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Page 86 / 106 Scroll up to view Page 81 - 85
Advanced Settings
86
Zain Mobile Hotspot
If the hotspot is tethered using a USB cable, this address is 192.168.1.4. If the hotspot is
connected using Wi-Fi, the first Wi-Fi client’s IP address is usually 192.168.1.74.
The
Submit
button displays after you make a selection.
7.
Click the
Submit
button.
Set LAN Options
To set the hotspot’s LAN options:
1.
From a computer or wireless device that is connected to your network, launch an
Internet browser.
2.
Enter
http://hotspot.zain
or
.
A login screen displays.
3.
Enter the administrator login password.
The default password is
admin
. The password is case-sensitive.
The Home screen displays.
4.
Select
Settings > Router > Basic
.
5.
In the LAN section, enter the appropriate details.
If the DHCP server is enabled, it automatically assigns an IP address to each device on
the network and manages its configuration information.
Page 87 / 106
Advanced Settings
87
Zain Mobile Hotspot
The DNS mode setting specifies how the DNS servers are obtained. If you select
Auto
,
the servers use the DNS relay specified by the Internet provider.
The
Submit
button displays after you make a selection.
6.
Click the
Submit
button.
Page 88 / 106
88
4
4.
Frequently Asked Questions
This chapter provides answers to questions you might have about your hotspot. (Also see
Chapter 5, Troubleshooting
.) The chapter covers the following topics:
•
Why can’t I connect a device to the hotspot?
•
Why can’t I access the Internet?
•
Why isn’t my battery charging?
•
Why is the signal indicator always low?
•
Why is the download or upload speed slow?
•
How do I go back to the hotspot web page?
•
What do I do if I forget my admin login password?
•
How do I disconnect from the mobile broadband network?
•
Why doesn’t the Connect / Disconnect button appear on the hotspot web page?
•
How can I extend the life of the battery?
•
How do I turn the hotspot off?
•
How do I find out how many users are connected to my hotspot’s Wi-Fi networks?
•
The touchscreen is not lit. How do I know if the hotspot is still powered on?
•
How do I find my computer’s IP address?
•
How do I find a device’s MAC address?
•
Where can I find more information?
Page 89 / 106
Frequently Asked Questions
89
Zain Mobile Hotspot
Why can’t I connect a device to the hotspot?
If you are experiencing problems connecting to the hotspot, try the following suggestions:
•
Turn off your device and take the battery out, wait 10 seconds, put the battery back in,
and turn your device on.
•
Restart your computer.
•
Turn off or temporarily disable any security programs or firewalls.
•
If possible, try using another computer or Wi-Fi device to connect to your hotspot. If you
can, then the problem is with the device that cannot connect, not the hotspot.
Why can’t I access the Internet?
If you are connected to the hotspot but cannot connect to the Internet, try the following
suggestions:
•
Check the display status on the touchscreen.
•
Make sure that network coverage is available in your area.
•
Make sure that your micro SIM card is active and enabled with data services.
•
Wait one to two minutes for the hotspot to initialize.
•
Confirm that your account is activated and that no other Internet connections are active.
•
Switch your hotspot off and on and restart your computer or Wi-Fi device.
•
Check to see if you can access www.zain.com. If you can access www.zain.com but you
cannot access other non-Zain websites, you might need to top up or recharge your
pre-paid SIM card.
Why isn’t my battery charging?
If you are in a low-coverage area, are transferring a lot of data, or left the hotspot in a hot
location, the internal temperature of the hotspot can rise above 45°C. In these conditions, the
battery cannot be charged due to safety limits with lithium-ion battery technology.
Check to ensure that the USB cable and the AC wall charger are connected securely and are
working correctly.
Why is the signal indicator always low?
Your hotspot has poor reception. Try moving it to a location with a clear view of the sky (for
example, near a window).
Page 90 / 106
Frequently Asked Questions
90
Zain Mobile Hotspot
Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources like electrical
generators or other hotspot Wi-Fi devices. Review the following possibilities:
•
Check your signal strength and network type (for example, LTE 4G is generally faster
than 3G).
•
Check Wi-Fi interference by powering the hotspot off and on to find a better Wi-Fi
channel.
•
Switch Wi-Fi channel from 2.4 GHz to 5 GHz.
•
If Zain network signal is low, consider using external antennas or cradle the hotspot with
built-in high gain antennas.
How do I go back to the hotspot web page?
To view the hotspot web page:
1.
From a computer or wireless device that is connected to your network, launch an
Internet browser.
2.
Enter
http://hotspot.zain
or
.
A login screen displays.
3.
Enter the administrator login password.
The default password is
admin
. The password is case-sensitive.
What do I do if I forget my admin login password?
The default admin login password is
admin
, and the hotspot web page URL is
http://hotspot.zain or http://192.168.1.1.
If you changed the admin login password and can’t remember the password that you created,
you must set the hotspot back to factory defaults.
To reset the hotspot from the touchscreen:
1.
To wake up the device, press the
Power key
.

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