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Page 241 / 320 Scroll up to view Page 236 - 240
Chapter 27 Troubleshooting
AMG1302/AMG1202-TSeries User’s Guide
241
4
Reset the device to its factory defaults, and try to access the AMG1302/AMG1202-TSeries with the
default IP address. See
Section 1.7 on page 19
.
5
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
•
Try to access the AMG1302/AMG1202-TSeries using another service, such as Telnet. If you can
access the AMG1302/AMG1202-TSeries, check the remote management settings and firewall
rules to find out why the AMG1302/AMG1202-TSeries does not respond to HTTP.
•
If your computer is connected to the
DSL
port or is connected wirelessly, use a computer that is
connected to a
ETHERNET
port.
I can see the
Login
screen, but I cannot log in to the AMG1302/AMG1202-TSeries.
1
Make sure you have entered the password correctly. The default user and default admin password
can be found on the cover page of this User’s Guide. The field is case-sensitive, so make sure [Caps
Lock] is not on.
2
You cannot log in to the web configurator while someone is using Telnet to access the AMG1302/
AMG1202-TSeries. Log out of the AMG1302/AMG1202-TSeries in the other session, or ask the
person who is logged in to log out.
3
Turn the AMG1302/AMG1202-TSeries off and on.
4
If this does not work, you have to reset the device to its factory defaults. See
Section 1.7 on page
19
.
I cannot Telnet to the AMG1302/AMG1202-TSeries.
See the troubleshooting suggestions for
I cannot see or access the Login screen for the web
configurator.
Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen for the web
configurator.
Ignore the suggestions about your browser.
Page 242 / 320
Chapter 27 Troubleshooting
AMG1302/AMG1202-TSeries User’s Guide
242
27.3
Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and
Section 27.1 on page 225
.
2
Make sure you entered your ISP account information correctly in the wizard. These fields are case-
sensitive, so make sure [Caps Lock] is not on.
3
If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
client are the same as the settings in the AP.
4
If you are trying to access the Internet wirelessly, make sure you enabled the wireless LAN and
have selected the correct country and channel in which your AMG1302/AMG1202-TSeries operates
in the
Wireless LAN > AP
screen.
5
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
6
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the AMG1302/
AMG1202-TSeries), but my Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and
Section 27.1 on page 225
.
2
Turn the AMG1302/AMG1202-TSeries off and on.
3
If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1
There might be a lot of traffic on the network. Look at the LEDs, and check
Section 27.1 on page
225
. If the AMG1302/AMG1202-TSeries is sending or receiving a lot of information, try closing
some programs that use the Internet, especially peer-to-peer applications.
2
Check the signal strength. If the signal strength is low, try moving your computer closer to the
AMG1302/AMG1202-TSeries if possible, and look around to see if there are any devices that might
be interfering with the wireless network (for example, microwaves, other wireless networks, and so
on).
3
Turn the AMG1302/AMG1202-TSeries off and on.
Page 243 / 320
Chapter 27 Troubleshooting
AMG1302/AMG1202-TSeries User’s Guide
243
4
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
•
Check the settings for QoS. If it is disabled, you might consider activating it. If it is enabled, you
might consider raising or lowering the priority for some applications.
Page 244 / 320
Chapter 27 Troubleshooting
AMG1302/AMG1202-TSeries User’s Guide
244
Page 245 / 320
AMG1302/AMG1202-TSeries User’s Guide
245
A
PPENDIX
A
Setting up Your Computer’s IP Address
All computers must have a 10M or 100M Ethernet adapter and TCP/IP installed.
Windows 95/98/Me/NT/2000/XP/Vista, Macintosh OS 7 and later operating systems and all versions
of UNIX/LINUX include the software components you need to install and use TCP/IP on your
computer. Windows 3.1 requires the purchase of a third-party TCP/IP application package.
TCP/IP should already be installed on computers using Windows NT/2000/XP, Macintosh OS 7 and
later operating systems.
After the appropriate TCP/IP components are installed, configure the TCP/IP settings in order to
"communicate" with your network.
If you manually assign IP information instead of using dynamic assignment, make sure that your
computers have IP addresses that place them in the same subnet as the AMG1302/AMG1202-
TSeries’s LAN port.
Windows 95/98/Me
Click
Start
,
Settings
,
Control Panel
and double-click the
Network
icon to open the
Network
window.
Figure 127
WIndows 95/98/Me: Network: Configuration

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