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Arris SBG6900-AC Router Manual PDF (Setup & Configuration Guide)

Given below is full router user manual of Arris SBG6900-AC router model. You can also download this manual in PDF Format to read later on your computer.

Product user manuals come handy in case you want to know all functionalities of your device, troubleshooting, fist time configuration & setup and in many other situations.

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User Guide
SURFboard
®
SBG6900-AC
Wireless Cable Modem & Router
Page 2 / 80
© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative
work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the
part of ARRIS to provide notification of such revision or change.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks
and trade names may be used in this document to refer to either the entities claiming the marks and the names of their
products. ARRIS disclaims proprietary interest in the marks and names of others.
Wi-Fi Alliance
®
, Wi-Fi
®
, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access
®
(WPA), the Wi-Fi Protected Setup logo,
and WMM
®
are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are
trademarks of Wi-Fi Alliance.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the
product(s) described in this manual at any time.
The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change
without notice.
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Contents
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
i
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Contents
Safety and Regulatory Information
..............................................................................................................
vi
Getting Started
..............................................................................................................................................
1
Introduction
........................................................................................................................................................................
1
In The Box
............................................................................................................................................................................
1
Additional Items Needed (Not Included)
......................................................................................................................
2
System Requirements
.......................................................................................................................................................
2
Contact Information
..........................................................................................................................................................
2
Product Overview
..........................................................................................................................................
3
Front Panel
..........................................................................................................................................................................
3
Wi-Fi Protected Setup (WPS)
....................................................................................................................................
5
Rear Panel
............................................................................................................................................................................
5
Gateway Label
....................................................................................................................................................................
7
Installing the Gateway
...................................................................................................................................
8
Pre-Installation Considerations
......................................................................................................................................
8
Connect the Gateway to Your Computer
.....................................................................................................................
8
Establish and Verify Network Connectivity
...................................................................................................................
9
Setting Up a Wireless Network Connection
................................................................................................
10
Launch the SBG6900-AC Quick Start Wizard
............................................................................................................
10
Set Up a Wireless Network Using Your Computer
...................................................................................................
16
Quick Connect Using the Windows Taskbar
......................................................................................................
16
Connect Using the Windows Control Panel
.......................................................................................................
19
Use the SBG6900-AC WPS Pairing Button
.................................................................................................................
21
Test Your Wireless Network Connection
....................................................................................................................
22
Using the Gateway Web Manager
..............................................................................................................
23
Start the Gateway Web Manager
.................................................................................................................................
23
Gateway Web Manager Menu Options
...............................................................................................................
25
Get Help
.............................................................................................................................................................................
27
Overview Help
...........................................................................................................................................................
27
Help Links
...................................................................................................................................................................
28
Field Level Help
.........................................................................................................................................................
29
Exit the SBG6900-AC Web Manager
...........................................................................................................................
29
Configuring Your Wireless Network
............................................................................................................
30
Set Up Your Primary Wireless Network
......................................................................................................................
30
Page 4 / 80
Contents
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
ii
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Set Up WPS on Your Wireless Network
...............................................................................................................
32
Set Up a Guest Wireless Network
................................................................................................................................
33
Change Your Wireless Network Name (SSID)
............................................................................................................
36
Change the Wireless Channel
.......................................................................................................................................
37
Protecting & Monitoring Your Wireless Network
........................................................................................
39
Prevent Unauthorized Access
.......................................................................................................................................
39
Change the Default User Name and Password
........................................................................................................
40
Set Up Firewall Protection
.............................................................................................................................................
42
Set Up Parental Control
