Installing the Gateway

SURFboard® SBG6900-AC Wireless Cable Modem & Router

•

User Guide

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Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

1.

Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional).

2.

Connect the other end of the coaxial cable to the Cable connector on the SBG6900-AC.

Use your hand to tighten the connectors to avoid damaging them.

3.

Connect the Ethernet cable (included) to an available Ethernet port on the SBG6900-AC.

4.

Connect the other end of the Ethernet cable to the Ethernet port on your computer.

Optional: Repeat steps 3 and 4 for each additional computer or other Ethernet-enabled

device (up to four) that you want to install as a wired connection on your home network.

5.

Connect the power cord (included) to the Power port on the rear of the SBG6900-AC.

6.

Plug the other end of the power cord into an electrical wall outlet.

This automatically powers ON your SBG6900-AC.

Establish and Verify Network Connectivity

Although your computer may already be configured to automatically access the Internet, you

should still perform the following connectivity test to check that your gateway and computer

were connected properly:

1.

Power ON the computer connected to the SBG6900-AC, if it is turned off, and then log on.

2.

Contact your service provider to activate (provision) the SBG6900-AC. You may have to

provide the HFC MAC ID listed on the

Gateway Label

.

Your service provider may allow for automatic activation which will automatically launch a

special website when you open a web browser.

3.

After the SBG6900-AC is activated, open a web browser (such as Internet Explorer, Google

Chrome, Firefox, or Safari) on your computer.

If the special website did not open, continue with step 4. If it opened, proceed to step 5.

4.

Type a valid URL (such as

www.surfboard.com

) in the address bar and then press

Enter

.

The ARRIS SURFboard website should open. If it did not open, do one of the following:

ο

See

Troubleshooting Solutions

for more information.

ο

Contact your service provider for assistance.

:

attempt to change the network options on your computer to access the Internet.

5.

Check that the Power, Receive, Send, and Online front panel LEDs on the SBG6900-AC light

up in sequential order. See

Front Panel

for additional LED status information.

ο

If all four LEDs did not light up solid and you also do not have an Internet connection,

you may have to contact your service provider to reactivate the SBG6900-AC or check

for signal issues.

ο

If you still cannot connect to the Internet, your SBG6900-AC may be defective. Please

contact your service provider for assistance.

6.

After the SBG6900-AC is activated, open a web browser (for example, Internet Explorer,

Google Chrome, Firefox, or Safari) on the computer connected to the SBG6900-AC.

Setting Up a Wireless Network Connection

SURFboard® SBG6900-AC Wireless Cable Modem & Router

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User Guide

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Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

Setting Up a Wireless Network

Connection

ARRIS recommends that you first verify that your computer can connect to the Internet using an

Ethernet connection before configuring your wireless network.

You must already have access to a high-speed Internet service in your home before you can set

up a wireless network connection or connect wireless devices to the SBG6900-AC. Also, make

sure the SBG6900-AC and your computer are connected through an Ethernet connection.

Choose one of the following options to set up your wireless network connection:

•

Launch the SBG6900-AC Quick Start Wizard

•

Set Up a Wireless Network Using Your Computer

•

Use the SBG6900-AC WPS Pairing Button

After setting up your wireless network connection, check that the connection was set up

properly. See

Test Your Wireless Network Connection

for more information.

Launch the SBG6900-AC Quick Start Wizard

The SBG6900-ACQuick Start Wizard is a six-step application to help you quickly configure the

default wireless network settings on your SBG6900-AC. It configures your wireless network

name (SSID), Wi-Fi Security key (network password), and Wi-Fi Security code.

IMPORTANT NOTE

: The quick start wizard uses the default settings already configured

for your SBG6900-AC to help you quickly set up your wireless home network. However,

the wizard will only let you change the wireless network name (SSID) and Wi-Fi Security

key (network password). After completing the wizard and getting your SBG6900-AC

connected to the Internet, you will be able to make additional network configuration

changes to further customize your wireless home network and connect your wireless

devices. See

for more information.

1.

Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the

computer connected to the SBG6900-AC.

2.

Type the default LAN IP address,

in the Address bar and then

press

Enter

. The gateway Login screen displays (see Figure 5).

3.

Type the default user name and password shown below. Both entries are case-sensitive.

Username: admin

Password: password

4

Setting Up a Wireless Network Connection

SURFboard® SBG6900-AC Wireless Cable Modem & Router

•

User Guide

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Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

Figure 5 – Gateway Login Screen

: The Device Status button provides a quick view of the current SBG6900-AC configuration

settings and network connection status without having to login to the SBG6900-AC Web Manager

(see

for more information).

4.

Click

Login

to open the SBG6900-AC Web Manager. The Launch Quick Start Wizard screen

displays.

: If the default user name and password are not working, your service provider may have to

set up alternate login credentials. Please contact your service provider or call

for assistance.

Figure 6 – SBG6900-AC Quick Start Wizard Opening Screen

5.

Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays.

Setting Up a Wireless Network Connection

SURFboard® SBG6900-AC Wireless Cable Modem & Router

•

User Guide

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Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

Figure 7 – SBG6900-AC Quick Start Wizard Welcome Screen

6.

Click

Next

to open the Wi-Fi Network Name & Passphrase screen.

Figure 8 – SBG6900-AC Quick Start Wizard-Step 2 of 7 Screen

7.

Do one of the following to set up your wireless network name in the Network Name (SSID)

field:

•

Keep the default network name or SSID (listed on the SBG6900-AC Gateway label).

•

Enter a name of your choice for your wireless network. Your new network name must

contain from one to 32 alphanumeric characters.

: You have the option to customize your wireless network name (SSID) after connecting to

your wireless network for the first time. However, you must use the default SSID listed on the

gateway label when installing the SBG6900-AC for the first time. See

for more information.

Setting Up a Wireless Network Connection

SURFboard® SBG6900-AC Wireless Cable Modem & Router

•

User Guide

13

365-095-27293 x.1

Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

8.

Do one of the following to set up your wireless network password in the Passphrase / Wi-Fi

Security Key field:

•

Keep the default passphrase or Wi-Fi Security key (listed on the SBG6900-AC Gateway

label).

•

Enter a new password of your choice for your wireless network password.

The passphrase or Wi-Fi Security key is the sign-on access code for your wireless network.

The access code must contain from eight to 64 characters consisting of any combination of

letters, numbers, and symbols. It should be as unique as possible to protect your wireless

network and deter hackers or unauthorized access to your wireless network.

: ARRIS recommends that you change the default Wi-Fi Security Key to a more secure wireless

password to protect your wireless network from unauthorized access. See

for more information.

9.

Click

Next

to open the 2.4GHz & 5GHz Networks screen.

Figure 9 – SBG6900-AC Quick Start Wizard-Step 3 of 7 Screen

This screen displays the two Wi-Fi frequency bands (2.4 GHz and 5 GHz) available on the

SBG6900-AC. The wizard will configure the default 2.4 GHz frequency band. See

Change the

Wireless Channel

to change the Wi-Fi frequency range.

: The 2.4 GHz frequency range is recommended for backward compatibility purposes because

older wireless devices cannot connect to 5 GHz frequencies.

10.

Click

Next

to open the Wi-Fi Security Configuration screen.