Siemens Gigaset-SX763 Router Manual PDF (Setup & Configuration Guide)

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166

Appendix

After a WPS registration the

WLAN

LED shows successful

registration but the desired

client was not registered.

Maybe an external device has registered with your net-

work.

ì

Change the WPA PSK key manually as soon as

possible (see page 93) and perform the WPS

registration via PIN (see page 90).

You cannot open a connec-

tion to the Gigaset SX763

WLAN dsl from a wireless

device.

u

You attempted to perform WPS registration on the

network adapter but the registration button was

not activated on the Gigaset SX763 WLAN dsl.

ì

Press the

Registration

button (Scan button) on the

Gigaset SX763 WLAN dsl and activate WPS within

the two-minutes interval on the network adapter.

u

You defined a PIN for WPS registration but the net-

work adapter does not use a PIN or uses a different

one.

ì

Check the wireless network encryption settings and

determine the PIN used by the Gigaset SX763

WLAN dsl. Enter this PIN on the network adapter.

u

You defined a PIN for WPS registration at the net-

work adapter but you didn’t enter this PIN at the

Gigaset SX763 WLAN dsl PIN or not the right one.

ì

Find out the PIN that is used by the network

adapter. Enter this PIN on the Gigaset SX763 WLAN

dsl.

u

The wireless network adapter is not using the cor-

rect SSID.

ì

Change the SSID on the network adapter or use the

WPS function.

Symptom

Possible cause and solutions

Page 167 / 196

167

Appendix

You cannot open a connec-

tion to the Gigaset SX763

WLAN dsl from a wireless

device.

u

Either encryption has been activated on the Gigaset

SX763 WLAN dsl but not on the wireless network

adapter, or an incorrect key is in use.

ì

Activate the required encryption (WPA-PSK or WEP)

on the network adapter with the correct key.

If you do not know the key, repeat key entry

(page 90) via a PC connected via cable to the

Gigaset SX763 WLAN dsl and enter the new key on

the network adapter.

Otherwise, you can use the WPS function.

Alternatively, you can reset the Gigaset SX763

WLAN dsl (page 27) and then reconfigure encryp-

tion.

Warning

: Please bear in mind that this will reset

the entire configuration to the factory settings.

u

MAC access control is activated, but the PC is not

included in the MAC address list.

ì

Enter the PC in the MAC address list.

The Gigaset SX763 WLAN

dsl or other PCs cannot be

reached by a PC in the con-

nected LAN using a

ping

command.

ì

Make sure that TCP/IP has been installed and con-

figured on all the PCs in the local network.

ì

Check that the IP addresses have been correctly

configured. In most cases you can use the DHCP

function of the Gigaset SX763 WLAN dsl to assign

dynamic addresses to the PCs in the LAN. In this

case, you have to configure the TCP/IP settings of all

the PCs so that they obtain the IP address automat-

ically.

If you configure IP addresses in the LAN manually,

remember to use the same subnet mask for all PCs

in the LAN. This means that the masked part of the

IP address on each PC and on the Gigaset SX763

WLAN dsl has to be identical.

Check whether Ethernet is specified as the Internet

connection type if the PC is connected to the LAN4/

WAN port (page 64). If this type of connection is

specified, only an external modem can be con-

nected to the LAN4/WAN port. Change the connec-

tion type or select a new LAN connection for the PC.

Symptom

Possible cause and solutions

Page 168 / 196

168

Appendix

No connection to the config-

uration environment of the

Gigaset SX763 WLAN dsl.

ì

Use the

ping

command to check whether you can

establish a network connection to the Gigaset

SX763 WLAN dsl.

ì

Check the network cable between the PC you want

to use to administer the device and the Gigaset

SX763 WLAN dsl.

ì

If the PC you want to use for administering the

device is in the router's local network, make sure

that you are using the correct IP address range

(see above).

ì

If the PC you want to use for administering the

device is not in the router's local area network, this

PC must be authorised for remote management.

You cannot conduct VoIP tel-

ephone calls.

