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Safety and Regulatory Information
SURFboard® SBG6700-AC Wireless Cable Modem Gateway
User Guide
iv
365-095-25781 x.1
SECURITY WARNING:
This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For
more information on how to protect your network, see the
Change the Default User Name and Password
for instructions or visit the ARRIS Support
website:
www.arrisi.com/consumer
.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a ARRIS product, do not dispose of the product with residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the
European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities
for information about practices established for your region.
Page 7 / 86
Contents
SURFboard® SBG6700-AC Wireless Cable Modem Gateway
User Guide
v
365-095-25781 x.1
Contents
Safety and Regulatory Information
.....................................................................................................................
i
Getting Started
....................................................................................................................................................
1
In The Box
............................................................................................................................................................................................................
1
Additional Items You May Need (Not Included)
...................................................................................................................................
2
System Requirements
.....................................................................................................................................................................................
2
Contact Information
........................................................................................................................................................................................
2
Product Overview
................................................................................................................................................
3
Front Panel
..........................................................................................................................................................................................................
3
Wi-Fi Protected Setup™ (WPS)
............................................................................................................................................................
4
Rear Panel
............................................................................................................................................................................................................
5
Gateway Label
...................................................................................................................................................................................................
6
Installing the Gateway
........................................................................................................................................
7
Connect the SBG6700-AC to Your Computer
........................................................................................................................................
7
Establish an Internet Connection
...............................................................................................................................................................
8
Setting Up a Wireless Network Connection
.......................................................................................................
9
Launch the SBG6700-AC Quick Start Wizard
.........................................................................................................................................
9
Set Up a Wireless Network Using Your Computer
.............................................................................................................................
14
Quick Connect Using the Windows Taskbar
...............................................................................................................................
14
Connect Using the Windows Control Panel
................................................................................................................................
17
Use the SBG6700-AC WPS Pairing Button
............................................................................................................................................
19
Test Your Wireless Network Connection
...............................................................................................................................................
20
Managing Your Gateway and Connected Networks
.......................................................................................
21
Start the Gateway Web Manager
.............................................................................................................................................................
21
Gateway Web Manager Menu Options
.........................................................................................................................................
22
Get Help
.............................................................................................................................................................................................................
24
Overview Help
........................................................................................................................................................................................
24
Help Links
.................................................................................................................................................................................................
25
Field Level Help
......................................................................................................................................................................................
25
View the Gateway Product Information
................................................................................................................................................
26
View the Gateway Status
.............................................................................................................................................................................
26
Back Up Your Gateway Configuration
....................................................................................................................................................
27
Restore Your Gateway Settings
................................................................................................................................................................
28
Reset Your Gateway Settings
.....................................................................................................................................................................
28
Exit the SBG6700-AC Web Manager
........................................................................................................................................................
30
Protecting & Monitoring Your Wireless Network
............................................................................................
31
Prevent Unauthorized Access
....................................................................................................................................................................
31
Change the Default User Name and Password
...................................................................................................................................
31
Page 8 / 86
Contents
SURFboard® SBG6700-AC Wireless Cable Modem Gateway
User Guide
vi
365-095-25781 x.1
Set Up Firewall Protection
..........................................................................................................................................................................
33
Set Up Parental Controls
.............................................................................................................................................................................
34
Set Up Port Triggers
......................................................................................................................................................................................
36
Set Up Port Forwarding
................................................................................................................................................................................
37
Set Up the DMZ Host
....................................................................................................................................................................................
39
Store Remote Firewall Logs
........................................................................................................................................................................
39
Creating Wi-Fi Networks
...................................................................................................................................
41
Set Up Your Wireless Primary Network
..................................................................................................................................................
41
Enable or Disable WPS on Your Wireless Network
...................................................................................................................
43
Set Up a Wireless Guest Network
.............................................................................................................................................................
44
Change Your Wireless Network Name (SSID)
......................................................................................................................................
46
Change the Wireless Channel
....................................................................................................................................................................
48
Troubleshooting Tips
........................................................................................................................................
50
Solutions
............................................................................................................................................................................................................
