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Page 96 / 106 Scroll up to view Page 91 - 95
Frequently Asked Questions
96
Zain Mobile Hotspot
To find the MAC address on a Mac
OS
X device:
1.
From the Apple menu, select
System Preferences > Network
.
2.
Select the wireless adapter that is connecting to the routing hardware.
3.
Select
Advanced
.
4.
Select
Ethernet
.
The Ethernet ID is displayed. This is the same as the MAC address.
Where can I find more information?
Review the following:
•
The
Quick Start Guide
that came with your mobile hotspot.
•
Visit
support.netgear.com
, click the
Support for Home Products
link, search for your
network service provider, and select your hotspot from the list of products to do the
following:
-
Update the firmware on your device (if an update is available)
-
View a tutorial
•
Learn tips and tricks at
to get the most
from your hotspot.
•
Information about accessories is available at
.
Page 97 / 106
97
5
5.
Troubleshooting
This chapter provides suggestions for troubleshooting problems that might arise when you are
using your mobile hotspot. The chapter covers the following topics:
•
The Wi-Fi network name does not appear in the list of networks
•
The No Signal icon displays on either the touchscreen
or the
hotspot web page
•
Your device cannot access the hotspot web page when connected to a VPN
•
The hotspot cannot connect to a computer running Windows Vista
•
The hotspot does not connect to your service provider’s network
•
Reset the hotspot
•
View Alerts
Page 98 / 106
Troubleshooting
98
Zain Mobile Hotspot
The Wi-Fi network name does not appear in the list
of networks
If you do not see the hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these
suggestions:
•
Refresh the list of networks.
•
If the touchscreen is dark, the Wi-Fi radio might be asleep. Press the
Power key
to wake
the hotspot.
•
If the hotspot is tethered to your computer, make sure that Wi-Fi is set to stay on when the
hotspot is tethered. See
Reset the hotspot
on page
99.
The No Signal icon displays on either the touchscreen
or the
hotspot web page
If the No Signal icon (
) displays on either the touchscreen
or the hotspot web page, make
sure that you are in your network service provider’s coverage area.
Your device cannot access the hotspot web page
when connected to a VPN
If you are using your hotspot while connected to a VPN, you might not be able to access the
hotspot web page using http://hotspot.zain.
To directly access the hotspot web page hosted on the device, enter the address
http://192.168.1.1 in your browser.
The hotspot cannot connect to a computer running
Windows Vista
Microsoft has a known issue whereby computers running Windows Vista cannot obtain an IP
address from certain routers. More information and a fix are available at
or visit the Microsoft support website and search for
knowledge base article 928233.
Page 99 / 106
Troubleshooting
99
Zain Mobile Hotspot
The hotspot does not connect to your service
provider’s network
If your hotspot does not connect to your service provider’s mobile broadband network, try the
following suggestions:
•
Make sure that your micro SIM account is active. To check micro SIM status and activate
the account, visit
•
If you use a pay-as-you-go micro SIM card, make sure that the account has a positive
balance.
•
If your mobile hotspot still does not connect, you might need to create or update the
default connection profile.
To check the default connection profile settings:
1.
From a computer or wireless device that is connected to your network, launch an
Internet browser.
2.
Enter
http://hotspot.zain
or
.
A login screen displays.
3.
Enter the mobile hotspot password.
The default password is
admin
. The password is case-sensitive.
The Home screen displays.
4.
Select
Settings > Network > APN
.
5.
Review ISP settings.
Reset the hotspot
You can reset the hotspot to the factory settings. This is useful if you forgot your admin login
password for the hotspot web page.
Page 100 / 106
Troubleshooting
100
Zain Mobile Hotspot
If you reset the hotspot, all of your customizations are lost. If you want to keep them, save
them before doing the reset and restore them afterward. See
Back Up and Restore Hotspot
Settings
on page
73.
Note:
When you reset the hotspot, any currently connected devices lose
access and must be reconnected after the hotspot restarts.
To reset the hotspot from the touchscreen:
1.
To wake up the device, press the
Power key
.
2.
Tap the
Home
(
) button.
3.
Tap the
Settings
button.
4.
Tap the
More
button.

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