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any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Gateway and TV to the splitter.
Note
: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
•
Wall-mount hardware (optional)
: if you want to wall-mount your Tele-
phony Gateway, you need to obtain two drywall anchors or wood screws.
See the Wall-Mount Template and Instructions for more details.
•
Information packet
: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.
Getting Service
Before trying to use your new Telephony Gateway, contact your local cable company
to establish an Internet account and telephone service. When you call, have the
following information ready:
•
the Telephony Gateway serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Telephony Gateway)
•
the model number of the Telephony Gateway
If the Telephony Gateway was provided by your cable company, they already have
the required information.
In addition, you should ask your cable company the following questions:
•
Do you have any special system requirements or files that I need to down-
load after I am connected?
•
When can I start using my Telephony Gateway?
•
Do I need a user ID or password to access the Internet or my e-mail?
•
Will my phone number(s) change?
•
What new calling features will I have and how do I use them?
Touchstone TG862 Telephony Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
11
Page 12 / 52
12
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
Touchstone TG862 Telephony Gateway User’s Guide
System Requirements
The Touchstone Telephony Gateway operates with most computers. The following
describes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Telephony Gateway, you need DOCSIS high-speed Internet service from
your cable company. Telephone service requires that the cable company has Pack-
etCable support.
Recommended Hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the TG862, but may not be able to make maximum
use of TG862 throughput.
•
CPU: P4, 3GHz or faster
•
RAM: 1GB or greater
•
Hard drive: 7200 RPM or faster
•
Ethernet: Gig-E (1000BaseT)
Windows
Windows XP, Windows Vista, or Windows 7. A supported Ethernet or wireless LAN
connection must be available.
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported
Ethernet or wireless LAN connection must be available.
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported
Ethernet or wireless LAN connection must be available.
Page 13 / 52
About this Manual
This manual covers all of the different TG862 models. Your model may not have all
of the capabilities outlined in this manual.
To determine which model you have,
check the model number.
The model number is on the label affixed to the Telephony
Gateway.
See the illustration at the left.
What About Security?
Having a high-speed, always-on connection to the Internet requires a certain
amount of responsibility to other Internet users—including the need to maintain a
reasonably secure system. While no system is 100% secure, you can use the fol-
lowing tips to enhance your system’s security:
•
Keep your operating system updated with the latest security patches. Run
the system update utility at least weekly.
•
Keep your email program updated with the latest security patches. In addi-
tion, avoid opening email containing attachments, or opening files sent
through chat rooms, whenever possible.
•
Install a virus checker and keep it updated.
•
Avoid providing web or file-sharing services over your Telephony Gateway.
Besides certain vulnerability problems, most cable companies prohibit run-
ning servers on consumer-level accounts and may suspend your account for
violating your terms of service.
•
Use the cable company’s mail servers for sending email.
•
Avoid using
proxy
software unless you are certain that it is not open for
abuse by other Internet users (some are shipped open by
default). Crimi-
nals can take advantage of open proxies to hide their identity when break-
ing into other computers or sending spam. If you have an open proxy, your
cable company may suspend your account to protect the rest of the net-
work.
•
The TG862 ships with wireless LAN security set by default (for the same rea-
sons that you should run only secured proxies). See the security label on
your product (shown on image at the left) for the factory security settings.
If you need to modify the default wireless security settings, see
Configuring
Your Wireless Connection
.
Touchstone TG862 Telephony Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
13
DANGER
®
°
°
Model Number
Reset
USB
Telephone
Ethernet
10/100/1000
Cable
1/2
2
2
1
4
3
Security
Label
Page 14 / 52
Ethernet Cable
14
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
Touchstone TG862 Telephony Gateway User’s Guide
Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Tele-
phony Gateway. The following will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local
Area Network (LAN). You can use the Ethernet connection if your computer has
built-in Ethernet hardware.
Note
:
To connect more than four computers to the TG862 through the Ether-
net ports, you need an Ethernet hub (available at computer retailers).
The Telephony Gateway package comes with one 6-foot (1.9m) Ethernet cable (the
connectors look like wide telephone connectors); you can purchase more cables if
necessary at a computer retailer. If you are connecting the Telephony Gateway di-
rectly to a computer, or to an Ethernet hub with a cross-over switch, ask for Cate-
gory 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet
(Gig-E), not regular CAT5 cable.
Wireless
Wireless access lets you connect additional (wireless-capable) devices to Telephony
Gateway. The 802.11 wireless LAN standard allows one or more computers to ac-
cess the TG862 using a wireless (radio) signal. These connections are in addition to
the connections supported via Ethernet.
Note
:
You can use the wireless connection if your computer has a built-in or af-
termarket wireless card. To learn more about which wireless hardware
works best with your computer, see your computer dealer.
Both
If you have two or more computers, you can use Ethernet for up to four devices and
wireless for the others.
To connect five or more computers to the Ethernet ports,
you will need an Ethernet hub (available at computer retailers.)
Page 15 / 52
Installing and Connecting Your
Telephony Gateway
Before you start, make sure that:
•
You have contacted your cable company and verified that they provide data
and telephone service using standard DOCSIS technology.
•
You have all the
items you need
.
•
Cable, phone, and power outlets are available near the computer. If a cable
outlet is not conveniently located, your cable company can install a new one.
If you have ordered service, your cable company should configure the Telephony
Gateway automatically. You need only follow the instructions in this section to in-
stall and connect the Telephony Gateway.
CAUTION
Risk of equipment damage
Only qualified installation technicians should connect the Telephony
Gateway to house wiring. Incumbent telephone service must be physi-
cally disconnected at the outside interface box before making any
connections.
Touchstone TG862 Telephony Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
15

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