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Page 111 / 140 Scroll up to view Page 106 - 110
Appendix A - Troubleshooting
SAGEM F@st™ 3202 Reference Manual - 288060387-01
Reproduction and communication prohibited without the written permission of
E
Page A-3
All the troubleshooting procedures described below are performed in
Windows
XP
. These procedures in other Windows
operating systems
(98, ME and 2000) may differ slightly.
A.2
Interpreting the LEDs
The five LEDs on the SAGEM F@st™
3202 reflect the status of the various interfaces.
When the SAGEM F@st™
3202 is powered up, all the LEDs light
signifying their operation.
A.3
Operating alarms
These alarms represent events that occur in operation of the SAGEM F@st™
3202. They can
be diagnosed by the red coloured LEDs.
The table below details the meanings of these various LEDs.
Marking
@
Assignment
ALERT
INTERNET
LAN
TELEPHONY
Wi-Fi
On steady
Failure detected
ADSL line
synchronised
SAGEM F@st
TM
3202 powered up
Telephone over
ADSL line
available
Wi-Fi activated
Slow blinking
Starting
diagnostic
_
Detection of
traffic on all local
wired or wireless
interfaces
Call in progress
Activating of
Wi-Fi / Bluetooth
association mode
And
Stopping MAC
address checking
via new
equipment
Fast blinking
_
ADSL line not
synchronised
(see section
A.3.1)
_
_
_
Off
Normal operation
_
No traffic on the
local area
network
Telephone over
ADSL line not
available
(see section
A.3.2)
Wi-Fi deactivated
(see section
A.3.3)
Page 112 / 140
Appendix A - Troubleshooting
SAGEM F@st™ 3202 Reference Manual - 288060387-01
Page A-4
Reproduction and communication prohibited without the written permission of
E
A.3.1
"@" LED blinking
¾
Check the connection of your ADSL splitters. Each telephone socket in your installation
should be fitted with an ADSL splitter.
¾
Check that the RJ11 type line lead supplied with your Residential Gateway is connected to
one of your outlets. You are advised not to use any telephone extension leads.
¾
Finally check with your ISP that the ADSL service is available on your telephone line.
A.3.2
"
" LED off
Telephony over ADSL is not available on your Residential Gateway:
¾
Check that the Residential Gateway is powered up,
¾
Check that the ADSL line is synchronised (
@
LED off if not synchronised),
¾
Check that the PPPoA or PPPoE link is set up,
¾
Check that the telephony over ADSL subscription is activated,
¾
Check with your ISP that the telephony over ADSL service is available.
Restart your SAGEM F@st™ 3202.
A.3.3
"
" LED off
If this LED is off, this indicates that the WLAN interface of the SAGEM F@st™ 3202 is not
active. In this case, check that:
In the "
Wireless network
" menu in the "
Basic
" section, the "Wireless network service" is
activated; if not, click the associated "
Activate
" button.
A.3.4
All the LEDs are off
¾
Check that the type of power supply available in your premises conforms to the mains
voltage required to power your SAGEM F@st™ 3202.
¾
Check that the power supply lead supplied is correctly connected at one end to the mains
power network.
¾
Check that the power supply connector is correctly inserted into the corresponding
connector (power) on the SAGEM F@st™ 3202.
Page 113 / 140
Appendix A - Troubleshooting
SAGEM F@st™ 3202 Reference Manual - 288060387-01
Reproduction and communication prohibited without the written permission of
E
Page A-5
A.4
Loss of your Residential Gateway's password and IP address
If the password protecting the configuration is lost, is cannot be accessed again. Similarly, if
your Residential Gateway's IP address is lost, communication by HTTP with the equipment
becomes impossible.
To recover the default password (admin) and the IP address of your Residential Gateway,
restore the factory configuration (see section A.5).
A.5
Restoring the factory configuration
To
restart
your gateway
in factory configuration
mode.
¾
Hold down the
RST
button for approximately one minute; the five LEDs light in turn and
then come on steady.
¾
Disconnect the power supply to your Residential Gateway by disconnecting the power lead
connected to the
PWR
socket, then reconnect.
¾
Release the pressure on the
RST
button when the LEDs go off; your Residential Gateway
restarts in factory configuration mode.
This operation clears all of the customised configuration setting on your Residential
Gateway: password, Internet service provider (ISP) configuration, etc.
Page 114 / 140
Appendix A - Troubleshooting
SAGEM F@st™ 3202 Reference Manual - 288060387-01
Page A-6
Reproduction and communication prohibited without the written permission of
E
A.6
Offline mode
To start configuring the SAGEM F@st
TM
3202 in HTTP mode, the browser opens, the default IP
address of the router's LAN interface appears in the browser's Address field
but the home
screen does not appear
.
The screen opposite appears.
Click
.
The screen opposite appears.
Click
.
Page 115 / 140
Appendix A - Troubleshooting
SAGEM F@st™ 3202 Reference Manual - 288060387-01
Reproduction and communication prohibited without the written permission of
E
Page A-7
The screen opposite appears.
Select the Connections tabs and then the
"
Never set up a connection
"
1
.
Click
to confirm your choice.
In the menu bar, select the "
File
" menu then deselect the "
Work Offline
" command.
Click
OK
in the browser's "
Address
" field to display the home screen.
1
When the SAGEM F@st
TM
3202 is installed, this box is checked.

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