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NVG589 Frontier

Arris NVG589 Frontier Router Manual PDF (Setup & Configuration Guide)

Given below is full router user manual of Arris NVG589 Frontier router model. You can also download this manual in PDF Format to read later on your computer.

Product user manuals come handy in case you want to know all functionalities of your device, troubleshooting, fist time configuration & setup and in many other situations.

Page 1 / 216

Motorola

NVG589 VDSL2 Gateway

Motorola

Embedded Software Version 9.1.0

Administrator’s Handbook

Page 2 / 216

Administrator’s Handbook

other product or service names are the property of their respective owners. No part of this publication may be reproduced in any form or by any means or used to make

any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola Mobility LLC Motorola reserves the right to revise this

publication and to make changes in content from time to time without obligation on the part of Motorola to provide notiﬁcation of such revision or change. Motorola pro-

vides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and ﬁtness for a particular pur-

pose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

other product or service names are the property of their respective owners. No part of this publication may be reproduced in any form or by any means or used to make

any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola Mobility LLC Motorola reserves the right to revise this

publication and to make changes in content from time to time without obligation on the part of Motorola to provide notiﬁcation of such revision or change. Motorola pro-

vides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and ﬁtness for a particular pur-

pose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, THE SYSTEM, DOCUMENTATION AND SERVICES ARE PROVIDED “AS IS”, AS AVAIL-

ABLE, WITHOUT WARRANTY OF ANY KIND. MOTOROLA MOBILITY LLC. DOES NOT WARRANT THAT THE SYSTEM WILL MEET CUSTOMER'S REQUIREMENTS, OR THAT

THEIR OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY ERRORS CAN OR WILL BE FIXED. MOTOROLA MOBILITY LLC. HEREBY DISCLAIMS ALL

OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE SYSTEM AND SERVICES INCLUDING, WITHOUT LIMITATION, ALL IMPLIED

WARRANTIES OF TITLE, NON-INFRINGEMENT, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE AND ALL WARRANTIES ARISING

FROM ANY COURSE OF DEALING OR PERFORMANCE OR USAGE OF TRADE.

EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, MOTOROLA MOBILITY LLC. SHALL NOT BE LIABLE CONCERNING THE SYSTEM OR SUB-

JECT MATTER OF THIS DOCUMENTATION, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTH-

ERWISE), FOR ANY (A) MATTER BEYOND ITS REASONABLE CONTROL, (B) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE, OR COST OF PROCURING

SUBSTITUTE TECHNOLOGY, GOODS OR SERVICES, (C) INDIRECT, PUNITIVE, INCIDENTAL, RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUD-

ING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUES, PROFITS OR GOODWILL, OR (D) DIRECT DAMAGES, IN THE AGGREGATE, IN EXCESS OF THE FEES PAID TO

IT HEREUNDER FOR THE SYSTEM OR SERVICE GIVING RISE TO SUCH DAMAGES DURING THE 12-MONTH PERIOD PRIOR TO THE DATE THE CAUSE OF ACTION AROSE,

EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THIS

AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN.

All Motorola Mobility LLC products are furnished under a license agreement included with the product. If you are unable to locate a copy of the license agreement,

please contact Motorola Mobility LLC

NOTE: THIS IS DRAFT DOCUMENTATION INTENDED FOR TESTING AND EVALUATIVE REVIEW. IT MAY CON-

TAIN ERRORS. IT SHOULD NOT BE CONSIDERED SUITABLE FOR USE IN A PRODUCTION ENVIRONMENT.

Motorola Mobility LLC

600 North U.S. Highway 45

Libertyville, Illinois 60048 USA

Telephone: +1 847 523 5000

Part Number

58XXXX-001-00r2 rev a

V9.1.0-sku 70

Table 1: Document Change Log

Draft version

Firmware version

Changes this draft

nbxvu9.1.0h2d2_1.1.bin

first draft

include ATT 6/16 feedback; add battery door instructions

nbxvu9.1.0h0d23_1.1.bin

add battery safety instructions; revved GUI per ERS-

NVG589_1.0_UI.doc rev 13

Page 3 / 216

Table of Contents

CHAPTER 1

Introduction

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About Motorola

Documentation

. . . . . . . . . . . . . . . . . . . . . . . . 7

Documentation Conventions

. . . . . . . . . . . . . . . . . . . . . . . . . . . 8

General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Internal Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Organization

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

A Word About Example Screens

. . . . . . . . . . . . . . . . . . . . . . . . 9

CHAPTER 2

Device Configuration

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Important Safety Instructions

