Touchstone®
TG862 Telephony Gateway
User’s Guide
Copyright © 2012 ARRIS. All rights reserved.
The information in this document is subject to change with-
out notice. The statements, configurations, technical data,
and recommendations in this document are believed to be
accurate and reliable, but are presented without express
or implied warranty. Users must take full responsibility for
their applications of any products specified in this docu-
ment. The information in this document is proprietary to
ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or
registered trademarks of ARRIS Group. All other trade-
marks and registered trademarks are the property of their
respective holders.
Protected under one or more of the following U.S. patents:
7,031,435; 7,100,011. Other patents pending.
ARSVD01434
Release
8
Standard 1.4
March 2012
Touchstone® TG862 Telephony Gateway User’s Guide
Export Regulations
Safety Requirements
FCC Part 15
RF Exposure
Industry Canada Compliance
For Mexico
European Compliance
Energy Consumption (TG862S Models only)
Getting Started
About Your New Telephony Gateway
What’s in the Box?
What’s on the CD?
Items You Need
Getting Service
System Requirements
Recommended Hardware
Windows
MacOS
Linux/other Unix
About this Manual
What About Security?
Ethernet or Wireless?
Wireless
Both
Installing and Connecting Your Telephony Gateway
TG862 Front Panel
TG862 Rear Panel
Selecting an Installation Location
Factors Affecting Wireless Range
Mounting the Telephony Gateway
Tools and Materials
Location
Instructions
Wall-mounting instructions
Desktop mounting instructions
Connecting the Telephony Gateway
Configuring Your Wireless Connection
Accessing the Configuration Interface
Setting Parental Controls
Configuring Your Ethernet Connection
Requirements
How to use this chapter
TCP/IP Configuration for Windows XP
TCP/IP Configuration for Windows 7
TCP/IP Configuration for MacOS X
Using the Telephony Gateway
Setting up Your Computer to Use the Telephony Gateway
Indicator Lights for the TG862
Wiring Problems
Patterns: Normal Operation (LAN and Telephone)
Patterns: Normal Operation (WAN)
Patterns: Startup Sequence
Telephony Start Up Sequence
Cable Modem Start Up Sequence
Using the Reset Button
Resetting the Router to Factory Defaults
Troubleshooting
Glossary
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