Action:

The four types of actions are possible for menu options.

Transfer to number

- Transfer the call to the number specified in the input box.

Dial Extension

- Prompt the user to dial an extension and transfer the call to this extension.

Sub-menu

- Transition to another menu which contains further options.

Previous menu

- Go back to the menu from which the current menu was invoked. This action will not be

available in the top level menu.

If you have selected

sub-menu

as the action for any of the menu options, the sub menu configuration page for that

option can be accessed by clicking on the submenu hyperlink that appears in the menu option listing.

Adding menu options

1. Select the key that activates this option from the drop down list.

2. Select the prompt that describes this option.

3. Select the action that is to be performed when the key is pressed.

4. If the action is Transfer to number, enter the number to which the call should be transferred.

5. Click on

Add

to add the menu option to the list of configured options.

6. If the action selected was

sub-menu

, click on the sub-menu hyperlink to go to the sub-menu configuration page.

Editing menu options

1. Click on the edit icon next to the menu option you want to change.

2. The fields on the top half of the page will be filled with the values from the option you want to edit. Change the

required fields.

3. Click on

Update

, The changes will reflect in the configured options list.