Contents

SURFboard® SBG6900-AC Wireless Cable Modem & Router

•

User Guide

iv

365-095-27293 x.1

Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

Figure 25 – Login Alerts Screen

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25

Figure 26 – SBG6900-AC Web Manager Main Menu Buttons

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25

Figure 27 – SBG6900-AC Web Manager Main Menu Links

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26

Figure 28 – Help Overview Screen

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27

Figure 29 – Help Links Screen

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28

Figure 30 – Field Level Help Screens

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29

Figure 31 – SBG6900-AC Web Manager Logout Button

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29

Figure 32 – 2.4 GHz Primary Wireless Network Screen

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30

Figure 33 – 5 GHz Primary Wireless Network Screen

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31

Figure 34 – WPS Setup Screen

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32

Figure 35 – 2.4 GHz & 5 GHz Wireless Guest Network Screens

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34

Figure 36 – Change Your Network Name (SSID) and Password Screens

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37

Figure 37 – 2.4 GHz & 5 GHz Wireless 802.11 Radio Screens

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38

Figure 38 – SBG6900-AC Web Manager Main Screen

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40

Figure 39 – Status Security-Change User Name Screen

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41

Figure 40 – Change User Password Screen

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41

Figure 41 – Firewall Protection Level Screen

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42

Figure 42 – Parental Control-Change Time Zone Screen

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44

Figure 43 – Firewall Parental Control Screen

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44

Figure 44 – Set Up IP Filters Screen

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45

Figure 45 – Set Up MAC Filters Screen

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46

Figure 46 – Advanced Port Filtering Screen

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47

Figure 47 – Create Port Triggers Screen

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48

Figure 48 – Advanced Port Triggers Screen

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48

Figure 49 – Create Forwarded Ports Screen

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49

Figure 50 – Create Forwarded Ports Screen

or

Advanced Port Forwarding Screen

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50

Figure 51 – Commonly Used Forwarded Ports List

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51

Figure 52 – Forwarded Ports Screen

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51

Figure 53 –DMZ Host Settings Screen

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52

Figure 54 – Set Up Firewall Local Log Screen

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Figure 55 – Firewall Remote Log Screen

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54

Figure 56 – Device Status Button

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55

Figure 57 – Device Status Screen

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55

Figure 58 – Status – Product Information Screen

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Figure 59 – Status - Connection Screen

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57

Figure 60 – Status – Event Log Screen

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58

Contents

SURFboard® SBG6900-AC Wireless Cable Modem & Router

•

User Guide

v

365-095-27293 x.1

Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

Figure 61 – SBG6900-AC Backup and Restore Screen

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59

Figure 62 – SBG6900-AC Reset Button

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60

Figure 63 – Restore Factory Defaults Screen

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61

Figure 64 – SBG6900-AC USB Connect Screen

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62

Safety and Regulatory Information

SURFboard® SBG6900-AC Wireless Cable Modem & Router

•

User Guide

vi

365-095-27293 x.1

Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

Safety and Regulatory

Information

Important Safety Instructions

•

Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to

reduce the risk of fire, electric shock, and injury to persons, including the following:

•

Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular

attention to all safety precautions. Retain the instructions for future reference.

•

This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the

user documentation that is included with the device.

•

Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that

are affixed to this device.

•

To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to

dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

•

This device was qualified under test conditions that included the use of the supplied cables between system

components. To ensure regulatory and safety compliance, use only the provided power and interface cables and

install them properly.

•

Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line

cord that complies with all applicable device safety requirements of the country of use.

•

Installation of this device must be in accordance with national wiring codes and conform to local regulations.

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Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure

of the type of power supplied to your home, consult your dealer or local power company.

•

Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC

outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are

dangerous. They may result in a shock or fire hazard.

•

Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against

them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and

examine the point where they exit from the device.

•

Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power

cord.

•

Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

•

Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted

with no part of the blades exposed.

•

Place this device on a stable surface.

•

Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-

grounded coaxial cable-TV wall outlet.

i

Safety and Regulatory Information

SURFboard® SBG6900-AC Wireless Cable Modem & Router

•

User Guide

vii

365-095-27293 x.1

Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

•

Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the

Ethernet cable from the cable modem or user’s PC.

•

It is recommended that the customer install an AC surge protector in the AC outlet to which this device is

connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.

•

Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

•

Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet

basement, or near a swimming pool.

•

Do not cover the device or block the airflow to the device with any other objects. Keep the device away from

excessive heat and humidity and keep the device free from vibration and dust.

•

Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly

on the device or use forced air to remove dust.

•

For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this

device due to lightning and power surges.

•

Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to

determine that the device is in safe operating condition.

•

Do not open the device. Do not perform any servicing other than that contained in the installation and

troubleshooting instructions. Refer all servicing to qualified service personnel.

•

This device should not be used in an environment that exceeds 104º F (40º C).

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer

— This reminder is provided to call the CATV system installer’s attention to Article

820.93 and 820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular,

specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point

of cable entry as practical.

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of

the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed

and used in accordance with the instructions, may cause harmful interference to radio communications. However,

there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the device off and on, the user is

encouraged to try to correct the interference by one or more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the device and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

Safety and Regulatory Information

SURFboard® SBG6900-AC Wireless Cable Modem & Router

•

User Guide

viii

365-095-27293 x.1

Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device

may not cause harmful interference, and (2) This device must accept any interference received, including interference

that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s

authority to operate the equipment.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply

with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s

body (including hands, wrists, feet and ankles) must be at least 28 cm (11 inches)

.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except

those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country dependent and are

firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by

the end user.

INDUSTRY CANADA (IC) STATEMENT

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:

•

This device may not cause interference, and

•

This device must accept any interference, including interference that may cause undesired operation of the device.

CAN ICES-3 (B)/NMB-3(B)

In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.

CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-

5250 MHz frequency band is restricted to indoor use only.

High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850

MHz frequency bands. These radars could cause interference and/or damage to License Exempt–Local Area

Network (LE-LAN) devices.

IC RADIATION EXPOSURE STATEMENT

IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled

environment. This equipment should be installed and operated with a minimum distance of 20 cm between the

radiator and your body.

AVIS D'INDUSTRIE CANADA (IC)

Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux

conditions suivantes :

•

Cet appareil ne doit pas causer d'interférences et

•

Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un fonctionnement non

désiré.

CAN ICES-3 (B)/NMB-3(B)