Modem/Router, go to:

Chapter 3: Connecting Other Devices to your Cable

Modem/Router

.

•

Your Cable Modem/Router comes from the factory with a default SSID (Wireless

Network Name), wireless security enabled, and a unique random Wireless

Security Key (Wireless Password). These default settings for your modem/router

are listed on the label of your cable modem/router. When the cable modem is

standing vertically this label is located on the side of your modem. Most users can

simply use the default settings. You may want to change the wireless settings if

you are replacing a wireless router and want to use the same wireless network

name and wireless password as the existing router instead of changing all your

wireless devices to use the Cable Modem/Router’s defaults, or in the unlikely

event that one of the wireless devices only supports WEP security. If you want to

make changes to the default wireless settings, please refer to

Chapter 4:

Changing your Wireless Settings

.

•

We

strongly recommend

that you change the default password in the

Configuration Manager for your Cable Modem/Router.

(This is not the Wireless

Password.) This precaution, recommended for any router, helps prevent a CSRF

(cross site request forgery) hacker from gaining control of your router and

redirecting you to websites that they control to steal sensitive financial

information or money from you. To learn how to change this default password,

please see

Accessing the Zoom Configuration Manager

.

•

If you are using the Cable Modem/Router for online gaming and need to make

changes to the router’s firewall, please see

Chapter 5: Online Gaming

.

•

If you are like most users, you will

not

need to make changes to the Cable

Modem/Router’s advanced settings. If your setup requires you to make changes

to advanced settings, go to

Chapter 6: Advanced Settings

.

6

2

Installing the Cable Modem/Router

This chapter provides basic instructions for connecting the hardware and configuring the Cable

Modem/Router using the Zoom Configuration Manager. This chapter is almost identical to the

printed Quick Start.

We

strongly recommend

that you stand the cable modem up, with the logo toward the

top. Standing the modem up will normally give you better wireless reception and improve

modem cooling.

Please rotate the base so it supports the modem case.

After you

stand your cable modem up, remember to adjust your antennas for best reception –

normally with each one pointing up and away from the other antenna.

Before installing your cable modem, please read this:

You need to connect the cable modem to a cable modem service that uses any of the

popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable modem service,

please speak with your cable service provider.

Your cable service provider will need to know your modem's

MAC ADDRESS

and the

account number of your cable service. The

MAC ADDRESS

is printed on a label on

your modem. When the cable modem is standing vertically this label is located on the

side of your modem. Your account number can be found on your bill, or you can call

your service provider and ask them for your account number. You need to provide this

information when you order cable modem service, or when calling the cable company

after installing your modem, or when filling out the account setup web page that may

appear when you first connect your cable modem to your provider’s network. You may

also be asked for your cable modem's model name and number, which is

ZOOM 5360

.

If you need the modem's

serial number

, you can find it near the MAC address on the

label.

If you are replacing an “old” cable modem, do this:

7

1

Disconnect the coaxial cable from the old cable modem and connect it to your

Zoom modem. If the coaxial cable has a screw-on connector, turn the connector

clockwise when tightening the cable onto the Zoom cable modem.

2

If there’s an Ethernet cable plugged into the old cable modem, unplug the

Ethernet cable from the old cable modem and plug it into any of the Zoom cable

modem’s yellow LAN jacks.

3

Connect the Zoom power cube between the Zoom cable modem and a live

power jack. DO NOT use your old cable modem’s power cube on your Zoom

cable modem.

4

It normally takes 5 to 30 minutes to establish an Internet link the first time a Cable

Modem/Router connects to a cable service provider. This allows the cable

modem to connect to the appropriate channels for communication. You’ll see the

DS, US, and/or Online modem lights on your cable modem flashing until the

Online light stays steady green to signal success.

After the cable modem connects to your cable service provider, open your Web

browser on the computer that’s connected to your cable modem/router. Then

refresh the screen or try to go to a Web site. Many service providers, including

Comcast, typically bring your browser to a registration page. In that case, follow

the instructions on this registration page to register your modem. (

Comcast

Users Only:

If the activation page does not appear, please go to

www.comcast.com/activate

to activate your modem.)

