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xxxx are the 4 last digit of the CM MAC Address). The SSID name on the label is
for model 5360’s 2.4 GHz frequency band. Model 5360’s 5 GHz band has the
same name plus
-5G
at the end, and is only visible if your wireless device works
at 5 GHz.
Your Cable Modem/Router is capable of sending and receiving wireless data on both the
2.4GHz frequency band and the 5 GHz frequency band at the same time. Almost all
computers, smartphones, tablets, and other client devices support the 2.4 GHz band,
and some also support the 5 GHz band. A major advantage of the 5 GHz band is that it’s
normally much less crowded with other devices trying to use that band. This is especially
important in areas with lots of wireless devices, such as some cities. To select the 5 GHz
network for a client device, pick the network ending in
5G
.
You may want to try both
SSIDs to see which one gives you better speed and range.
Most users should simply use these default settings. If you want to change these default
settings please see,
Chapter 4, Changing the Default Wireless Settings
before
connecting your wireless computers or devices.
You must use compatible wireless settings for each computer or device that you want to
wirelessly connect to the Cable Modem/Router, as described below.
Establishing your Wireless Network
If all the computers or devices on your network support WPS, you can use WPS to easily
set up your network. Windows 8.1, 8, and 7 support WPS. Non Windows devices
typically have a button called WPS on them if they support WPS. (Note: Apple iPads,
iPhones, and Macintosh computers do not support WPS as of July 2015.)
Please see
Using WPS to set up your Wireless network
if you want to use WPS for wireless
connections to your Cable Modem/Router.
If some of the wireless devices do not support WPS, or if you do not know whether they
do support WPS, you can configure each computer or device manually. To do that,
select one of the possibilities for that computer or other device below:
¾
If you have a
non-computer
wireless device like an iPhone or other cellular
phone, iPad or other tablet, iPod Touch
, etc., see the instructions on page 17 for
Connecting a Wireless-enabled Device to your Cable Modem/Router
.
¾
Many newer
Windows 8.1, 8, 7, Vista, and XP computers have built-in wireless
networking
capabilities and do not require the installation of a wireless component.
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Page 17 / 126
If this is the case, you should set up that computer’s wireless connection using the
Windows 8.1 or 8, 7, Vista, or XP connect utility. See
the sections below on
connecting
Windows 8.1 or 8
(page 18),
Windows 7
(page 19),
Vista
(page 20), or
XP
(page 21) computers with built-in wireless capabilities.
¾
If you are using a Macintosh computer see the instructions on page 22 for
Connecting a Macintosh OS X Computer with Built-in Wireless Capabilities
¾
Some older Windows computers may have
built-in wireless networking
capabilities,
but not use the Windows 8.1, 8, 7, Vista, or XP utility to configure wireless networking. If
this is so, set up your computer’s wireless connection using the instructions on page 23
for
Connecting a Computer with a wireless adapter to the Cable Modem/Router
.
¾
Some
computers
may need a
wireless network adapter installed
. This can be a USB
adapter, PC Card adapter, or PCI adapter. When you install the adapter, make sure that it
is set to
infrastructure
or
access point
mode (NOT
ad-hoc
or
peer-to-peer
mode). If
you need help installing your wireless adapter or setting its mode, refer to the
documentation that came with it. After you install the adapter, see the instructions on
page 23 for
Connecting a Computer with a wireless adapter to the Cable Modem/Router
.
Connecting a Wireless-enabled Device (including the
iPhone or other cellular phones, iPad or other tablets,
the iPod Touch, etc.) to the Cable Modem/Router
1
Select the wireless-enabled computer or device that you want to add to the network.
The device should have software that will let it perform a
site search
to scan for
available wireless networks in your area. You may have to click on something like
Settings
and then
Wi-Fi
. When the list of available wireless networks appears, click
on
Zoomxxxx-5G
to connect to your Cable Modem/Router’s 5 GHz network. If you
do not see
Zoomxxxx-5G
then most likely your wireless adapter does not support
the 5 GHz network, so click on
Zoomxxxx.
In both cases, xxxx are the last 4 digits
of the CM MAC address. You can find
Zoomxxxx
printed on the label of your Cable
Modem/Router. In the unlikely event that you changed the SSID from the default,
select your new SSID.
2
When prompted for the wireless password, enter your Pre-Shared Key (Security
Key/Password) and click either
Next
,
Connect
or
Join
. Your Security Key/Password
can be found on the label of your Cable Modem/Router.
Tip!
If you need help, refer to the documentation that came with your wireless device.
17
Page 18 / 126
3
Test your wireless connection. Open your device’s Web browser (for instance,
Internet Explorer, Firefox, or Chrome) and try to connect to a familiar Web address. If
you are unable to connect, make sure you followed the instructions.
If you did,
please see
Appendix A: Troubleshooting Tips
.
Your device is now connected to your wireless network. If you want to connect additional
computers or devices, follow the instructions for your device by starting at the first page
of this chapter.
To disconnect from the current network:
1
On your wireless device or computer, find the wireless network connection option
(similar to the process of adding your device or computer to the network).