.................................................................................................................................................
43
Set Up IP Filtering
.............................................................................................................................................................
45
Set Up MAC Filtering
.......................................................................................................................................................
46
Set Up Port Filtering
........................................................................................................................................................
47
Set Up Port Triggers
........................................................................................................................................................
48
Set Up Port Forwarding
..................................................................................................................................................
49
Set Up the DMZ Host
......................................................................................................................................................
52
Set Up Firewall Event Log Notifications
......................................................................................................................
53
Store Remote Firewall Logs
...........................................................................................................................................
53
Managing Your Gateway and Connected Networks
...................................................................................
55
View the Gateway Status Using the Device Status Button
.....................................................................................
55
View the Gateway Product Information
......................................................................................................................
56
View the Gateway Network Connection Status
........................................................................................................
56
View the Gateway System Event Logs
.........................................................................................................................
57
Back Up Your Gateway Configuration Settings
.........................................................................................................
58
Restore Your Gateway Configuration Settings
..........................................................................................................
59
Reset Your Gateway Configuration Settings
..............................................................................................................
60
Reset Gateway Using the Reset Button
..............................................................................................................
60
Reset Gateway Using the Web Manager
............................................................................................................
61
Set Up Your USB Storage Device
.................................................................................................................................
62
Troubleshooting Tips
..................................................................................................................................
63
Solutions
............................................................................................................................................................................
63
Front Panel LED Icons and Error Conditions
.............................................................................................................
64
Warranty Information
.................................................................................................................................
66
Page 5 / 80
Contents
SURFboard® SBG6900-AC Wireless Cable Modem & Router
•
User Guide
iii
365-095-27293 x.1
Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Tables
Table 1: SBG6900-AC Package Contents
......................................................................................................................
1
Table 2: SBG6900-AC Front Panel LEDs & Port
..........................................................................................................
3
Table 3: SBG6900-AC Rear Panel Ports & Connectors
.............................................................................................
6
Table 4: SBG6900-AC Web Manager Main Menu Options
.....................................................................................
26
Table 5: Troubleshooting Solutions
.............................................................................................................................
63
Table 6: SBG6900-AC Front Panel LED Icons and Error Conditions
....................................................................
64
Figures
Figure 1 – SBG6900-AC Front View
................................................................................................................................
3
Figure 2 – SBG6900-AC Rear View
.................................................................................................................................
5
Figure 3 – SBG6900-AC Gateway Label
........................................................................................................................
7
Figure 4 - SBG6900-AC Connection Diagram
..............................................................................................................
8
Figure 5 – Gateway Login Screen
.................................................................................................................................
11
Figure 6 – SBG6900-AC Quick Start Wizard Opening Screen
................................................................................
11
Figure 7 – SBG6900-AC Quick Start Wizard Welcome Screen
..............................................................................
12
Figure 8 – SBG6900-AC Quick Start Wizard-Step 2 of 7 Screen
...........................................................................
12
Figure 9 – SBG6900-AC Quick Start Wizard-Step 3 of 7 Screen
...........................................................................
13
Figure 10 – SBG6900-AC Quick Start Wizard-Step 4 of 7 Screen
.........................................................................
14
Figure 11 – SBG6900-AC Quick Start Wizard-Step 5 of 7 Screen
.........................................................................
14
Figure 12 – SBG6900-AC Quick Start Wizard-Step 6 of 7 Screen
.........................................................................
15
Figure 13 – SBG6900-AC Quick Start Wizard-Step 7 of 7 Screen
.........................................................................
15
Figure 14 – Windows Taskbar Icons
............................................................................................................................
16
Figure 15 – Sample Available Wireless Networks Window
.....................................................................................
17
Figure 16 – Select Wireless Network Window
...........................................................................................................
17
Figure 17 – Network Connection Window
.................................................................................................................
18
Figure 18 – Network Connection-Create Network Password Window
................................................................
19
Figure 19 – Control Panel-Network and Sharing Center Window
........................................................................
19
Figure 20 – Manually Connect to a Wireless Network Window
............................................................................
20
Figure 21 – Manually Connect to a Wireless Network Window
............................................................................
20
Figure 22 – SBG6900-AC WPS Pairing Button
...........................................................................................................
22
Figure 23 – Gateway Login Screen
...............................................................................................................................
23
Figure 24 – SBG6900-AC Web Manager Main Screen
.............................................................................................
24

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