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Page 16 / 86 Scroll up to view Page 11 - 15
Product Overview
SURFboard® SBG6700-AC Wireless Cable Modem Gateway
•
User Guide
5
365-095-25781 x.1
Rear Panel
Figure 2 – SBG6700-AC Rear View
Table 3: SBG6700-AC Rear Panel Ports & Connectors
Port Name
Description
1
Two one-gigabit Ethernet ports for RJ-45 cable connections:
•
Green
- LED is ON - Indicates a device connection is detected
•
Green
- LED is Blinking - Indicates data traffic is in progress
•
Amber
- LED is ON – Indicates 10/100 Base-T connection(s)
•
Amber
- LED is OFF – Indicates GigE connection(s)
2
Reset button
Recessed button can be used to reboot the gateway or reset the gateway settings.
•
To reboot (or restart) the gateway, press the indented Reset button once using
the end of a paper clip or other small object with a narrow tip, and then release.
•
To reset the gateway configuration back to the factory default settings, press
and hold the indented Reset button for 15 seconds using the end of a paper clip
or other small object with a narrow tip, and then release.
See
Reset Your
Gateway Settings
for more information on an alternative method to reset the
gateway settings using the SBG6700-AC Web Manager.
WARNING!
Reset will also delete any custom gateway configurations, including
your user passwords and other security settings. You should back up the
gateway configuration files before resetting the gateway. See
Back Up Your
Gateway Configuration
for more information.
Page 17 / 86
Product Overview
SURFboard® SBG6700-AC Wireless Cable Modem Gateway
•
User Guide
6
365-095-25781 x.1
Port Name
Description
3
Coaxial cable connector
4
100 - 240VAC Power connector
WARNING!
To avoid any damage to your SBG6700-AC Gateway, only
use the power adapter and cord provided in the box.
Gateway Label
Figure 3 – Sample SBG6700-AC Gateway Label
The gateway label is located on the bottom of the SBG6700-AC. It contains specific gateway ID
information that you may need when contacting your service provider or ARRIS Technical Support.
To receive Internet service, you will have to contact your service provider for assistance. You may need
to provide the following information listed on the gateway label:
ο
Gateway model name (
SBG6700-AC
)
ο
Gateway MAC address (
HFC MAC ID
)
ο
Gateway serial number (
S/N
)
Page 18 / 86
Installing the Gateway
SURFboard® SBG6700-AC Wireless Cable Modem Gateway
•
User Guide
7
365-095-25781 x.1
Installing the Gateway
This product is for indoor use only. Do not route the Ethernet cable(s) outside
of the building. Exposure of the cables to lightning could create a safety
hazard and damage the product.
Connect the SBG6700-AC to Your Computer
Before installing the SBG6700-AC:
•
Check with your service provider to ensure broadband cable service is available in your area.
To set up a wireless network, you will need a high-speed Internet connection provided by an
Internet service provider.
Note
: When contacting your service provider, you may need your gateway information listed on the
gateway label located on the bottom of your SBG6700-AC (see
Gateway Label
).
•
Choose a location in your home where your computer and gateway are preferably near existing
cable and electrical wall outlets.
For the best Wi-Fi coverage, a central location in your home or building is recommended.
Note
: The following installation procedure covers the wired Ethernet connection process so that you can
confirm that the SBG6700-AC was properly installed and can connect to the Internet.
Figure 4 – SBG6700-AC Connection Diagram
3
Page 19 / 86
Installing the Gateway
SURFboard® SBG6700-AC Wireless Cable Modem Gateway
•
User Guide
8
365-095-25781 x.1
1.
Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional).
2.
Connect the other end of the coaxial cable to the Cable connector on the SBG6700-AC.
Use your hand to tighten the connectors to avoid damaging them.
3.
Connect the Ethernet cable to an available Ethernet port on the SBG6700-AC.
4.
Connect the other end of the Ethernet cable to the Ethernet port on your computer.
