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T
ROUBLESHOOTING
74
1. Go to the Support section of the U.S. Robotics Web site at
.
Many of the most common difficulties users experience have been
addressed in the FAQ and Troubleshooting Web pages for your spe-
cific product.
2. Submit your technical support question using an online form at
.
3. Call the U.S. Robotics Technical Support department.
Technical questions about U.S. Robotics products can also be
answered by technical support specialists.
Country
Voice
Online
Support Hours
United States
(888) 216-2850
9:00 A.M. - 5:00 P.M., M-F CT
& Canada
Austria
07 110 900 116
9:00 –17:00, M-F
Belgium (Flemish)
+32 (0)70 233 545
9:00 –17:00, M-F
Belgium (French)
+32 (0)70 233 546
9:00 –17:00, M-F
Czech Republic
Denmark
+45 7010 4030
9:00 –17:00, M-F
Finland
+358 98 171 0015
9:00 –17:00, M-F
France
082 507 0693
9:00 –17:00, M-F
Germany
01805671548
9:00 –17:00, M-F
Hungary
01805671548
9:00 –17:00, M-F
Ireland
1890-252-130
9:00 –17:00, M-F
Italy
848 80 9903
9:00 –17:00, M-F
Luxembourg
+352 342 080 8318
9:00 –17:00, M-F
Middle East/Africa +44 870 844 4546
9:00 –17:00, M-F
Netherlands
0900 20 25 857
9:00 –17:00, M-F
Norway
+47 23 50 0097
9:00 –17:00, M-F
Poland
Portugal
+351 (0)21 415 4034
9:00 –17:00, M-F
Spain
902 117 964
9:00 –17:00, M-F
Sweden
+46 (0) 77 128 1020
9:00 –17:00, M-F
Switzerland
+0848 840 200
9:00 –17:00, M-F
Turkey
UK
0870 844 4546
9:00 –17:00, M-F
For current support contact information, go to the following Web
site:
.
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75
A
PPENDIX
B
S
PECIFICATIONS
Physical Characteristics
Ports
One 10/100Mbps RJ-45 Port
One ADSL RJ-11
ADSL Features
Supports DMT line modulation
Supports Annex A Full-Rate ADSL: up to 8 Mbps downstream, up to
1 Mbps upstream (G.992.1 &T1.413, Issue 2)
Supports G.Lite ADSL: up to 1.5 Mbps downstream, up to 512 Kbps
upstream
Dying GASP support
ATM Features
RFC1483 Encapsulation (IP, Bridging and encapsulated routing)
PPP over ATM (LLC &VC multiplexing) (RFC2364)
Classical IP (RFC1577)
Traffic shaping (UBR, CBR)
OAM F4/F5 support
PPP over Ethernet Client
Management Features
Firmware upgrade via web based management
Web based management (configuration)
Power indicators
Event and history logging
Network ping
QoS
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S
PECIFICATIONS
76
Security Features
Password protected configuration access
User authentication (PAP/CHAP) with PPP
Firewall NAT NAPT
VPN pass through (IPSec-ESP Tunnel mode,L2TP, PPTP)
LAN Features
IEEE 802.1d (self-learning transparent Bridging)
DHCP Server
DNS Proxy
Static Routing, RIPv1 and RIP
Applications
Netmeeting, ICQ, Real Player, QuickTime, DialPad, PC Anywhere,
Telnet, SNTP, NNTP
Radio Features
Wireless RF module Frequency Band
802.11g Radio: 2.4GHz
802.11b Radio: 2.4GHz
Europe - ETSI
2412~2472MHz (Ch1~Ch13)
France
2457~2472MHz (Ch10~Ch13)
Modulation Type
OFDM, CCK
Operating Channels IEEE 802.11b compliant:
13 channels (ETSI)
4 Channels (France)
Operating Channels IEEE 802.11g compliant:
13 channels (Europe)
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S
PECIFICATIONS
77
RF Output Power Modulation Rate-Output Power (dBm)
802.11b - 1Mbps (16 dBm)
802.11b - 2Mbps (16 dBm)
802.11b - 5.5Mbps (16 dBm)
802.11b - 11Mbps (16 dBm)
Modulation Rate-Output Power (dBm)
802.11g - 6Mbps (15 dBm)
802.11g - 9Mbps (15 dBm)
802.11g - 12Mbps (15 dBm)
802.11g - 18Mbps (15 dBm)
802.11g- 24Mbps (15 dBm)
802.11g - 36Mbps (15 dBm)
802.11g- 48Mbps (15 dBm)
802.11g - 54Mbps (15 dBm)
Sensitivity Modulation Rate-Receiver 2.412 ~ 2.484 HGz Sensitivity
(dBm)
802.11b - 1Mbps - (90 dBm)
802.11b - 2Mbps - (88 dBm)
802.11b - 5.5Mbps - (85 dBm)
802.11b- 11Mbps - (84 dBm)
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S
PECIFICATIONS
78
Modulation Rate-Receiver Sensitivity Typical (dBm)
802.11g - 6Mbps - (88 dBm)
802.11g - 9Mbps - (87 dBm)
802.11g - 12Mbps - (84 dBm)
802.11g - 18Mbps - (82 dBm)
802.11g - 24Mbps - (79 dBm)
802.11g - 36Mbps - (75 dBm)
802.11g - 48Mbps - (68 dBm)
802.11g - 54Mbps - (68 dBm)
Environmental
Complies with the following standards:
Temperature: IEC 68-2-14
0 to 50 degrees C (Standard Operating)
-40 to 70 degree C (Non-operation)
Humidity
10% to 90% (Non-condensing)
Vibration
IEC 68-2-36, IEC 68-2-6
Shock
IEC 68-2-29
Drop
IEC 68-2-32
Dimensions
220 x 132 x 30 (mm)
Weight
550 g
Input Powe
r
12 VDC
19216811.live