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Page 366 / 414 Scroll up to view Page 361 - 365
Monitor System Access and Performance
366
ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N
Reboot the Wireless VPN Firewall Remotely
You can perform a remote reboot, for example, when the wireless VPN firewall seems to
have become unstable or is not operating normally.
Rebooting breaks any existing connections either to the wireless VPN firewall (such as your
management session) or through the wireless VPN firewall (for example, LAN users
accessing the Internet). However, connections to the Internet are automatically reestablished
when possible.
To reboot the wireless VPN firewall:
In Router Options section of the screen, next to Reboot the Router, click the
Reboot
button.
The wireless VPN firewall reboots. The Diagnostics screen might remain visible during the
reboot process, or a status message with a counter might show the number of seconds left
until the reboot process is complete. The reboot process takes about 165 seconds.
Page 367 / 414
367
11
11.
Troubleshooting
This chapter provides troubleshooting tips and information for the wireless VPN firewall. After
each problem description, instructions are provided to help you diagnose and solve the problem.
For the common problems listed, go to the section indicated.
•
Is the wireless VPN firewall on?
Go to
Basic Functioning
on page 368.
•
Have I connected the wireless VPN firewall correctly?
Go to
Basic Functioning
on page 368.
•
I cannot access the wireless VPN firewall’s web management interface.
Go to
Troubleshoot the Web Management Interface
on page 369.
•
A time-out occurs.
Go to
When You Enter a URL or IP Address, a Time-Out Error Occurs
on page 370.
•
I cannot access the Internet or the LAN.
Go to
Troubleshoot the ISP Connection
on page 370.
•
I have problems with the IPv6 connection.
Go to
Troubleshooting the IPv6 Connection
on page 372
•
I have problems with the LAN connection.
Go to
Troubleshoot a TCP/IP Network Using a Ping Utility
on page 375.
•
I want to clear the configuration and start over again.
Go to
Restore the Default Configuration and Password
on page 376.
•
The date or time is not correct.
Go to
Address Problems with Date and Time
on page 377.
•
I need more information.
Go to
Access the Knowledge Base and Documentation
on page 378.
Page 368 / 414
Troubleshooting
368
ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N
Note:
The wireless VPN firewall’s diagnostic tools are explained in
Diagnostics Utilities
on page 362.
Basic Functioning
After you turn on power to the wireless VPN firewall, verify that the following sequence
of events occurs:
1.
When power is first applied, verify that the Power LED is on.
2.
After approximately 2 minutes, verify that:
a.
The Test LED is no longer lit.
b.
The left LAN port LEDs are lit for any local ports that are connected.
c.
The left WAN port LEDs are lit for any WAN ports that are connected.
If a port’s left LED is lit, a link has been established to the connected device. If a port is
connected to a 1000 Mbps device, verify that the port’s right LED is green. If the port
functions at 100 Mbps, the right LED is amber. If the port functions at 10 Mbps, the right
LED is off.
If any of these conditions do not occur, see the appropriate following section.
Power LED Not On
If the Power and other LEDs are off when your wireless VPN firewall is turned on, make sure
that the power cord is correctly connected to your wireless VPN firewall and that the power
supply adapter is correctly connected to a functioning power outlet.
If the error persists, you have a hardware problem and should contact NETGEAR technical
support.
Test LED Never Turns Off
When the wireless VPN firewall is powered on, the Test LED turns on for approximately
2 minutes and then turns off when the wireless VPN firewall has completed its initialization. If
the Test LED remains on, there is a fault within the wireless VPN firewall.
If all LEDs are still on more than several minutes minute after power-up, do the
following:
•
Turn the power off, and then turn it on again to see if the wireless VPN firewall recovers.
•
Reset the wireless VPN firewall’s configuration to factory default settings. Doing so sets
the wireless VPN firewall’s IP address to
192.168.1.1
. This procedure is explained in
Restore the Default Configuration and Password
on page 376.
If the error persists, you might have a hardware problem and should contact NETGEAR
technical support.
Page 369 / 414
Troubleshooting
369
ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N
LAN or WAN Port LEDs Not On
If either the LAN LEDs or WAN LEDs do not light when the Ethernet connection is
made, check the following:
•
Make sure that the Ethernet cable connections are secure at the wireless VPN firewall
and at the hub, router, or workstation.
•
Make sure that power is turned on to the connected hub, router, or workstation.
•
Be sure that you are using the correct cables:
When connecting the wireless VPN firewall’s WAN ports to one or two devices that
provide the Internet connections, use the cables that are supplied with the devices.
These cables could be standard straight-through Ethernet cables or Ethernet crossover
cables.
Troubleshoot the Web Management Interface
If you cannot access the wireless VPN firewall’s web management interface from a
computer on your local network, check the following:
•
Check the Ethernet connection between the computer and the wireless VPN firewall as
described in the previous section (
LAN or WAN Port LEDs Not On
).
•
If your computer’s IP address is shown as 169.254.x.x:
Windows and Mac operating systems generate and assign an IP address if the computer
cannot reach a DHCP server. These autogenerated addresses are in the range of
169.254.x.x. If your IP address is in this range, check the connection from the computer
to the wireless VPN firewall and reboot your computer.
•
If your wireless VPN firewall’s IP address has been changed and you do not know the
current IP address, reset the wireless VPN firewall’s configuration to factory default
settings. This sets the wireless VPN firewall’s IP address to
192.168.1.1
. This procedure
is explained in
Restore the Default Configuration and Password
on page 376.
Tip:
If you do not want to revert to the factory default settings and lose your
configuration settings, you can reboot the wireless VPN firewall and use
a sniffer to capture packets sent during the reboot. Look at the ARP
packets to locate the wireless VPN firewall’s LAN interface address.
•
Make sure that you are using the SSL https://
address
login rather than the http://
address
login.
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click
Refresh
to be sure that the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Clear the browser’s cache.
Page 370 / 414
Troubleshooting
370
ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N
•
Make sure that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when entering
this information.
Note:
To be able to configure the wireless VPN firewall, your computer’s IP
address does not need to be on the same subnet as the wireless
VPN firewall.
If the wireless VPN firewall does not save changes you have made in the web management
interface, check the following:
•
When entering configuration settings, be sure to click the
Apply
button before moving to
another menu or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the web browser. The changes might have
occurred, but the web browser might be caching the old configuration.
When You Enter a URL or IP Address, a Time-Out Error
Occurs
A number of things could be causing this situation. Try the following troubleshooting
steps:
•
Check whether other computers on the LAN work correctly. If they do, ensure that your
computer’s TCP/IP settings are correct. If you use a fixed (static) IP address, check the
subnet mask, default gateway, DNS, and IP addresses on the Broadband ISP Settings
screen. For more information, see
Manually Configure an IPv4 Internet Connection
on
page 31.
•
If the computer is configured correctly, but still not working, ensure that the wireless VPN
firewall is connected and turned on. Connect to the web management interface, and
check the wireless VPN firewall’s settings. If you cannot connect to the wireless VPN
firewall, see the information in the previous section (
Troubleshoot the Web Management
Interface
on page 369).
•
If the wireless VPN firewall is configured correctly, check your Internet connection (for
example, your modem, dish, or router) to make sure that it is working correctly.
Troubleshoot the ISP Connection
If your wireless VPN firewall is unable to access the Internet, you should first determine
whether the wireless VPN firewall is able to obtain a WAN IP address from the ISP. Unless
you have been assigned a static IP address, your wireless VPN firewall requests an IP
address from the ISP. You can determine whether the request was successful using the web
management interface.

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