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European Compliance
This product complies with the provisions of the Electromagnetic Compatibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-
age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Direc-
tive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-
tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this product is governed
by Directive 2002/96/EC of the European Parliament and of the
Council on waste electrical and electronic equipment (WEEE).
WEEE could potentially prove harmful to the environment; as
such, upon disposal of the Data Gateway the Directive requires
that this product must not be disposed as unsorted municipal
waste, but rather collected separately and disposed of in accor-
dance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European
Parliament and of the Council of 27 January 2003 on the restriction
of the use of certain hazardous substances (RoHS) in electrical and
electronic equipment.
Touchstone DG950 Data Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
6
Page 7 / 49
Energy Consumption (DG950S Models only)
In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a
power switch. The following energy consumption figures apply (measured with a
wattmeter at the outlet):
Note:
In most instances, ARRIS recommends that the power switch remain in
the ON position at all times. Turning the switch OFF disables the device.
Turning the switch OFF is recommended only during vacations or similar
extended absences.
Switch State
Power Consumption
OFF
0.0 W
ON
8.0 W (idle)
11.5 W (typical)
Touchstone DG950 Data Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
7
Page 8 / 49
8
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
Touchstone DG950 Data Gateway User’s Guide
Getting Started
About Your New Data Gateway
The Touchstone DG950 Data Gateway is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 com-
pliant with the following features:
•
Speed: much faster than dialup or ISDN service; up to eight times faster
than DOCSIS 2.0 cable modems.
•
Convenience: supports Ethernet and 802.11a/b/g/n wireless connections;
both can be used simultaneously
•
Flexibility: provides high speed data
•
Compatibility:
–
Data services: DOCSIS 3.0 or Euro-DOCSIS 3.0 compliant and back-
ward-compatible with DOCSIS 2.0 or 1.1; supports tiered data services
(if offered by your cable
company)
The DG950 provides:
•
Wireless 802.11a/b/g/n connectivity
•
Four Ethernet ports for connections to non-wireless devices
•
DG950A: DOCSIS 3.0 compliant
DG950S: Euro-DOCSIS 3.0 compliant
•
One USB host port (future support for external USB devices)
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
•
Data Gateway
•
Power Cord
•
Wall-Mounting Template and Instructions
•
Quick Installation Guide
•
Ethernet Cable (CAT5e)
Page 9 / 49
•
End User License Agreement
Items You Need
If you are installing the Data Gateway yourself, make sure you have the following
items on hand before continuing:
•
Data Gateway package
: see
What’s in the Box?
for a list of items in the
package.
•
Coaxial cable (coax)
: as shown in the image to the left, this is a round
cable with a connector on each end. It is the same kind of wire used to con-
nect to your television for cable TV. You can buy coax from any electronics
retailer and many discount stores; make sure it has connectors on both
ends. There are two types of connectors, slip-on and screw-on; the screw-
on connectors are best for use with your Data Gateway. The coax should be
long enough to reach from your Data Gateway to the nearest cable outlet.
Note:
For best performance, use high-quality RG-6 type coax cable and min-
imize or eliminate splitters between the cable jack and the Data Gateway.
•
Splitter (optional)
: provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Data Gateway and TV to the splitter.
Note
: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television and/or internet connection.
•
Wall-mount hardware (optional)
: if you want to wall-mount your Data
Gateway, you need to obtain two drywall anchors or wood screws. See the
Wall-Mount Template and Instructions for more details.
•
Information packet
: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this in-
formation carefully and contact your cable company if you have any ques-
tions.
Touchstone DG950 Data Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
9
Coax Cable
Page 10 / 49
Getting Service
Before trying to use your new Data Gateway, contact your local cable company to
establish an Internet account. When you call, have the following information ready:
•
the Data Gateway serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Data Gateway)
•
the model number of the Data Gateway
If the Data Gateway was provided by your cable company, they already have the
required information.
In addition, you should ask your cable company the following questions:
•
Do you have any special system requirements or files that I need to down-
load after I am connected?
•
When can I start using my Data Gateway?
•
Do I need a user ID or password to access the Internet or my e-mail?
Touchstone DG950 Data Gateway User’s Guide
Safety
Getting
Started
Installation
Ethernet
Configuration
Usage
Troubleshooting
Glossary
10

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