If no registration page appears after following the browser instructions above,

you need to call your cable company to register your modem. Below is a list of

some major cable service providers’ phone numbers to call if you need to

activate your cable modem. Note that this list is subject to change.

Comcast

1 (855) 652-3446

Time Warner

1 (855) 704-4503

RCN

1 (866) 832-4726

Cable One

1 (877) 692-2253

Cox

1 (888) 556-1193

Once your cable modem is registered either online or through a conversation

with someone at your cable service provider, your service provider will provision

your cable modem service. Typically this takes less than 5 minutes, but in some

cases this may take up to 30 minutes to complete.

5

Go to

Now that your cable modem is connected, do this:

below.

8

If this is a first-time cable modem installation (that is, you are

NOT replacing an “old” cable modem), do this:

1

Connect a “live” coaxial cable from your cable service provider to your cable

modem First check that the wire in the center of the cable’s connector is

centered, straight, and clean. If the coaxial cable has a screw-on connector, turn

the connector clockwise when tightening the cable onto the Zoom cable modem..

(If you’re not sure a cable is live, you can see whether you get a good TV signal

when that cable is used with a working TV set-top box.) Here are some ways

you can get the live cable:

Coaxial Cable

Cable TV Jack

¾

You have a cable TV cable (“coaxial cable”) with a male connector on the end

that isn’t connected to anything. This cable may be coming out of a wall or

connected to a cable TV jack.

¾

There’s a cable TV jack in your wall. You can connect a cable TV “coaxial

cable” between that jack and your cable modem. You may have a coaxial

cable, possibly one that came with a cable modem starter kit from your cable

service provider. If you don’t have a coaxial cable, you can get one at most

electronics stores. You want one with a screw-in male F connector at each

end, with a length that works for your installation.

¾

If you don’t have an available cable TV cable or wall

jack, use a coaxial “T adapter” or “splitter” available

from most electronics retailers (see example at right).

Make sure you get one designed for cable modems

and/or cable TV.

These typically have one female

IN jack and two female OUT jacks. You can

disconnect a live cable from your TV set-top box and

screw it into the IN jack of the splitter. Then connect one coaxial cable from

an OUT jack to your TV set-top box and another coaxial cable from the other

OUT jack to your cable modem. You can see that this approach uses one

9

splitter and 2 additional coaxial cables, each of which has male connectors

on each end. Some electronics retailers carry the Zoom Cable Modem

Connection Kit which has an excellent splitter and 2 coaxial cables packaged

together at a reasonable price. You can also purchase splitters and coaxial

cable separately if you prefer to do that, perhaps because you need a special

length of coaxial cable.

2

Connect the supplied Ethernet cable between any cable modem LAN jack and a

computer’s Ethernet jack. We recommend that you do this even if you later plan

to disconnect this computer. If connecting the Ethernet cable to a computer is

difficult or impossible, you can make a wireless connection to the Cable

Modem/Router.

Please see,

Chapter 3: Connecting Other Devices to your

Cable Modem/Router

for details on establishing a wireless connection.

3

Connect the Zoom power cube between the Zoom cable modem and a live

power jack.

4

It normally takes 5 to 30 minutes to establish an Internet link the first time a Cable

Modem/Router connects to a cable service provider. This allows the cable

modem to connect to the appropriate channels for communication. You’ll see the

DS, US, and/or Online modem lights on your cable modem flashing until the

Online light stays steady green to signal success.

After the cable modem connects to your cable service provider, open your Web

browser on the computer that’s connected to your cable modem/router. Then

refresh the screen or try to go to a Web site. Many service providers, including

Comcast, typically bring your browser to a registration page. In that case, follow

the instructions on this registration page to register your modem. (

Comcast

Users Only:

If the activation page does not appear, please go to

www.comcast.com/activate

to activate your modem.)

If no registration page appears after following the instructions above, you need

to call your cable company to register your modem. Below is a list of some major

cable service providers’ phone numbers to call to activate your cable modem.

Note that this list is subject to change.

Comcast

1 (855) 652-3446

Time Warner

1 (855) 704-4503

RCN

1 (866) 832-4726

Cable One

1 (877) 692-2253

Cox

1 (888) 556-1193

Once your cable modem is registered either online or through a conversation with

someone at your cable service provider, your service provider will provision your

10