50
Front Panel LED Icons and Error Conditions
........................................................................................................................................
51
Gateway Configuration Screen Definitions
.....................................................................................................
52
Basic Screens
....................................................................................................................................................................................................
52
Setup
..........................................................................................................................................................................................................
52
DHCP
..........................................................................................................................................................................................................
53
DDNS
..........................................................................................................................................................................................................
55
Backup and Restore
..............................................................................................................................................................................
56
Advanced Screens
..........................................................................................................................................................................................
57
Options
......................................................................................................................................................................................................
57
IP Filtering
.................................................................................................................................................................................................
59
MAC Filtering
...........................................................................................................................................................................................
60
Port Filtering
............................................................................................................................................................................................
61
Port Triggers
............................................................................................................................................................................................
62
Port Forwarding
.....................................................................................................................................................................................
63
DMZ Host
..................................................................................................................................................................................................
65
Firewall Screens
...............................................................................................................................................................................................
66
Protection Level
.....................................................................................................................................................................................
66
Parental Control
.....................................................................................................................................................................................
68
Local Log
...................................................................................................................................................................................................
70
Remote Log
..............................................................................................................................................................................................
71
Warranty Information
.......................................................................................................................................
73
Page 9 / 86
Contents
SURFboard® SBG6700-AC Wireless Cable Modem Gateway
User Guide
vii
365-095-25781 x.1
Tables
Table 1: SBG6700-AC Package Contents
.................................................................................................................................................
1
Table 2: SBG6700-AC Front Panel LED Icons
..........................................................................................................................................
3
Table 3: SBG6700-AC Rear Panel Ports & Connectors
........................................................................................................................
5
Table 4: SBG6700-AC Web Manager Main Menu Options
..............................................................................................................
23
Table 5: Troubleshooting Solutions
........................................................................................................................................................
50
Table 6: Front Panel LED Icons and Error Conditions
.......................................................................................................................
51
Table 7: Basic Setup Screen-Field Descriptions
..................................................................................................................................
53
Table 8: Basic DHCP Screen-Field Descriptions
..................................................................................................................................
54
Table 9: Basic DDNS Screen-Field Descriptions
..................................................................................................................................
55
Table 10: Basic Backup & Restore -Field Descriptions
......................................................................................................................
56
Table 11: Advanced Options-Field Descriptions
................................................................................................................................
58
Table 12: Advanced IP Filtering -Field Descriptions
.........................................................................................................................
59
Table 13: Advanced MAC Filtering -Field Descriptions
...................................................................................................................
60
Table 14: Advanced Port Filtering -Field Descriptions
.....................................................................................................................
61
Table 15: Advanced Port Triggers -Field Descriptions
.....................................................................................................................
62
Table 16: Advanced Port Forwarding-Field Descriptions
...............................................................................................................
64
Table 17: Advanced DMZ Host-Field Descriptions
............................................................................................................................
65
Table 18: Firewall Protection Level -Field Descriptions
...................................................................................................................
67
Table 19: Firewall Parental Control-Set Time Zone-Field Descriptions
.....................................................................................
68
Table 20: Firewall Parental Control -Field Descriptions
...................................................................................................................
69
Table 21: Firewall Local Log -Field Descriptions
................................................................................................................................
70
Table 22: Firewall Remote Log -Field Descriptions
...........................................................................................................................
72
Figures
Figure 1 – SBG6700-AC Front View
...........................................................................................................................................................
3
Figure 2 – SBG6700-AC Rear View
.............................................................................................................................................................
5
Figure 3 – Sample SBG6700-AC Gateway Label
...................................................................................................................................
6
Figure 4 – SBG6700-AC Connection Diagram
.......................................................................................................................................
7
Figure 5 – SBG6700-AC Quick Start Wizard Opening Screen
........................................................................................................
10
Figure 6 – SBG6700-AC Quick Start Wizard Welcome Screen
.......................................................................................................
10
Figure 7 – SBG6700-AC Quick Start Wizard-Step 2 of 6 Screen
....................................................................................................
11
Figure 8 – SBG6700-AC Quick Start Wizard-Step 3 of 6 Screen
....................................................................................................