. . . . . . . . . . . . . . . . . . . . . . . . . . 12

POWER SUPPLY INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

TELECOMMUNICATION INSTALLATION . . . . . . . . . . . . . . . . . . . . . . 12

COAX INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

PRODUCT VENTILATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Motorola

Gateway Status Indicator Lights

. . . . . . . . . . . . . . . 13

Battery Installation (optional)

. . . . . . . . . . . . . . . . . . . . . . . . . . 16

Battery Door Installation Instructions

. . . . . . . . . . . . . . . . . . . . 17

Battery Door Removal Instructions

. . . . . . . . . . . . . . . . . . . . . 18

Cradle Installation Instructions

. . . . . . . . . . . . . . . . . . . . . . . . . 19

Set up the Motorola Gateway

. . . . . . . . . . . . . . . . . . . . . . . . . 20

Accessing the Web Management Interface

. . . . . . . . . . . . . . . 23

Broadband Network Redirect Pages . . . . . . . . . . . . . . . . . . . . . . . . . . 25

IP Diagnostics Page Redirect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Offline Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Device Status page

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Device Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Tab Bar

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Help

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Links Bar

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Device List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

System Information

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Access Code

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Restart Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Broadband

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

IGMP Stats

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Home Network

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

HPNA Configure

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Wireless

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

MAC Filtering

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Page 4 / 216

Administrator’s Handbook

Wireless Scan

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Subnets & DHCP

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

HPNA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Voice

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Line Details

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Firewall

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Packet Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Working with Packet Filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

NAT/Gaming

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Custom Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

IP Passthrough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Firewall Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Diagnostics

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Logs

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Update

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Resets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Event Notifications

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

NAT Table

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

CHAPTER 3

Basic Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Status Indicator Lights

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

LED Function Summary Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Factory Reset Switch

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Log Event Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

CHAPTER 4

Command Line Interface

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Overview

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Starting and Ending a CLI Session

. . . . . . . . . . . . . . . . . . . . 107

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Ending a CLI Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Using the CLI Help Facility

. . . . . . . . . . . . . . . . . . . . . . . . . . 107

About SHELL Commands

. . . . . . . . . . . . . . . . . . . . . . . . . . . 108

SHELL Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

SHELL Command Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

SHELL Commands

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Common Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

WAN Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

About CONFIG Commands

. . . . . . . . . . . . . . . . . . . . . . . . . . .118

CONFIG Mode Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Navigating the CONFIG Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Entering Commands in CONFIG Mode. . . . . . . . . . . . . . . . . . . . . . . .118

Guidelines: CONFIG Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Displaying Current Gateway Settings . . . . . . . . . . . . . . . . . . . . . . . . .119

Step Mode: A CLI Configuration Technique. . . . . . . . . . . . . . . . . . . . .119

Validating Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

CONFIG Commands

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Connection commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Page 5 / 216

Table of Contents

Filterset commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Queue commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

IP Gateway commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

IPv6 Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

IP DNS commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

IP IGMP commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

NTP commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Application Layer Gateway (ALG) commands . . . . . . . . . . . . . . . . . . 142

Dynamic DNS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Link commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Management commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Remote access commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Physical interfaces commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

PPPoE relay commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

NAT Pinhole commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Security Stateful Packet Inspection (SPI) commands . . . . . . . . . . . . 157

VoIP commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

System commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Debug Commands

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Disclaimer & Warning Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

CHAPTER 5

Technical Specifications and Safety Information

. . . 173

Description

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Software and protocols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Agency approvals

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Manufacturer’s Declaration of Conformance

. . . . . . . . . . . . . 175

Important Safety Instructions

. . . . . . . . . . . . . . . . . . . . . . . . . 177

47 CFR Part 68 Information

. . . . . . . . . . . . . . . . . . . . . . . . . . 178

FCC Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

FCC Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Electrical Safety Advisory

. . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Caring for the Environment by Recycling

. . . . . . . . . . . . . . . 180

Beskyttelse af miljøet med genbrug . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Umweltschutz durch Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Cuidar el medio ambiente mediante el reciclaje . . . . . . . . . . . . . . . . 180

Recyclage pour le respect de l'environnement . . . . . . . . . . . . . . . . . 180

Milieubewust recycleren. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Dba∏oÊç o Êrodowisko - recykling . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Cuidando do meio ambiente através da reciclagem . . . . . . . . . . . . . 181

Var rädd om miljön genom återvinning. . . . . . . . . . . . . . . . . . . . . . . . 181

. . . . . . . . . . . . . . . . . . . . . . . . . 183

Appendix A

Motorola

Gateway Captive Portal Implementation 203

Overview

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Captive Portal RPC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

X_00D09E_GetCaptivePortalParams RPC: . . . . . . . . . . . . . . . . . . . 204

Arris NVG589 Frontier Router Manual PDF (Setup & Configuration Guide)

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