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Administrator’s Handbook
26
IP Diagnostics Page Redirect
In the event that your connection to the Internet fails, the
Broadband LED
will flash
RED
and you are redirected
to the
IP Diagnostics
page.
Follow the on-screen troubleshooting suggestions.
For additional troubleshooting information, see
Diagnostics
” on page
80
and
Basic
T
roubleshooting
” on page
89
.
When your connection is restored or the problem is resolved, the
Broadband LED
will turn
GREEN
.
Note:
For AT&T this function is enabled by default. See the CLI command
set management lan-redirect
enable [ of
f | on ]
” on page
149
.
Offline Troubleshooting
If the WAN is down, the following will be displayed at the top of the page.
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27
Device Status page
After you have performed the basic Easy Login configuration, any time you log in to your Motorola
®
Gateway you
will access the Motorola
®
Gateway Home Page.
You access the Home Page by typing
in your Web browser’s location box.
Device Access Code
You may be required to provide your Device Access Code in order to access the web management configuration
pages. The
Device Access Code
is unique to your device. It is printed on a label on the side of the Gateway.
Enter your
Device Access Code
and click the
Continue
button.
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Administrator’s Handbook
28
The Device Status Page appears.
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29
The Device Status displays the following information in the center section:
Some fields may or may not display, depending on your particular setup.
The
Diagnostics
button will connect you to the
Troubleshoot
page. See
Diagnostics
” on page
80
.
The right-hand frame displays some links to commonly performed
tasks for easy access.
Go to AT&T online support for troubleshooting and repair
»
This link will connect you to the
IP Diagnostics
page with help for troubleshooting and the AT&T Help Desk
information. See
IP
Diagnostics Page Redirect
” on page
26
.
Modify your Wireless security or settings
»
This link will connect you to the
Wireless
page. See
Wireless
” on page
46
.
Restart your device
»
This link will connect you to the
Restart Device
page. See
Restart Device
” on page
36
.
Field
Description
Broadband
Broadband Connection
‘Waiting for DSL’ is displayed while the Gateway is training. This
should change to ‘Up’ within two minutes.
‘Up’ is displayed when the ADSL line is synched and the session is
established.
‘Down’ indicates inability to establish a connection; possible line fail-
ure.
Battery
Status
Normal
or
Low Battery
or
Charging
or
Warning - No battery or bat-
tery has no charge
or
Warning: Battery backup mechanism has a
fault.
Wireless
Status
Your wireless signal may be ‘
On
’ or ‘
Off
’.
Network ID (SSID)
This is the name or ID that is displayed to a client scan. The default
SSID for the Gateway is
attxxx
where
xxx
is the last 3 digits of the
serial number located on the side of the Gateway.
Authentication Type
The type of wireless encryption security in use. May be
Disabled
,
WPA
or
WEP
,
Default Key
or
Manual
.
Network Key
Wireless network encryption key in use.
Coax to STB
Status
Off
or
On
.
Voice
Line 1
Indication of VoIP or other phone connection.
Line 2
Indication of VoIP or other phone connection.
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Administrator’s Handbook
30
Find a computer on your home network
»
This link will connect you to the
Device List
page. See
Device List
” on page
32
.
Adjust firewall settings for gaming and applications
»
This link will connect you to the
NAT/Gaming
page. See
NA
T/Gaming
” on page
69
.

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