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Safety and Regulatory Information
SURFboard® SBG6900-AC Wireless Cable Modem & Router
User Guide
ix
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600-5650
MHz.
AVERTISSEMENT: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les
mêmes canaux, les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une
utilisation à l'intérieur.
Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de
fréquences 5250-5350
MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages
susceptibles de nuire aux appareils exempts de licence–réseau local (LAN-EL).
DÉCLARATION DE IC SUR L'EXPOSITION AUX RAYONNEMENTS
NOTE IMPORTANTE: cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour
un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au
moins 20 cm entre la source de rayonnement et votre corps.
WIRELESS LAN INFORMATION
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal
Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any
other wireless DSSS and OFDMA products that comply with:
The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by
the Institute of Electrical Electronics Engineers
The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).
Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or
responsible representatives of the organization. For example, using wireless equipment in any environment where
the risk of interference to other devices or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or
environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of
the devices included with this product, or the substitution or attachment of connecting cables and equipment other
than specified by the manufacturer. Correction of the interference caused by such unauthorized modification,
substitution, or attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government
regulations that may arise from failing to comply with these guidelines.
Note:
The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.
Page 12 / 80
Safety and Regulatory Information
SURFboard® SBG6900-AC Wireless Cable Modem & Router
User Guide
x
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be
accessible by unauthorized users. For more information on how to protect your network, see
Change the Default User
Name and Password
for instructions or visit the ARRIS Support website at
www.arris.com/consumer
.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on an ARRIS product, do not dispose of the product with
residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste. Some
countries or regions, such as the European Union, have set up systems to collect and
recycle electrical and electronic waste items. Contact your local authorities for information
about practices established for your region.
Page 13 / 80
Getting Started
SURFboard® SBG6900-AC Wireless Cable Modem & Router
User Guide
1
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Getting Started
Introduction
The ARRIS SURFboard
®
SBG6900-AC Wireless Cable Modem & Router is an all-in-one high
performance wireless DOCSIS
®
3.0 cable modem and four-port router. It provides high-speed
Internet access for your computer and other wireless network devices on your home or small
business network. The SBG6900-AC also includes a Wi-Fi Pairing option for quick and easy
wireless connections for your WPS-enabled (Wi-Fi Protected Setup) wireless devices.
This guide provides a product overview and instructions for installing and configuring the
SBG6900-AC. It also includes procedures for setting up secure wireless network connections
and managing your SBG6900-AC and network configurations.
In The Box
Before installing the SBG6900-AC, check that the following items are included in the box. If any
items are missing, please contact your service provider for assistance.
Table 1: SBG6900-AC Package Contents
Item
Description
SBG6900-AC
Wireless Cable
Modem & Router
High-speed DOCSIS 3.0 cable modem, wireless
access point, and four-port router
Power Cord
Provides power to the SBG6900-AC through an
electrical outlet connection
Ethernet Cable
Standard Category 5 (or higher) cable for
connecting your network devices to the network
Software License
& Regulatory Card
Contains the software license, warranty, and
safety information for the SBG6900-AC
1
Page 14 / 80
Getting Started
SURFboard® SBG6900-AC Wireless Cable Modem & Router
User Guide
2
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Item
Description
SBG6900-AC Quick
Start Guide
Provides basic information for installing the
gateway to get it up and running on your home
network
Additional Items Needed (Not Included)
The following items are not included in the product box and must be purchased separately.
Coaxial (coax) cable, if one is not already connected to a cable wall outlet
RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
System Requirements
High-speed Internet access account
Web browser access –Internet Explorer, Google Chrome, Firefox, or Safari
Compatible operating systems:
ο
Windows
®
10
ο
Windows 8
ο
Windows 7, Service Pack 1 (SP1)
ο
Windows Vista™, SP2 or later
ο
Windows XP, SP 3
Note
: Microsoft no longer supports Windows XP. However, the SBG6900-AC should still function
without any problems.
Mac
®
10.4 or higher
UNIX
®
Linux
®
Contact Information
For technical support and additional ARRIS product information:
Visit the ARRIS Support website:
www.arris.com/consumer
Call ARRIS Technical Support: 1-877-466-8646
Page 15 / 80
Product Overview
SURFboard® SBG6900-AC Wireless Cable Modem & Router
User Guide
3
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Product Overview
Front Panel
Figure 1 – SBG6900-AC Front View
Table 2: SBG6900-AC Front Panel LEDs & Port
LED Icon
Flashing
On
Not applicable — no LED on button.
Note
: The
Wireless
LED will flash
Amber
to indicate the WPS pairing
process is in progress.
Not applicable — no LED on button.
See
Wi-Fi Protected Setup (WPS)
for
more information.
Not applicable — icon does not flash.
Green
: Power is properly connected.
Scanning for an downstream (receive)
channel connection.
Green
: Non-bonded downstream
channel is connected.
Blue*
: High-speed Internet connection
with bonded downstream channels.
2
WPS button
Power
Receive
Send
Online
Wireless 2.4 GHz
Wireless 5 GHz
USB Rear
USB Front
USB Port

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