Product Overview

SURFboard® SBG6900-AC Wireless Cable Modem & Router

•

User Guide

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LED Icon

Flashing

On

Scanning for an upstream (send)

channel connection

Green

: Non-bonded upstream channel

is connected.

Blue*

: High-speed Internet connection

with bonded upstream channels.

Scanning for an Internet connection.

Green

: Startup process is completed

and the SBG6900-AC is connected to

your home network

Green

: Wi-Fi enabled with encrypted

wireless data activity.

Amber

: WPS Pairing process is

underway between the SBG6900-AC

and a WPS-enabled wireless device.

Green

: Any of the following applies:

•

2.4 GHz

wireless connection is made

between the SBG6900-AC and

another

Wi-Fi enabled wireless device on your

home network; such as a Wi-Fi

telephone, printer, tablet, laptop, etc.

•

The WPS Pairing process between the

SBG6900-AC and WPS-enabled

wireless device was successful.

•

The WPS Pairing process either failed

or did not complete after two

minutes.

Amber

: Flashes during the wireless

pairing process and lights up SOLID

green

after five seconds or less.

Green

: Wi-Fi enabled with encrypted

wireless data activity.

Amber

: Wi-Fi enabled with

unencrypted wireless data activity.

Green

: Any of the following applies:

•

5 GHz

wireless connection is made

between the SBG6900-AC and

another

Wi-Fi enabled device on your home

network; such as a Wi-Fi telephone,

printer, tablet, laptop, etc.

•

The WPS Pairing process between the

SBG6900-AC and WPS-enabled

wireless device was successful.

•

The WPS Pairing process either failed

or did not complete after two

minutes.

Amber

: Flashes during the wireless

pairing process and lights up SOLID

green

after five seconds or less.

Product Overview

SURFboard® SBG6900-AC Wireless Cable Modem & Router

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User Guide

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LED Icon

Flashing

On

Front & Rear

Green

: Data activity in progress.

Green

: USB connection is made

between the SBG6900-AC and a

computer or other USB device.

USB Port

USB 2.0 port connection to your computer or other USB device

:

indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all

locations. Check with your service provider for availability in your area.

Wi-Fi Protected Setup (WPS)

Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick solution for

setting up a secure wireless network connection for any WPS-enabled wireless device, such as a

computer, tablet, gaming device, or network printer. WPS automatically configures your wireless

network connections and sets up wireless security. See

Use the SBG6900-AC WPS Pairing

Button

for more information.

Rear Panel

Figure 2 – SBG6900-AC Rear View

Reset

USB

Ethernet

Coaxial Cable

Power

Product Overview

SURFboard® SBG6900-AC Wireless Cable Modem & Router

•

User Guide

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Table 3: SBG6900-AC Rear Panel Ports & Connectors

Port

Description

Reset Button

Recessed button used to reboot the gateway or reset the gateway

factory settings.

•

To reboot (or restart) the gateway, press the indented

Reset

button once using the end of a paper clip or other small object

with a narrow tip, and then release.

•

To reset the gateway configuration back to the factory default

settings, press and hold the recessed Reset button for 15

seconds using the end of a paper clip or other small object with a

narrow tip, and then release.

See

Reset Your Gateway Settings

for

more information on an alternative method to reset the gateway

settings using the SBG6900-AC Web Manager.

WARNING!

Resetting the SBG6900-AC to factory defaults will also

delete any custom gateway configurations, including your user

passwords and other security settings. You should back up the

gateway configuration files before resetting the gateway. See

Back

Up Your Gateway Configuration

for more information.

USB 2.0 port connection to your computer or other USB device

Four one-gigabit Ethernet ports for RJ-45 cable connections

•

Green

LED is ON - Indicates a data transfer rate of one gigabit

per second

•

Amber

LED is ON - Indicates a data transfer rate of less than

one gigabit per second

Coaxial cable connector

100 - 240VAC Power connector

WARNING!

To avoid any damage to your SBG6900-AC, only use

the power cord provided in the box.

Product Overview

SURFboard® SBG6900-AC Wireless Cable Modem & Router

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User Guide

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Gateway Label

Figure 3 – SBG6900-AC Gateway Label

The gateway label is located on the bottom of the SURFboard SBG6900-AC. It contains specific

gateway ID information that you may need when contacting your service provider or ARRIS

Technical Support.

To receive Internet service, you will have to contact your service provider for assistance. You may

need to provide the following information listed on the gateway label:

•

Gateway model name (SBG6900-AC)

•

Gateway MAC address (HFC MAC ID)

•

Gateway serial number (S/N)

Installing the Gateway

SURFboard® SBG6900-AC Wireless Cable Modem & Router

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User Guide

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Installing the Gateway

This product is for indoor use only. Do not route the Ethernet cable(s)

outside of the building. Exposure of the cables to lightning could create a

safety hazard and damage the product.

Pre-Installation Considerations

Before installing the SBG6900-AC:

•

Check with your service provider to ensure broadband cable service is available in your area.

To set up a wireless network, you will need a high-speed Internet connection provided by an

Internet service provider.

: When contacting your service provider, you may have to provide the gateway information

listed on the gateway label located on the bottom of your SBG6900-AC (see

).

•

Choose a location in your home where your computer and gateway are preferably near

existing cable and electrical wall outlets.

Connect the Gateway to Your Computer

The following installation procedure covers the wired Ethernet connection process so that you

can confirm that the SBG6900-AC was properly installed and can connect to the Internet.

Figure 4 - SBG6900-AC Connection Diagram

3