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Page 101 / 106 Scroll up to view Page 96 - 100
Troubleshooting
101
Zain Mobile Hotspot
5.
Tap Factory Reset
>
button.
6.
Tap the
Yes
button.
7.
Tap the
Begin Reset
button.
A factory reset takes about one minute.
8.
After the device resets, reconnect Wi-Fi devices.
View Alerts
Your mobile hotspot displays alerts to advise you of device status changes.
SIM Not Installed
Ensure that the micro SIM card is installed correctly. See
Install the Micro SIM Card
on
page
13.
SIM Error
—
Check SIM
Ensure that you have your network service provider’s micro SIM card inserted in the hotspot.
If a problem still exists, contact customer service. The micro SIM card might be damaged and
need replacing.
SIM Locked
To unlock the micro SIM card from the hotspot web page:
1.
Contact Zain customer service for the PIN to unlock the micro SIM card.
Page 102 / 106
Troubleshooting
102
Zain Mobile Hotspot
2.
From a computer or wireless device that is connected to your network, launch an Internet
browser.
3.
Enter
http://hotspot.zain
or
.
A login screen displays.
4.
Enter the administrator login password.
The default password is
admin
. The password is case-sensitive.
The Home screen displays.
5.
Enter the micro SIM PIN when prompted.
6.
Click the
Save
button.
Temperature-Related Alerts
The hotspot is designed to work over a wide temperature range. (For information, see
Environmental Specifications
on page
106.) The mobile hotspot shuts down automatically if it
goes out of the supported temperature range.
Move the device to an area where the temperature is more suitable and, if the mobile hotspot
is too warm, make sure that the area is well ventilated and air can circulate around the
device.
Note:
The battery might not recharge if the mobile hotspot is outside the
operating temperature range.
Connection Alerts
Some connection alerts include instructions for resolving them. For other connection alerts,
including those in the following table, contact customer service for assistance.
Table 4.
Connection alerts
Alert
Description
8
Operator determined barring
25
LLC or SNDCP failure
26
Insufficient resources
27
Missing or unknown APN
28
Unknown PDP address or type
29
User authentication failed
30
Activation rejected by GGSN
32
Service Option not supported
Page 103 / 106
Troubleshooting
103
Zain Mobile Hotspot
33
Service Option not subscribed
34
Service Option temporarily out of order
36
Regular deactivation
37
QoS not accepted
38
Network failure
39
Reactivation required
40
Feature not supported
41
Semantic error in the TFT operation
42
Syntactical error in the TFT operation
43
Unknown PDP context
44
PDP context without TFT already activated
45
Semantic errors in packet filters
46
Syntactical errors in packet filters
67
Connection error
81
Invalid transaction identifier value
95
Semantically incorrect message
96
Invalid mandatory information
97
Message type nonexistent or not implemented
98
Message type not compatible with the protocol state
99
Information element non existent or not implemented
100
Conditional IE error
101
Message not compatible with the protocol state
111
Protocol error, unspecified
256
Invalid Connection ID
258
Invalid PRI NSAPI
259
Invalid Field
260
SNDCP Failure
261
RAB Setup Failure
262
No GPRS Context
Table 4.
Connection alerts (continued)
Alert
Description
Page 104 / 106
Troubleshooting
104
Zain Mobile Hotspot
263
PDP Establish Max Timeout
264
PDP Activate Max Timeout
265
PDP Modify Max Timeout
266
PDP Inactivate Max Timeout
267
PDP Lower layer Error
268
PDP Duplicate
269
UE RAT Change
Table 4.
Connection alerts (continued)
Alert
Description
Page 105 / 106
105
A
A.
Specifications
This appendix covers the following topics:
•
Mechanical Specifications
•
Environmental Specifications
•
Supported RF Bands

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