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Page 16 / 80 Scroll up to view Page 11 - 15
Product Overview
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
4
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
LED Icon
Flashing
On
Scanning for an upstream (send)
channel connection
Green
: Non-bonded upstream channel
is connected.
Blue*
: High-speed Internet connection
with bonded upstream channels.
Scanning for an Internet connection.
Green
: Startup process is completed
and the SBG6900-AC is connected to
your home network
Green
: Wi-Fi enabled with encrypted
wireless data activity.
Amber
: WPS Pairing process is
underway between the SBG6900-AC
and a WPS-enabled wireless device.
Green
: Any of the following applies:
•
2.4 GHz
wireless connection is made
between the SBG6900-AC and
another
Wi-Fi enabled wireless device on your
home network; such as a Wi-Fi
telephone, printer, tablet, laptop, etc.
•
The WPS Pairing process between the
SBG6900-AC and WPS-enabled
wireless device was successful.
•
The WPS Pairing process either failed
or did not complete after two
minutes.
Amber
: Flashes during the wireless
pairing process and lights up SOLID
green
after five seconds or less.
Green
: Wi-Fi enabled with encrypted
wireless data activity.
Amber
: Wi-Fi enabled with
unencrypted wireless data activity.
Green
: Any of the following applies:
•
5 GHz
wireless connection is made
between the SBG6900-AC and
another
Wi-Fi enabled device on your home
network; such as a Wi-Fi telephone,
printer, tablet, laptop, etc.
•
The WPS Pairing process between the
SBG6900-AC and WPS-enabled
wireless device was successful.
•
The WPS Pairing process either failed
or did not complete after two
minutes.
Amber
: Flashes during the wireless
pairing process and lights up SOLID
green
after five seconds or less.
Page 17 / 80
Product Overview
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
5
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
LED Icon
Flashing
On
Front & Rear
Green
: Data activity in progress.
Green
: USB connection is made
between the SBG6900-AC and a
computer or other USB device.
USB Port
USB 2.0 port connection to your computer or other USB device
Note
:
*
indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all
locations. Check with your service provider for availability in your area.
Wi-Fi Protected Setup (WPS)
Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick solution for
setting up a secure wireless network connection for any WPS-enabled wireless device, such as a
computer, tablet, gaming device, or network printer. WPS automatically configures your wireless
network connections and sets up wireless security. See
Use the SBG6900-AC WPS Pairing
Button
for more information.
Rear Panel
Figure 2 – SBG6900-AC Rear View
Reset
USB
Ethernet
Coaxial Cable
Power
Page 18 / 80
Product Overview
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
6
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Table 3: SBG6900-AC Rear Panel Ports & Connectors
Port
Description
Reset Button
Recessed button used to reboot the gateway or reset the gateway
factory settings.
•
To reboot (or restart) the gateway, press the indented
Reset
button once using the end of a paper clip or other small object
with a narrow tip, and then release.
•
To reset the gateway configuration back to the factory default
settings, press and hold the recessed Reset button for 15
seconds using the end of a paper clip or other small object with a
narrow tip, and then release.
See
Reset Your Gateway Settings
for
more information on an alternative method to reset the gateway
settings using the SBG6900-AC Web Manager.
WARNING!
Resetting the SBG6900-AC to factory defaults will also
delete any custom gateway configurations, including your user
passwords and other security settings. You should back up the
gateway configuration files before resetting the gateway. See
Back
Up Your Gateway Configuration
for more information.
USB 2.0 port connection to your computer or other USB device
Four one-gigabit Ethernet ports for RJ-45 cable connections
•
Green
LED is ON - Indicates a data transfer rate of one gigabit
per second
•
Amber
LED is ON - Indicates a data transfer rate of less than
one gigabit per second
Coaxial cable connector
100 - 240VAC Power connector
WARNING!
To avoid any damage to your SBG6900-AC, only use
the power cord provided in the box.
Page 19 / 80
Product Overview
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
7
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Gateway Label
Figure 3 – SBG6900-AC Gateway Label
The gateway label is located on the bottom of the SURFboard SBG6900-AC. It contains specific
gateway ID information that you may need when contacting your service provider or ARRIS
Technical Support.
To receive Internet service, you will have to contact your service provider for assistance. You may
need to provide the following information listed on the gateway label:
•
Gateway model name (SBG6900-AC)
•
Gateway MAC address (HFC MAC ID)
•
Gateway serial number (S/N)
Page 20 / 80
Installing the Gateway
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
8
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Installing the Gateway
This product is for indoor use only. Do not route the Ethernet cable(s)
outside of the building. Exposure of the cables to lightning could create a
safety hazard and damage the product.
Pre-Installation Considerations
Before installing the SBG6900-AC:
•
Check with your service provider to ensure broadband cable service is available in your area.
To set up a wireless network, you will need a high-speed Internet connection provided by an
Internet service provider.
Note
: When contacting your service provider, you may have to provide the gateway information
listed on the gateway label located on the bottom of your SBG6900-AC (see
Gateway Label
).
•
Choose a location in your home where your computer and gateway are preferably near
existing cable and electrical wall outlets.
Connect the Gateway to Your Computer
Note:
The following installation procedure covers the wired Ethernet connection process so that you
can confirm that the SBG6900-AC was properly installed and can connect to the Internet.
Figure 4 - SBG6900-AC Connection Diagram
3

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