1. Home
    2. /
  2. Manuals
    3. /
  3. Zoom
    4. /
  4. 5360
    5. /
  5. 2
Page 6 / 126 Scroll up to view Page 1 - 5
Modem/Router, go to:
Chapter 3: Connecting Other Devices to your Cable
Modem/Router
.
•
Your Cable Modem/Router comes from the factory with a default SSID (Wireless
Network Name), wireless security enabled, and a unique random Wireless
Security Key (Wireless Password). These default settings for your modem/router
are listed on the label of your cable modem/router. When the cable modem is
standing vertically this label is located on the side of your modem. Most users can
simply use the default settings. You may want to change the wireless settings if
you are replacing a wireless router and want to use the same wireless network
name and wireless password as the existing router instead of changing all your
wireless devices to use the Cable Modem/Router’s defaults, or in the unlikely
event that one of the wireless devices only supports WEP security. If you want to
make changes to the default wireless settings, please refer to
Chapter 4:
Changing your Wireless Settings
.
•
We
strongly recommend
that you change the default password in the
Configuration Manager for your Cable Modem/Router.
(This is not the Wireless
Password.) This precaution, recommended for any router, helps prevent a CSRF
(cross site request forgery) hacker from gaining control of your router and
redirecting you to websites that they control to steal sensitive financial
information or money from you. To learn how to change this default password,
please see
Accessing the Zoom Configuration Manager
.
•
If you are using the Cable Modem/Router for online gaming and need to make
changes to the router’s firewall, please see
Chapter 5: Online Gaming
.
•
If you are like most users, you will
not
need to make changes to the Cable
Modem/Router’s advanced settings. If your setup requires you to make changes
to advanced settings, go to
Chapter 6: Advanced Settings
.
6
Page 7 / 126
2
Installing the Cable Modem/Router
This chapter provides basic instructions for connecting the hardware and configuring the Cable
Modem/Router using the Zoom Configuration Manager. This chapter is almost identical to the
printed Quick Start.
We
strongly recommend
that you stand the cable modem up, with the logo toward the
top. Standing the modem up will normally give you better wireless reception and improve
modem cooling.
Please rotate the base so it supports the modem case.
After you
stand your cable modem up, remember to adjust your antennas for best reception –
normally with each one pointing up and away from the other antenna.
Before installing your cable modem, please read this:
You need to connect the cable modem to a cable modem service that uses any of the
popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable modem service,
please speak with your cable service provider.
Your cable service provider will need to know your modem's
MAC ADDRESS
and the
account number of your cable service. The
MAC ADDRESS
is printed on a label on
your modem. When the cable modem is standing vertically this label is located on the
side of your modem. Your account number can be found on your bill, or you can call
your service provider and ask them for your account number. You need to provide this
information when you order cable modem service, or when calling the cable company
after installing your modem, or when filling out the account setup web page that may
appear when you first connect your cable modem to your provider’s network. You may
also be asked for your cable modem's model name and number, which is
ZOOM 5360
.
If you need the modem's
serial number
, you can find it near the MAC address on the
label.
If you are replacing an “old” cable modem, do this:
7
Page 8 / 126
1
Disconnect the coaxial cable from the old cable modem and connect it to your
Zoom modem. If the coaxial cable has a screw-on connector, turn the connector
clockwise when tightening the cable onto the Zoom cable modem.
2
If there’s an Ethernet cable plugged into the old cable modem, unplug the
Ethernet cable from the old cable modem and plug it into any of the Zoom cable
modem’s yellow LAN jacks.
3
Connect the Zoom power cube between the Zoom cable modem and a live
power jack. DO NOT use your old cable modem’s power cube on your Zoom
cable modem.
4
It normally takes 5 to 30 minutes to establish an Internet link the first time a Cable
Modem/Router connects to a cable service provider. This allows the cable
modem to connect to the appropriate channels for communication. You’ll see the
DS, US, and/or Online modem lights on your cable modem flashing until the
Online light stays steady green to signal success.
After the cable modem connects to your cable service provider, open your Web
browser on the computer that’s connected to your cable modem/router. Then
refresh the screen or try to go to a Web site. Many service providers, including
Comcast, typically bring your browser to a registration page. In that case, follow
the instructions on this registration page to register your modem. (
Comcast
Users Only:
If the activation page does not appear, please go to
www.comcast.com/activate
to activate your modem.)
