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SURFboard SBG7580-AC Wireless Gateway User Guide

Copyright 2016, ARRIS Enterprises, LLC. All rights reserved

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11

Chapter 2

Getting Started

Introduction

Welcome to the next generation of ultra high-speed wireless gateways. The ARRIS

SURFboard® SBG7580-AC is a combination DOCSIS 3.0® cable modem and four-port Ethernet

router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access on

your home or small business network. Using the connection capabilities of the gateway, you

can connect your computer and other network-enabled devices via the four Ethernet ports or

the 2.4 GHz and 5 GHz Wireless connections. The SBG7580-AC connects to the existing coaxial

cable connection in your home. The SBG7580-AC also includes a Wi-Fi® Pairing (WPS) button

option for quick and easy connections for your WPS-enabled wireless devices.

This guide provides instructions for installing and configuring your SBG7580-AC, setting up

secure wireless network connections, and managing your gateway and network

configurations.

In The Box

Before installing the SBG7580-AC, check that the following items are also included in the box.

If any items are missing, please call ARRIS Technical Support at

1-877-466-8646

for assistance.

Table 1.

SBG7580-AC Package Contents

Item

Description

SBG7580-AC

Wireless Gateway

High-speed DOCSIS 3.0 cable modem,

wireless access point, and four-port Ethernet

router

Power Cord

Power cord for an electrical wall outlet

connection

Ethernet Cable

Standard Category 5e (CAT5e) or higher

network cable

Chapter 2

:

Getting Started

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SURFboard SBG7580-AC Wireless Gateway User Guide

Copyright 2016, ARRIS Enterprises, LLC. All rights reserved

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12

Item

Description

Software License &

Regulatory Card

Contains safety and regulatory information,

software license, and warranty for the

gateway.

Support Information

Card

Provides contact information for obtaining

technical support assistance with any issues

you may have with your SURFboard device.

SBG7580-AC Quick

Start Guide

Provides basic information for installing the

gateway and setting up a secure wireless

connection on your home network.

Additional Items Needed (Not Included)

The following items are not included in the box and must be purchased separately, if required:



Coaxial (coax) cable, if one is not already connected to a cable wall outlet



RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)



Ethernet cable for each additional Ethernet-enabled device

System Requirements



High-speed Internet access account



Web browser access

–

Internet Explorer, Google Chrome, Firefox, or Safari



Compatible operating systems:



Windows®10



Windows 8



Windows 7 Service Pack 1 (SP1)

Note

: Although older versions of Microsoft Windows operating systems are no longer

specifically supported, they should still function with this model

.



Mac® 10.4 or higher



UNIX®



Linux®

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:

Getting Started

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SURFboard SBG7580-AC Wireless Gateway User Guide

Copyright 2016, ARRIS Enterprises, LLC. All rights reserved

.

13

Contact Information

For technical support and additional ARRIS product information:



Visit the ARRIS Support website:

www.arris.com/consumers

(

)



Call ARRIS Technical Support:

1-877-466-8646

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SURFboard SBG7580-AC Wireless Gateway User Guide

Copyright 2016, ARRIS Enterprises, LLC. All rights reserved

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14

Chapter 3

Product Overview

Front Panel

Figure 1:

SBG7580-AC Front View

Table 2.

SBG7580-AC Front Panel LED Icons

LED Icon

Blinking

On (Solid)

Not applicable

–

icon does not blink.

Power is properly connected.

Scanning for upstream (send) and

downstream (receive) channel

connections.

Upstream (Send) and Downstream

(Receive) channels are connected.

Scanning for an Internet connection.

Gateway is connected to the network

.

Chapter 3

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Product Overview

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SURFboard SBG7580-AC Wireless Gateway User Guide

Copyright 2016, ARRIS Enterprises, LLC. All rights reserved

.

15

LED Icon

Blinking

On (Solid)

Wi-Fi enabled with encrypted or

unencrypted wireless data activity.

Any of the following applies:

2.4 GHz wireless connection is made

between the SBG7580-AC and another

Wi-Fi enabled wireless device on your

home network; for example, Wi-Fi

telephone, tablet, or laptop.

The WPS Pairing process between the

SBG7580-AC and WPS-enabled

wireless device was successful.

The WPS Pairing process either failed

or did not complete after two minutes.

Wi-Fi enabled with encrypted or

unencrypted wireless data activity.

Any of the following applies:

5 GHz wireless connection is made

between the SBG7580-AC and another

Wi-Fi enabled wireless device on your

home network; for example, Wi-Fi

telephone, tablet, or laptop.

The WPS Pairing process between the

SBG7580-AC and WPS-enabled

wireless device was successful.

The WPS Pairing process either failed

or did not complete after two minutes.

WPS Pairing process is underway

between the SBG7580-AC and a

WPS-enabled wireless device.

WPS-enabled wireless device is

connected.

Not applicable

–

no LED on port.

Not applicable

–

no LED on port.

Wi-Fi Protected Set

up™ (WPS)

Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick and easy

solution for setting up a secure wireless network connection for any WPS-enabled wireless

device; such as a computer, tablet, gaming device, or printer. WPS automatically configures

your wireless network connections and sets up wireless security. See

Connect Your

WPS-Enabled Wireless Device

(page

27

) for more information.