Optional
: Repeat steps 3 and 4 for an additional computer or other network device that you want
to install as a wired connection on your home network.
5.
Connect the power cord to the Power port on the SBG6700-AC.
6.
Plug the other end of the power cord into an electrical wall outlet.
Note
: This automatically powers ON the SBG6700-AC.
Establish an Internet Connection
Although your computer may already be configured to automatically access the Internet, you should
still perform the following gateway connectivity test to verify that the devices were connected properly.
1.
Power ON the computer connected to the SBG6700-AC if it is turned off, and then log in.
2.
Contact your service provider to activate (provision) the SBG6700-AC. You may have to provide the
HFC MAC ID
listed on the
gateway label
.
Note
: Your service provider may allow for automatic activation which will automatically launch its own
special website when you open a web browser.
3.
After the SBG6700-AC is activated, open a web browser (Internet Explorer, Google Chrome, Firefox,
or Safari) on your computer.
If the special website did not open, continue with step 4. If it did open, proceed to step 5.
4.
Type a valid URL (
www.arrisi.com
) in the address bar and then click or press
Enter
.
The ARRIS website should open. If it did not open, please contact your service provider for
assistance.
5.
Check that the
Power
,
Receive
,
Send
, and
Online
front panel LEDs on the SBG6700-AC light up in
sequential order. See
Front Panel
for additional LED status information.
ο
If all four LEDs did not light up solid and you also do not have an Internet connection, you may
have to contact your service provider to reactivate the SBG6700-AC or check for signal issues.
ο
If you still cannot connect to the Internet, your SBG6700-AC may be defective. Please call ARRIS
Technical Support at
1-877-466-8646
for assistance.
Page 20 / 86
Setting Up a Wireless Network Connection
SURFboard® SBG6700-AC Wireless Cable Modem Gateway
•
User Guide
9
365-095-25781 x.1
Setting Up a Wireless Network
Connection
It is highly recommended that you first verify that your computer can connect to the Internet using an
Ethernet connection before configuring your wireless network.
You must already have access to an Internet service in your home before setting up a wireless network
connection. Also, make sure your computer and the SBG6700-AC are connected through an Ethernet
connection.
Choose
one
of the following options to set up your wireless network connection:
•
Launch the SBG6700-AC Quick Start Wizard
•
Set Up a Wireless Network Using Your Computer
•
Use the SBG6700-AC WPS Pairing Button
After setting up your wireless network connection, check that your wireless network connection was set
up properly. See
Test Your Wireless Network Connection
for more information.
Launch the SBG6700-AC Quick Start Wizard
The SBG6700-AC Quick Start Wizard is a six-step application to help you quickly configure the default
wireless network settings on your SBG6700-AC. It configures your wireless network name (SSID), Wi-Fi
Security key (network password), and Wi-Fi Security code.
IMPORTANT NOTE
: The quick start wizard uses the default settings already configured for your SBG6700-AC
to help you quickly set up your wireless home network. However, the wizard will only let you change the
wireless network name (SSID) and Wi-Fi Security key (network password). After completing the wizard and
getting your SBG6700-AC connected to the Internet, you will be able to make additional network
configuration changes to further customize your wireless home network and connect your wireless devices.
See
Creating Wi-Fi Networks
for more information.
1.
Open a web browser (Internet Explorer, Google Chrome, Firefox, or Safari) on the computer
connected to the SBG6700-AC.
2.
Type the default LAN IP address,
in the Address bar and then press
Enter
. The gateway Login screen displays.
3.
Type the default username and password. Both entries are case-sensitive.
Username:
admin
Password:
password
4.
Click
Login
to open the SBG6700-AC Web Manager. The Launch Quick Start Wizard screen displays
(see Figure 5).
Note
: If the default user name and password are not working, your service provider may have to set up
alternate login credentials. Please contact your service provider or ARRIS Technical Support for
assistance.
5.
Click
Launch Quick Start Wizard
to start the wizard. The Welcome screen displays (see Figure 6).
4

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