If no registration page appears after following the browser instructions above,
you need to call your cable company to register your modem. Below is a list of
some major cable service providers’ phone numbers to call if you need to
activate your cable modem. Note that this list is subject to change.
Comcast
1 (855) 652-3446
Time Warner
1 (855) 704-4503
RCN
1 (866) 832-4726
Cable One
1 (877) 692-2253
Cox
1 (888) 556-1193
Once your cable modem is registered either online or through a conversation
with someone at your cable service provider, your service provider will provision
your cable modem service. Typically this takes less than 5 minutes, but in some
cases this may take up to 30 minutes to complete.
5
Go to
Now that your cable modem is connected, do this:
below.
8
Page 9 / 126
If this is a first-time cable modem installation (that is, you are
NOT replacing an “old” cable modem), do this:
1
Connect a “live” coaxial cable from your cable service provider to your cable
modem First check that the wire in the center of the cable’s connector is
centered, straight, and clean. If the coaxial cable has a screw-on connector, turn
the connector clockwise when tightening the cable onto the Zoom cable modem..
(If you’re not sure a cable is live, you can see whether you get a good TV signal
when that cable is used with a working TV set-top box.) Here are some ways
you can get the live cable:
Coaxial Cable
Cable TV Jack
¾
You have a cable TV cable (“coaxial cable”) with a male connector on the end
that isn’t connected to anything. This cable may be coming out of a wall or
connected to a cable TV jack.
¾
There’s a cable TV jack in your wall. You can connect a cable TV “coaxial
cable” between that jack and your cable modem. You may have a coaxial
cable, possibly one that came with a cable modem starter kit from your cable
service provider. If you don’t have a coaxial cable, you can get one at most
electronics stores. You want one with a screw-in male F connector at each
end, with a length that works for your installation.
¾
If you don’t have an available cable TV cable or wall
jack, use a coaxial “T adapter” or “splitter” available
from most electronics retailers (see example at right).
Make sure you get one designed for cable modems
and/or cable TV.
These typically have one female
IN jack and two female OUT jacks. You can
disconnect a live cable from your TV set-top box and
screw it into the IN jack of the splitter. Then connect one coaxial cable from
an OUT jack to your TV set-top box and another coaxial cable from the other
OUT jack to your cable modem. You can see that this approach uses one
9
Page 10 / 126
splitter and 2 additional coaxial cables, each of which has male connectors
on each end. Some electronics retailers carry the Zoom Cable Modem
Connection Kit which has an excellent splitter and 2 coaxial cables packaged
together at a reasonable price. You can also purchase splitters and coaxial
cable separately if you prefer to do that, perhaps because you need a special
length of coaxial cable.
2
Connect the supplied Ethernet cable between any cable modem LAN jack and a
computer’s Ethernet jack. We recommend that you do this even if you later plan
to disconnect this computer. If connecting the Ethernet cable to a computer is
difficult or impossible, you can make a wireless connection to the Cable
Modem/Router.
Please see,
Chapter 3: Connecting Other Devices to your
Cable Modem/Router
for details on establishing a wireless connection.
3
Connect the Zoom power cube between the Zoom cable modem and a live
power jack.
4
It normally takes 5 to 30 minutes to establish an Internet link the first time a Cable
Modem/Router connects to a cable service provider. This allows the cable
modem to connect to the appropriate channels for communication. You’ll see the
DS, US, and/or Online modem lights on your cable modem flashing until the
Online light stays steady green to signal success.
After the cable modem connects to your cable service provider, open your Web
browser on the computer that’s connected to your cable modem/router. Then
refresh the screen or try to go to a Web site. Many service providers, including
Comcast, typically bring your browser to a registration page. In that case, follow
the instructions on this registration page to register your modem. (
Comcast
Users Only:
If the activation page does not appear, please go to
www.comcast.com/activate
to activate your modem.)
If no registration page appears after following the instructions above, you need
to call your cable company to register your modem. Below is a list of some major
cable service providers’ phone numbers to call to activate your cable modem.
Note that this list is subject to change.
Comcast
1 (855) 652-3446
Time Warner
1 (855) 704-4503
RCN
1 (866) 832-4726
Cable One
1 (877) 692-2253
Cox
1 (888) 556-1193
Once your cable modem is registered either online or through a conversation with
someone at your cable service provider, your service provider will provision your
10

Rate

4.7 / 5 based on 3 votes.

Popular Zoom Models

Famous Router IPs
Famous Router Companies
Bookmark Our Site

Press Ctrl + D to add this site to your favorites!

Share
Top