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99
Appendix
Appendix
Customer service (Customer Care)
We offer you support that is fast and tailored to your specific needs!
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Our
Online Support on the Internet
can be reached any time from anywhere:
It provides you with 24/7 support for all our products. It also provides interactive
troubleshooting, a list of FAQs and answers plus user guides and current software
updates for you to download.
You will also find frequently asked questions and answers in the comprehensive
user guide on the supplied CD.
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For fast and dependable assistance with any repairs or guarantee/warranty claims,
contact our
Service Centres
in:
Please have your proof of purchase ready when calling.
Replacement or repair services are not offered in countries where our product is not
sold by authorised dealers.
Please address any questions about the DSL or cable connection to your Internet service
provider.
Ireland
18 50 77 72 77
United Kingdom
08 45 36 70 81 2
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100
Appendix
Guarantee Certificate United Kingdom
Without prejudice to any claim the user (customer) may have in relation to the dealer or
retailer, the customer shall be granted a manufacturer's Guarantee under the conditions
set out below:
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In the case of new devices and their components exhibiting defects resulting from
manufacturing and/or material faults within 24 months of purchase, Siemens shall,
at its own option and free of charge, either replace the device with another device
reflecting the current state of the art, or repair the said device. In respect of parts
subject to wear and tear (including but not limited to, batteries, keypads, casing),
this warranty shall be valid for six months from the date of purchase.
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This Guarantee shall be invalid if the device defect is attributable to improper treat-
ment and/or failure to comply with information contained in the user guides.
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This Guarantee shall not apply to or extend to services performed by the authorised
dealer or the customer themselves (e. g. installation, configuration, software down-
loads). User guides and any software supplied on a separate data medium shall be
excluded from the Guarantee.
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The purchase receipt, together with the date of purchase, shall be required as evi-
dence for invoking the Guarantee. Claims under the Guarantee must be submitted
within two months of the Guarantee default becoming evident.
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Ownership of devices or components replaced by and returned to Siemens shall vest
in Siemens.
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This Guarantee shall apply to new devices purchased in the European Union. For
Products sold in the United Kingdom the Guarantee is issued by: Siemens Home and
Office Communication Devices GmbH & Co. KG, Schlavenhorst 66, D-46395 Bocholt,
Germany.
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Any other claims resulting out of or in connection with the device shall be excluded
from this Guarantee. Nothing in this Guarantee shall attempt to limit or exclude a
Customers Statutory Rights, nor the manufacturer's liability for death or personal
injury resulting from its negligence.
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The duration of the Guarantee shall not be extended by services rendered under the
terms of the Guarantee.
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Insofar as no Guarantee default exists, Siemens reserves the right to charge the cus-
tomer for replacement or repair.
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The above provisions does not imply a change in the burden of proof to the detriment
of the customer.
To invoke this Guarantee, please contact the Siemens telephone service. The relevant
number is to be found in the accompanying user guide.
Guarantee Certificate Ireland
Without prejudice to any claim the user (customer) may have in relation to the dealer or
retailer, the customer shall be granted a manufacturer’s Guarantee under the conditions
set out below:
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101
Appendix
u
In the case of new devices and their components exhibiting defects resulting from
manufacturing and/or material faults within 24 months of purchase, Siemens shall,
at its own option and free of charge, either replace the device with another device
reflecting the current state of the art, or repair the said device. In respect of parts sub-
ject to wear and tear (including but not limited to, batteries, keypads, casing), this
warranty shall be valid for six months from the date of purchase.
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This Guarantee shall be invalid if the device defect is attributable to improper care or
use
and/or failure to comply with information contained in the user manuals. In par-
ticular claims under the Guarantee cannot be made if:
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The device is opened (this is classed as third party intervention)
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Repairs or other work done by persons not authorised by Siemens.
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Components on the printed circuit board are manipulated
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The software is manipulated
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Defects or damage caused by dropping, breaking, lightning or ingress of moisture.
This also applies if defects or damage was caused by mechanical, chemical, radio
interference or thermal factors (e.g.: microwave, sauna etc.)
