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8
If you are using TCP/IPv6, click
Configure IPv6
near the bottom of the pre-
vious window.
9
Choose
Automatically
from the Configure IPv6 drop-down menu and click
OK
.
10
Close the System Properties application.
Touchstone TG862 Telephony Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
36
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37
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
Touchstone TG862 Telephony Gateway User’s Guide
Using the Telephony Gateway
This chapter describes the controls and features available on the Touchstone Tele-
phony Gateway, and covers basic troubleshooting procedures.
•
Setting up Your Computer to Use the Telephony Gateway
•
Indicator Lights for the TG862
•
Using the Reset Button
Setting up Your Computer to Use the Telephony
Gateway
Follow the instructions in the information packet supplied by your cable company.
Contact your cable company if you need help setting up your computer.
Page 38 / 52
Indicator Lights for the TG862
The Touchstone Telephony Gateway has nine LED indicator lights to assist in trou-
bleshooting.
Wiring Problems
If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this
indicates a problem with the telephone wiring — the red and green wires may be
shorted (touching), or there may be undesired voltage on the lines. If this pattern
persists for more than 10 seconds, disconnect the telephone lines from the Tele-
phony Gateway, then call a wiring technician for assistance.
Patterns: Normal Operation (LAN and Telephone)
The following table shows light patterns for the Ethernet and wireless LANs, and the
telephones, during normal operation.
Mode
Ethernet
WiFi
Tel 1 / Tel 2
AC Power
On
= Computer
Connected
Off = Computer
not connected
Flash
= Com-
puter Activity
On
= WiFi
Enabled
Off = WiFi
Disabled
Flash
=
Computer Activity
On
= On-hook
Flash
= Off-hook
Off = disabled
No AC Power
Off
Off
On
= On-hook
Flash
= Off-hook
Off = disabled
Firmware Upgrade
(normal operation)
(normal operation)
(normal operation)
Touchstone TG862 Telephony Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
38
TG862
Power
Ethernet
DS
Online
WiFi
Secure
Tel 1
US
Tel 2
Power
DS
US
Online
Ethernet
WiFi
Secure
Tel 1
Tel 2
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Patterns: Normal Operation (WAN)
The following table shows light patterns during normal operation.
Note 1
:
Your cable company may configure the Telephony Gateway to always
display the
DS
and
US
indicators in green regardless of the connection
speed or swap the meaning (speed indication) of yellow and green.
Mode
Power
DS
US
Online
AC Power
Good
On
Yellow
1
=
Connected to
the
Internet
(high speed)
Green
1
=
Connected to
the Internet
(ultra-high
speed)
Flash
= Not
connected to
the
Internet
Yellow
1
=
Connected to
the
Internet
(high speed)
Green
1
=
Connected to
the Internet
(ultra-high
speed)
Flash
= Not
connected to
the
Internet
On
=
Internet
available
Off =
Internet not
available
No AC
Power
Off
Off
Off
Off
Firmware
Upgrade
On
Flash
Flash
On
Touchstone TG862 Telephony Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
39
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Patterns: Startup Sequence
The following tables show the Telephony Gateway light patterns during each phase
of the startup sequence. There are two phases of startup; the Telephony phase and
the cable modem phase. Both are outlined below.
Telephony Start Up Sequence
Note
:
The
DS
and
US
indicators flash yellow during startup, and turn green if
the Telephony Gateway establishes an ultra-high speed connection. For
some cable companies these colors may be reversed.
Power,
DS, US,
Online
Telephone
Description
1
2
Off
Off
Off
No power to Modem
Flash
Flash
Flash
Power-on Self Test
“Cable Modem Start Up Sequence”
Begins
On
Flash
Off
Retrieving telephone network
information
On
Off
Flash
Retrieving telephone line infor-
mation
On
Flash
Flash
Activating telephone
service
Normal Operation Begins
Touchstone TG862 Telephony Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
40
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