Product Overview

SURFboard® SBG6700-AC Wireless Cable Modem Gateway

•

User Guide

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Rear Panel

Figure 2 – SBG6700-AC Rear View

Table 3: SBG6700-AC Rear Panel Ports & Connectors

Port Name

Description

1

Two one-gigabit Ethernet ports for RJ-45 cable connections:

•

Green

- LED is ON - Indicates a device connection is detected

•

Green

- LED is Blinking - Indicates data traffic is in progress

•

Amber

- LED is ON – Indicates 10/100 Base-T connection(s)

•

Amber

- LED is OFF – Indicates GigE connection(s)

2

Reset button

Recessed button can be used to reboot the gateway or reset the gateway settings.

•

To reboot (or restart) the gateway, press the indented Reset button once using

the end of a paper clip or other small object with a narrow tip, and then release.

•

To reset the gateway configuration back to the factory default settings, press

and hold the indented Reset button for 15 seconds using the end of a paper clip

or other small object with a narrow tip, and then release.

See

Reset Your

Gateway Settings

for more information on an alternative method to reset the

gateway settings using the SBG6700-AC Web Manager.

WARNING!

Reset will also delete any custom gateway configurations, including

your user passwords and other security settings. You should back up the

gateway configuration files before resetting the gateway. See

Back Up Your

Gateway Configuration

for more information.

Product Overview

SURFboard® SBG6700-AC Wireless Cable Modem Gateway

•

User Guide

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365-095-25781 x.1

Port Name

Description

3

Coaxial cable connector

4

100 - 240VAC Power connector

WARNING!

To avoid any damage to your SBG6700-AC Gateway, only

use the power adapter and cord provided in the box.

Gateway Label

Figure 3 – Sample SBG6700-AC Gateway Label

The gateway label is located on the bottom of the SBG6700-AC. It contains specific gateway ID

information that you may need when contacting your service provider or ARRIS Technical Support.

To receive Internet service, you will have to contact your service provider for assistance. You may need

to provide the following information listed on the gateway label:

ο

Gateway model name (

SBG6700-AC

)

ο

Gateway MAC address (

HFC MAC ID

)

ο

Gateway serial number (

S/N

)

Installing the Gateway

SURFboard® SBG6700-AC Wireless Cable Modem Gateway

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User Guide

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Installing the Gateway

This product is for indoor use only. Do not route the Ethernet cable(s) outside

of the building. Exposure of the cables to lightning could create a safety

hazard and damage the product.

Connect the SBG6700-AC to Your Computer

Before installing the SBG6700-AC:

•

Check with your service provider to ensure broadband cable service is available in your area.

To set up a wireless network, you will need a high-speed Internet connection provided by an

Internet service provider.

Note

: When contacting your service provider, you may need your gateway information listed on the

gateway label located on the bottom of your SBG6700-AC (see

Gateway Label

).

•

Choose a location in your home where your computer and gateway are preferably near existing

cable and electrical wall outlets.

For the best Wi-Fi coverage, a central location in your home or building is recommended.

Note

: The following installation procedure covers the wired Ethernet connection process so that you can

confirm that the SBG6700-AC was properly installed and can connect to the Internet.

Figure 4 – SBG6700-AC Connection Diagram

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Installing the Gateway

SURFboard® SBG6700-AC Wireless Cable Modem Gateway

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User Guide

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1.

Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional).

2.

Connect the other end of the coaxial cable to the Cable connector on the SBG6700-AC.

Use your hand to tighten the connectors to avoid damaging them.

3.

Connect the Ethernet cable to an available Ethernet port on the SBG6700-AC.

4.

Connect the other end of the Ethernet cable to the Ethernet port on your computer.

Optional

: Repeat steps 3 and 4 for an additional computer or other network device that you want

to install as a wired connection on your home network.

5.

Connect the power cord to the Power port on the SBG6700-AC.

6.

Plug the other end of the power cord into an electrical wall outlet.

Note

: This automatically powers ON the SBG6700-AC.

Establish an Internet Connection

Although your computer may already be configured to automatically access the Internet, you should

still perform the following gateway connectivity test to verify that the devices were connected properly.

1.

Power ON the computer connected to the SBG6700-AC if it is turned off, and then log in.

2.

Contact your service provider to activate (provision) the SBG6700-AC. You may have to provide the

HFC MAC ID

listed on the

gateway label

.

Note

: Your service provider may allow for automatic activation which will automatically launch its own

special website when you open a web browser.

3.

After the SBG6700-AC is activated, open a web browser (Internet Explorer, Google Chrome, Firefox,

or Safari) on your computer.

If the special website did not open, continue with step 4. If it did open, proceed to step 5.

4.

Type a valid URL (

www.arrisi.com

) in the address bar and then click or press

Enter

.

The ARRIS website should open. If it did not open, please contact your service provider for

assistance.

5.

Check that the

Power

,

Receive

,

Send

, and

Online

front panel LEDs on the SBG6700-AC light up in

sequential order. See

Front Panel

for additional LED status information.

ο

If all four LEDs did not light up solid and you also do not have an Internet connection, you may

have to contact your service provider to reactivate the SBG6700-AC or check for signal issues.

ο

If you still cannot connect to the Internet, your SBG6700-AC may be defective. Please call ARRIS

Technical Support at

1-877-466-8646

for assistance.

Setting Up a Wireless Network Connection

SURFboard® SBG6700-AC Wireless Cable Modem Gateway

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User Guide

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Setting Up a Wireless Network

Connection

It is highly recommended that you first verify that your computer can connect to the Internet using an

Ethernet connection before configuring your wireless network.

You must already have access to an Internet service in your home before setting up a wireless network

connection. Also, make sure your computer and the SBG6700-AC are connected through an Ethernet

connection.

Choose

one

of the following options to set up your wireless network connection:

•

Launch the SBG6700-AC Quick Start Wizard

•

Set Up a Wireless Network Using Your Computer

•

Use the SBG6700-AC WPS Pairing Button

After setting up your wireless network connection, check that your wireless network connection was set

up properly. See

Test Your Wireless Network Connection

for more information.

Launch the SBG6700-AC Quick Start Wizard

The SBG6700-AC Quick Start Wizard is a six-step application to help you quickly configure the default

wireless network settings on your SBG6700-AC. It configures your wireless network name (SSID), Wi-Fi

Security key (network password), and Wi-Fi Security code.

IMPORTANT NOTE

: The quick start wizard uses the default settings already configured for your SBG6700-AC

to help you quickly set up your wireless home network. However, the wizard will only let you change the

wireless network name (SSID) and Wi-Fi Security key (network password). After completing the wizard and

getting your SBG6700-AC connected to the Internet, you will be able to make additional network

configuration changes to further customize your wireless home network and connect your wireless devices.

See

Creating Wi-Fi Networks

for more information.

1.

Open a web browser (Internet Explorer, Google Chrome, Firefox, or Safari) on the computer

connected to the SBG6700-AC.

2.

Type the default LAN IP address,

in the Address bar and then press

Enter

. The gateway Login screen displays.

3.

Type the default username and password. Both entries are case-sensitive.

Username:

admin

Password:

password

4.

Click

Login

to open the SBG6700-AC Web Manager. The Launch Quick Start Wizard screen displays

(see Figure 5).

Note

: If the default user name and password are not working, your service provider may have to set up

alternate login credentials. Please contact your service provider or ARRIS Technical Support for

assistance.

5.

Click

Launch Quick Start Wizard

to start the wizard. The Welcome screen displays (see Figure 6).

4