²1

D-Link DVX-1000 User Manual

Section ² - Configuration

Using the Feature Manager

The following section gives an overview of what the call server features are, how they are to be activated and what

their functionality actually is.

Configuring Features

Feature configurations can be viewed by following the links

Feature Manager

>

Feature Configuration

. Feature prefix

and the list of features can be viewed.

Feature prefix specifies the digit user needs to dial while activating/deactivating feature from the phone. The default

value is ‘*’. The feature configuration page displays the following fields for each feature.

Feature Name

- Specifies the name of the feature.

Feature Code

- Specifies the feature code. This feature code needs to be dialed when activating/deactivating a feature

from the phone. This can be configured to be a custom number. Care should be taken that no two feature codes

conflict.

Edit

- This link can be followed to change the feature code for the feature.

²±

D-Link DVX-1000 User Manual

Section ² - Configuration

Activating and Deactivating Features

Feature activation can either be done from the web interface or from a phone. However, activation of sending voicemails

through email can be done only through the web and for certain features where additional data is essential (for instance,

a call forwarding number for call forward, or a time interval for follow me – call forwarding and so on), the additional data

has to be entered through the web interface. Once this information is available the feature can be activated/deactivated

from either the web or the phone interface. Activating these features from the phone without entering the required

additional data for them beforehand will create unpredictable scenarios.

Activating and Deactivating Features from the Web Interface

Features can be activated or deactivated from the web interface by clicking on the

Call Server

>

Users

link and then

clicking on the feature column for the user whose features are to be modified. When logged in the user mode, this link

is accessed as feature setting from the home page.

Activating and Deactivating Features from the Phone

Feature activation/deactivation can also be done from the phone by dialing a sequence of digits in the format ‘

FCCAPPPP

’.

Here

F

is the single digit feature prefix configured (default is *)

CC

is the 2 digit feature code for the feature,

A

is the

activation/de-activation state for the feature (1 for activation or 0 for deactivation) and

PPPP

is the four digit feature

password.

For example, if * is the feature prefix, 14 is the feature code for ‘Do Not Disturb – Forward to Voicemail’ and 1234 is the

password, user could dial *1141234 to activate ‘Do Not Disturb – Forward to Voicemail’ feature.

²²

D-Link DVX-1000 User Manual

Section ² - Configuration

Call Feature Description

The following section discusses call features that DVX-1000 offers. An important thing to be considered is that each

of these features has a priority, so that, if two features are enabled simultaneously, the feature with the higher priority

will be the one that will get activated.

For instance, if Do Not Disturb: Always and Call Forwarding: Always are enabled simultaneously, when an incoming

call comes, it will automatically get forwarded because Call Forwarding has a higher priority as compared to Do Not

Disturb. Refer the Feature Priority Table for further details.

Call Forward

- This feature enables the user to forward incoming calls to a configured number based on the subtypes

he has enabled.

Call Forward: Always

- When this particular subtype of call forwarding is enabled, all incoming calls will be forwarded

to the configured forward number. This subtype overrides all other selections for call forwarding.

Call Forward: On Busy

- This subtype allows the user to configure a number where all calls will be forwarded if the

user is busy. This can be activated with Call Forward: No Answer.

Call Forward: No Answer

- This subtype allows the user to configure a number where all calls will be forwarded if

there is no answer from the user. The time defined for No Answer can be configured. (For e.g., if the No Answer Timeout

interval is configured as 20 secs, when there is no response from the user for 20 secs, the call will get forwarded).

Do Not Disturb – Forward To Voicemail

- This feature can be configured when the user doesn’t want to be disturbed.

All the calls would be forwarded to voicemail.

Follow Me – Call Forwarding

- This feature allows a user to configure DVX-1000 to forward calls to different numbers

based on time. This feature is very useful when a user knows where he will be during a particular interval of time on

some day, and all calls to him will be forwarded to a number he has configured for that time interval. The advantage of

this is that the whole process is transparent to the calling user. So, irrespective of where the called user is, he will be

able to receive his calls normally.

²³

D-Link DVX-1000 User Manual

Section ² - Configuration

A typical scenario is described below:

User 4000 is in the office on Mondays, Wednesdays and Fridays between 10:00 a.m. and 4:00 p.m. He can directly be

contacted at his official number (say sip:[email protected]) at this time. He works from home on all other days within

that time and all his calls should be directed to his home number (sip:[email protected]).His setup will be as follows:

• In the follow me time setup, add a time configuration with the time interval as 10:00 to 16:00, date as 1:08:04

to 31:12:04 and day of week as Monday, Wednesday and Friday and forwarded number as his office number.

• Add another time configuration with the time interval as 10:00 to 16:00, date as 1:08:04 to 31:12:04 and day of

week as Tuesday, Thursday, Saturday and Sunday and the forwarded number as his home number.

With this setup, depending on the time and day of week all his calls will be allowed to “Follow” him. The location of the

user will be completely transparent to the caller.

Receive voicemail by email -

If this feature is enabled, the voicemail messages will be forwarded as a .WAV file

attachment in the voicemail notification mail sent to the users email id. Please note that the users email id should be

provided in the user configuration for this feature to work.

Hunt Group

- This feature allows multiple users to be contacted by dialing into one configured hunt group number.

Any call to the hunt group number will be forwarded to all the users configured in that number based on the mode of

hunt group. Hunt Group can have four modes, FIRST-ONLY, SEQUENTIAL, PARALLEL and DISTRIBUTED.

•

FIRST-ONLY

- Only the first extension will be tried for each call, i.e. if extensions 111, 222 and 333 are members

of a FIRST-ONLY hunt group, in that order, then calls made to that hunt group will always land on the extension

111.

•

SEQUENTIAL

- The extensions in the hunt group are tried one by one sequentially starting from the first extension,

i.e. if extensions 111, 222 and 333 are members of a SEQUENTIAL hunt group, in that order, and calls made

to that hunt group, extensions are tried sequentially starting at extension 111.

²´

D-Link DVX-1000 User Manual

Section ² - Configuration

•

PARALLEL

- All hunt group members are tried simultaneously and as soon as any extension picks up the call,

the other extensions will stop ringing.

•

DISTRIBUTED

- The extensions in the hunt group are tried one by one sequentially starting from the next extension

after the one that picked up the last call, i.e. if extensions 111, 222 and 333 are members of a DISTRIBUTED

hunt group, and 111 is the extension that answered the last call, the next call made to that hunt group will result

in extensions being tried sequentially starting at extension 222.

Parking Calls and Retrieving Parked Calls

DVX-1000 allows users to park active calls and then retrieve them from any extension by using a token number.

Parking an active call

During an active call carry out the following steps to park the call.

1. Put the other end on hold.

2. Dial the feature code for call park.

3. A call park token number will be played, keep track of this call park token, you will need it to retrieve the parked

call.

4. Hang up.

Retrieving a parked call

A parked call can be retrieved by dialing the feature code for call retrieve followed by the token number of the parked

call. If the call retrieve is being done from the same phone that parked the call, then the call park token need not be

dialed.