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Annex A - Troubleshooting
SAGEM F@st™ 1704 Reference Manual - 253272861-A
Page A-5
Sagem Communications SAS
document. Reproduction and disclosure prohibited
A.4
Diagnostics tool
To access the Diagnostic tool:
1.
Open your browser.
2.
Enter the router’s IP address or enter the following URL: http://myrouter.
3.
In the login screen that appears, enter your username and password.
Default values are:
•
User name:
admin
•
Password:
admin
4.
The welcome page of the HTTP configuration tool appears.
5.
Select the
Diagnostics
menu.
6.
Click on
Test
. The connections to the LAN, to your DSL Service Provider and to your
Internet Service Provider are tested step-by-step:
•
successful tests are marked as a pass.
•
unsuccessful tests are marked as a fail.
Note
Status
DOWN
means that an interface was not detected (LAN or Wi-Fi).
Note
FAIL test
Depending on the nature of the test, it is possible that operation of the router or
access to the Internet may not be prejudiced. For example if you do a "Ping"
either to an ATM OAM F5 segment or to a DNS primary address.
Page 172 / 202
Annex A - Troubleshooting
Page A-6
SAGEM F@st™ 1704 Reference Manual - 253272861-A
Sagem Communications SAS
document. Reproduction and disclosure prohibited
7.
If a test fails, click on the corresponding
Help
link to access detailed information and
problem-solving procedures.
8.
Click on
Test
to check the problem is solved and resume the connection tests.
If none of the above helps you solve the problem, and you are still having trouble connecting to
the Internet, we recommend that you restart your router (cf.A.6) and eventually reset the factory
configuration (cf. § A.7). You will then need to re-configure your router as a first-time setup.
Page 173 / 202
Annex A - Troubleshooting
SAGEM F@st™ 1704 Reference Manual - 253272861-A
Page A-7
Sagem Communications SAS
document. Reproduction and disclosure prohibited
A.5
Interpreting the LEDs
A.5.1
The "ADSL" LED blinks slowly
1.
Check the connection of your ADSL filters. Each telephone socket of your installation which
is used must be equipped with an ADSL filter.
2.
Check that the RJ11 type line cord delivered with your router is connected to one of your
sockets. It is recommended that no telephone extension is used.
3.
Finally, check with your ISP that the ADSL service is available on your telephone line.
A.5.2
"Wi-Fi" LED off
If this LED is off, this indicates that the WLAN interface of the router is not active.
To activate the wireless network, access the HTTP configuration tool and check the box "Enable
Wireless" in the
Wireless
menu (see section 5).
A.5.3
All LEDs are off
1.
Check that the type of power available in your premises is compatible with the mains
voltage required for powering your router.
2.
Check that the delivered power cord is properly connected at one end to the mains power
network.
3.
Check that the power connector is inserted correctly in the corresponding connector (power)
of the router.
Page 174 / 202
Annex A - Troubleshooting
Page A-8
SAGEM F@st™ 1704 Reference Manual - 253272861-A
Sagem Communications SAS
document. Reproduction and disclosure prohibited
A.6
Restarting your router
We recommend that you restart your router if you notice that the router does not operate
properly:
To restart your router, use one of the following methods:
•
Press the
Power
button located on the rear panel of the router. Press it again to switch it
back on.
•
Click on the
Reboot
action of the HTTP configuration tool.
During restarting, the status of the LEDs is the following:
The
LED will light up first, followed by the four Ethernet LEDs (1 to 4), then these last four
LEDs will be off. The
and Ethernet (which corresponds to the connected interface) LEDs
should be steady and the
LED blinks during the establishment of the ADSL link, then
steadies like the
LED. The
LED should be steady and turn from "Red" to "Green" when a
PPP session has been created.
Note
The powering up process lasts around one minute.
A.7
Resetting factory configuration
If you lose your password or if, after having entered new parameters in your router, you cannot
access the Internet nor the HTTP configuration tool, you can restore the normal operation with
the “factory” parameters via the
Restore Default
procedure.
When the procedure is finished you will have to enter again your connection ID and connection
password delivered by your Internet Service Provider (see Internet Connection – section 5.6)
To reset the default settings and therefore restore the router to its factory configuration, use one
of the following methods:
Important
This
operation
deletes
the
entire
personalised
configuration
of
your
router: Password, Configuration, etc.
After a factory configuration reset, it is
necessary to install your router again
using the installation CD-ROM, or to enter again the ADSL connection data
supplied by your
I
nternet
S
ervice
P
rovider (ISP) (see Internet Connection
section 5.6).
•
Press and hold for about 10 seconds the
Reset
button located on the rear panel of the
router.
•
In the HTTP configuration tool, select
Management > Settings > Restore default
.
Page 175 / 202
Annex A - Troubleshooting
SAGEM F@st™ 1704 Reference Manual - 253272861-A
Page A-9
Sagem Communications SAS
document. Reproduction and disclosure prohibited
A.8
Offline mode
To start configuring the router in HTTP mode, the browser opens, the default IP address of the
router's LAN interface appears in the browser's Address field
but the home screen does not
appear
.
The screen opposite appears.
Click
The screen opposite appears.
Click
The screen opposite appears.
Select the
Connections
tab and then
the
Never dial a connection
1
.
Click
to confirm your
choice.
In the menu bar, select the
File
menu then deselect the
Work Offline
command.
Click
OK
in the browser's
Address
field to display the home screen.
1
When the router is installed, this box is checked.

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