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Devices fitted with accessories not authorised by Siemens
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This Guarantee shall not apply to or extend to services performed by the authorised
dealer or the customer themselves (e.g. installation, configuration, software down-
loads). User manuals and any software supplied on a separate data medium shall be
excluded from the Guarantee.
u
The purchase receipt, together with the date of purchase, shall be required as evi-
dence for invoking the Guarantee. Claims under the Guarantee must be submitted
within two months of the Guarantee default becoming evident.
u
Ownership of devices or components replaced by and returned to Siemens shall vest
in Siemens.
u
This Guarantee shall apply to new devices purchased in the European Union. For
Products sold in the Republic of Ireland the Guarantee is issued by Siemens Home and
Office Communication Devices GmbH & Co. KG, Schlavenhorst 66, D-46395 Bocholt,
Germany.
u
Any other claims resulting out of or in connection with the device shall be excluded
from this Guarantee. Nothing in this Guarantee shall attempt to limit or exclude a
Customers Statutory Rights, nor the manufacturer’s liability for death or personal
injury resulting from its negligence.
u
The duration of the Guarantee shall not be extended by services rendered under the
terms of the Guarantee.
u
Insofar as no Guarantee default exists, Siemens reserves the right to charge the cus-
tomer for replacement or repair.
u
The above provisions does not imply a change in the burden of proof to the detriment
of the customer.
To invoke this Guarantee, please contact the Siemens helpdesk on
1850 777 277. This
number is also to be found in the accompanying user guide.
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102
Glossary
Glossary
Access point
An access point such as the Gigaset SE361 WLAN is the central element in a wireless
local area network (
WLAN
). It handles connection of the wireless-linked network com-
ponents and regulates data traffic in the wireless network. The access point also serves
as an interface to other networks, e.g. an existing
Ethernet
LAN or via a modem to the
Internet
. The network mode for wireless networks with an access point is called
Infrastructure mode
.
Ad-hoc mode
Ad-hoc mode describes wireless local networks (
WLANs
) in which the network compo-
nents set up a spontaneous network without an
Access point
, e.g. several notebooks in
a conference. All the network components are peers. They must be equipped with a
wireless
Network adapter
.
Beacon
Beacons are data packets that are sent by devices in a wireless network to all other
devices to indicate that they are available and ready to receive. Beacons are also used to
synchronise the wireless network. A beacon interval is the period between two beacons
in milliseconds.
Bridge
A bridge connects several network segments to form a joint network, e.g. to build a
TCP/
IP
network. The segments can have different physical characteristics, e.g. different con-
nections such as
Ethernet
and wireless LANs. Linking individual segments via bridges
makes it possible to build local networks of practically unlimited size.
See also:
Switch
,
Hub
,
Router
,
Gateway
Broadcast
A broadcast is a data packet that is not directed to a particular recipient but to all the
components in a network. The Gigaset SE361 WLAN does not pass broadcast packets on
to the Internet; they always remain within the local area network (
LAN
) administered
by the Gigaset SE361 WLAN.
BSSID
Basic Service Set ID
The BSSID is used for unique differentiation between one wireless network (
WLAN
) and
another. In
Infrastructure mode
the BSSID is the
MAC address
of the
Access point.
In
wireless networks in
Ad-hoc mode
the BSSID is the MAC address of any one of the par-
ticipants.
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103
Glossary
Client
A client is an application that requests a service from a
server
. For example, an HTTP cli-
ent on a PC in a local network requests data, i.e. Web pages, from an HTTP server on the
Internet
. Frequently the network component (e.g. the PC) on which the client applica-
tion is running is also called a client.
Connect on demand
Connect on demand means that applications such as a Web browser, Messenger and
E-mail automatically open an
Internet
connection when they are launched. This can
lead to high charges if you are not using a
Flat rate
. This function can be deactivated at
the Gigaset SE361 WLAN to save call charges.
DHCP
Dynamic Host Configuration Protocol
DHCP handles the automatic assignment of
IP addresses
to network components. It was
developed due to the fact that in large networks – especially the
Internet
– defining IP
addresses is very complex as participants frequently move, drop out or new ones join.
A DHCP server automatically assigns the connected network components (DHCP
Cli-
ents
)
Dynamic IP addresses
from a defined
IP pool range
, thus saving a great deal of con-
figuration work. In addition, it also allows address blocks to be used more effectively:
Since not all participants are on the network at the same time, the same IP address can
be assigned to different network components in succession as and when required.
The Gigaset SE361 WLAN includes a DHCP server and can automatically assign IP
addresses to PCs in the local network. You can specify that the IP addresses for certain
PCs are never changed.
DHCP server
See
DHCP
DMZ
Demilitarized Zone, see also
Exposed Host
DMZ describes a part of a network that is outside the
Firewall
. A DMZ is set up, as it
were, between a network you want to protect (e.g. a
LAN
) and a non-secure network
(e.g. the
Internet
). A DMZ is useful if you want to offer
Server
services on the Internet
which, for security reasons, will not run behind the firewall, or if Internet applications
do not function correctly behind a firewall. A DMZ permits unrestricted access from the
Internet to only one or a few network components, while the other network compo-
nents remain secure behind the firewall.

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