12
Figure 9 – SBG6700-AC Quick Start Wizard-Step 4 of 6 Screen
....................................................................................................
12
Figure 10 – SBG6700-AC Quick Start Wizard-Step 5 of 6 Screen
.................................................................................................
13
Figure 11 – SBG6700-AC Quick Start Wizard-Saving Settings Screen
........................................................................................
13
Figure 12 – SBG6700-AC Quick Start Wizard-Step 6 of 6 Screen
.................................................................................................
14
Page 10 / 86
Contents
SURFboard® SBG6700-AC Wireless Cable Modem Gateway
User Guide
viii
365-095-25781 x.1
Figure 13 – Windows Taskbar Icons
........................................................................................................................................................
14
Figure 14 – Sample Available Wireless Networks Screen
...............................................................................................................
15
Figure 15 –Network Connection Window
............................................................................................................................................
16
Figure 16 –Network Connection-Create Network Password Window
......................................................................................
16
Figure 17 – Control Panel-Network and Sharing Center Window
..............................................................................................
17
Figure 18 – Manually Connect to a Wireless Network Window
...................................................................................................
18
Figure 19 – Manually Connect to a Wireless Network Window
...................................................................................................
18
Figure 20 – SBG6700-AC Main Screen
....................................................................................................................................................
22
Figure 21 – SBG6700-AC Web Manager Main Menu Buttons
.......................................................................................................
22
Figure 22 – SBG6700-AC Web Manager Main Menu Links
.............................................................................................................
23
Figure 23 – Help Overview Screen
...........................................................................................................................................................
24
Figure 24 – Help Links Screen
....................................................................................................................................................................
25
Figure 25 – SBG6700-AC Status – Product Information Screen
...................................................................................................
26
Figure 26 – SBG6700-AC Status Connection Screen
.........................................................................................................................
27
Figure 27 – SBG6700-AC Backup and Restore Screen
......................................................................................................................
28
Figure 28 – Restore Factory Defaults Screen
.......................................................................................................................................
29
Figure 29 – Change User Name Screen
..................................................................................................................................................
32
Figure 30 – Change User Password Screen
..........................................................................................................................................
32
Figure 31 – Firewall Protection Level Screen
.......................................................................................................................................
33
Figure 32 – Parental Control-Change Time Zone Screen
...............................................................................................................
34
Figure 33 – Firewall Parental Control Screen
.......................................................................................................................................
35
Figure 34 – Advanced Port Triggers Screen
.........................................................................................................................................
36
Figure 35 – Create Port Triggers Screen
................................................................................................................................................
36
Figure 36 – Advanced Port Forwarding Screen
..................................................................................................................................
37
Figure 37 – Commonly Used Forwarded Ports List
...........................................................................................................................
38
Figure 38 – Advanced DMZ Host Screen
...............................................................................................................................................
39
Figure 39 – Firewall Remote Log Screen
...............................................................................................................................................
40
Figure 40 – 2.4 GHz & 5 GHz Wireless Primary Network Screens
.................................................................................................
42
Figure 41 – WPS Setup Screen
...................................................................................................................................................................
43
Figure 42 – 2.4 GHz & 5 GHz Wireless Guest Network Screens
.....................................................................................................
45
Figure 43 – Change Your 2.4 GHz & 5 GHz Network Name (SSID) and Password Screens
................................................
47
Figure 44 – 2.4 GHz & 5 GHz Wireless 802.11 Radio Screens
.........................................................................................................
48
Figure 45 – Basic Setup Screen
.................................................................................................................................................................
52
Figure 46 – Basic DHCP Screen
.................................................................................................................................................................
54
Figure 47 – Basic DDNS Screen
.................................................................................................................................................................
55
Figure 48 – Basic Backup & Restore Screen
..........................................................................................................................................
56
Figure 49 – Advanced Options Screen
...................................................................................................................................................
57
Figure 50 – Advanced IP Filtering Screen
.............................................................................................................................................
59
Figure 51 – Advanced MAC Filtering Screen
.......................................................................................................................................
60
Figure 52 – Advanced Port Filtering Screen
.........................................................................................................................................
61

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