ì

The phone or the Gigaset SX763 WLAN dsl is not

connected properly to the DSL port. Check the

cabling and the ports.

ì

The access data for your VoIP phones is not entered

correctly. Check the access data.

ì

You have not assigned the VoIP phone numbers to

the telephone port. Check the configuration of the

telephone ports and the extensions.

ì

Your VoIP configuration is not set up with the cor-

rect Codecs. Contact your VoIP provider and assign

the correct Codecs (see page 104).

Password forgotten or lost.

ì

Reset the Gigaset SX763 WLAN dsl (page 27).

Warning

: Please bear in mind that this will return

all

the configuration settings to the factory settings.

You cannot access a

resource (drive or printer)

on a different PC.

ì

Make sure that TCP/IP has been installed and con-

figured on all the PCs in the local network and that

the PCs all belong to the same workgroup.

ì

Check whether the resource has been released on

the PC in question and whether you have the nec-

essary access rights.

ì

Printing: Check whether the printer has been set up

as a network printer.

Symptom

Possible cause and solutions

Page 169 / 196

169

Appendix

Gigaset SX763 WLAN dsl functions and their interdependency

The following table shows which functions of your device are possible in which

combination. In the case of error, check that the following conditions are fulfilled:

Function

Possible in combination with

Not possible in combina-

tion with

WPS

WPA2-PSK/WPA-PSK

encryption

no encryption

WPA2/WPA authentication

WEP encryption

WDS

WEP encryption

no encryption

WPA2-PSK/WPA-PSK or WPA2/

WPA authentication

Operating information:

u

USB port

If connecting a device without its own power supply directly to the USB port,

please note that the power consumption must not exceed 500 mA. If this value is

exceeded, you will have to use a separate power supply unit for your USB device

or connect a USB hub with a separate power supply. A USB hard drive and a USB

printer can be operated simultaneously on a USB hub.

u

LAN ports

The LAN ports may only be used for in-house networks. The ports are destroyed

externally if there is a power surge.

u

Telephone ports

The phone ports are only suitable for connecting in-house phones/phone systems.

The ports are destroyed externally if there is a power surge.

Page 170 / 196

170

Appendix

Deactivating HTTP proxy and configuring a pop-up blocker

Before you can start the configuration program of the Gigaset SX763 WLAN dsl, you

might need to adjust the settings described below for your Web browser.

Deactivating the HTTP proxy

Make sure that the

HTTP proxy

in your web browser is deactivated. This function must

be deactivated so that your web browser can access your Gigaset SX763 WLAN dsl's

configuration pages.

The following section describes the procedure for Internet Explorer and Mozilla Firefox.

First decide which browser you whish to use, and then follow the appropriate steps.

u

Internet Explorer

ì

Open Internet Explorer and from the

Tools

menu, select

Internet Options

.

ì

In the

Internet Options

window, click the

Connections

tab.

ì

Click

LAN Settings

.

ì

Deactivate all options in the

LAN Settings

window.

ì

Click

OK

and then

OK

again to close the

Internet Options

window.

u

Mozilla Firefox

ì

Open Mozilla Firefox. Click

Tools

and then

Settings

.

ì

In the

Settings

window, click

Connection Settings...

ì

In the

Connection Settings

window, select the option

Direct connection to the

Internet

.

ì

Click

OK

to finish.

Configuring the pop-up blocker

You must allow pop-ups for the configuration program in order to start it.

u

Internet Explorer

If working with Windows XP Service Pack 2, pop-ups are blocked by default. Carry out

the following steps:

ì

Right-click on the browser information bar.

ì

Select

Allow popups from this screen

.

ì

Confirm the dialogue window by clicking

OK

.

The configuration screens for the Gigaset SX763 WLAN dsl are now allowed as pop-ups.

You can make additional settings for pop-ups within Internet Explorer via the

Tools –

Popup Manager

menu item or via

Tools – Internet Options

on the

Privacy

tab.

u

Mozilla Firefox

Pop-ups are blocked by default. Carry out the following steps:

ì

Open Mozilla Firefox. Click

Tools

and then

Settings

.

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