2
Click or highlight your SSID (wireless network name).
3
Select or click on
Disconnect, Forget,
or
Forget this network
or similarly-named
button
.
Connecting a Windows 8.1 or 8 Computer with Built-in
Wireless Capabilities
1
Click the
Wireless Network Configuration
utility icon
in your computer’s
system tray.
2
Typically you then click on
Zoomxxxx-5G
to connect to your Cable Modem/Router’s
5 GHz network. If you do not see
Zoomxxxx-5G
then most likely your wireless
adapter does not support the 5 GHz network, so click on
Zoomxxxx.
In both cases,
xxxx are the last 4 digits of the CM MAC address. You can find
Zoomxxxx
printed on
the label of your Cable Modem/Router. In the unlikely event that you changed the
SSID from the default, select your new SSID.
3
Click
Connect
. If you want to connect to this network automatically in the future,
check the
Connect Automatically
checkbox.
4
When prompted to enter your Network Security Key, enter your Pre-Shared Key
(Security Key/Password) and hit Next. Your Security Key/Password can be found on
the label of your Cable Modem/Router.
5
When asked “Do you want to turn on sharing between PCs and connect to devices
on this network?” Click
Yes
to enable sharing and
No
to disable sharing. Sharing
sets up your firewall to allow other users on your network to share files, folders or
18
Page 19 / 126
devices such as printers.
Most users should select
Yes
. If you know you don’t want
to share files or devices, select
No.
6
Test your wireless connection. Open your computer’s Web browser and try to
connect to a familiar Website.
If you are unable to connect, make sure you followed
the instructions.
If you did, please see
Appendix A: Troubleshooting Tips
.
Your computer is now connected to your wireless network. If you want to connect
additional computers or devices, follow the instructions for your device by starting at the
first page of this chapter.
To disconnect from the current wireless network:
1
Left-click the wireless network icon in the notification area of the Windows taskbar.
2
Right-click your SSID (wireless network name) and select
Disconnect
.
Connecting a Windows 7 Computer with Built-in
Wireless Capabilities
1
Click the
Wireless Network Configuration
utility icon
in your computer’s
system tray.
2
Typically you then click on
Zoomxxxx-5G
to connect to your Cable Modem/Router’s
5 GHz network. If you do not see
Zoomxxxx-5G
then most likely your wireless
adapter does not support the 5 GHz network, so click on
Zoomxxxx.
In both cases,
xxxx are the last 4 digits of the CM MAC address. You can find
Zoomxxxx
printed on
the label of your Cable Modem/Router. In the unlikely event that you changed the
SSID from the default, select your new SSID.
3
Click
Connect
. If you want to connect to this network automatically in the future,
check the
Connect Automatically
checkbox.
4
When prompted to enter your Network Security Key, enter your Pre-Shared Key
(Security Key/Password) and hit
OK
. Your Security Key/Password can be found on
the label of your Cable Modem/Router.
5
Test your wireless connection. Open your computer’s Web browser and try to
connect to a familiar Website. If you are unable to connect, make sure you followed
the instructions.
If you did, please see
Appendix A: Troubleshooting Tips
Your computer is now connected to your wireless network. If you want to connect
additional computers or devices, follow the instructions for your device by starting at the
first page of this chapter.
19
Page 20 / 126
To disconnect from the current network:
1
Right-click the wireless network icon in the notification area of the Windows taskbar.
2
Right-click your SSID (wireless network name) and select
Disconnect
.
Connecting a Windows Vista Computer with Built-in
Wireless Capabilities
1
From the
Start
menu select
Connect to
.
2
In the
Connect to a network
dialog box, typically you click on
Zoomxxxx-5G
to
connect to your Cable Modem/Router’s 5 GHz network. If you do not see
Zoomxxxx-5G
then most likely your wireless adapter does not support the 5 GHz
network, so click on
Zoomxxxx.
In both cases, xxxx are the last 4 digits of the CM
MAC address. You can find
Zoomxxxx
printed on the label of your Cable
Modem/Router. In the unlikely event that you changed the SSID from the default,
select your new SSID.
3
Click
Connect
. If you want to connect to this network automatically in the future,
check the
Connect Automatically
checkbox.
4
When prompted to enter your Network Security Key, enter your Pre-Shared Key
(Security Key/Password) and hit
Connect
. Your Security Key/Password can be
found on the label of your Cable Modem/Router.
5
In the
Successfully connected to [desired network]
dialog box, you have three
options. You can:
Select
Save the network
and
Start this connection automatically
if you
always want to connect to the same network. Then click
Close
. The next time
you start your computer, you will automatically connect to the selected network.
Select
Save the network
and clear the
Start this connection automatically
check box if you don't want to
automatically
connect to this network every time
you start your computer but you will want to
sometimes
connect to this wireless
network in the future. Click
Close
to display the
Select a location . . .
dialog box
where you choose a location. Windows Vista automatically applies the correct
network security settings. If the
User Account Control
dialog box appears, click
Continue
.
Click
Close
to complete the connection procedure. Select this option if you are
connecting to this network only one time.
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