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Page 26 / 34 Scroll up to view Page 21 - 25
B
Configuring the Gateway • Starting the Gateway Configuration Manager
SVG2501 Series Wireless Voice Gateway • User Guide
17
550885-001-a
Menu Options
The SVG2501 Configuration Manager Menu Options are displayed along the top of the
SVG2501 Configuration Manager screen. When a menu option is selected, a top-level
page for that option is displayed.
SVG2501 Configuration Manager Menu
Menu Options
Function
Status
Provides information about the SVG2501 hardware and software,
MAC address, gateway IP address, serial number, and related
information.
You can also monitor your cable system connection.
Additional pages provide diagnostic tools and allow you to change
your SVG2501 user name and password.
Basic
Views and configures SVG2501 IP-related configuration data,
including Network Configuration, WAN Connection Type, DHCP,
and DDNS.
The Backup option allows you to save your SVG2501 configuration
on your computer.
Advanced
Configures and monitors how the SVG2501 routes IP traffic.
Firewall
Configures and monitors the SVG2501 firewall.
Parental Control
Configures and monitors the SVG2501 parental control feature.
Wireless
Configures and monitors SVG2501 wireless networking features.
VPN
Configures and monitors SVG2501 operation with a VPN.
MTA
Monitors the telephone features of the SVG2501.
Page 27 / 34
B
Configuring the Gateway • Changing the Default Username and Password
SVG2501 Series Wireless Voice Gateway • User Guide
18
550885-001-a
Menu Options
Function
Battery
Provides the current status information about the backup battery, if
installed.
Logout
Closes the SVG2501 Configuration Manager.
Changing the Default Username and Password
From the
Status
menu, select
Security
. Complete each field and then click
Apply
to
save your changes.
•
All entries are case-sensitive.
•
For Password Change Username, type a new username.
•
For Current Username Password, type the old password.
•
Make sure
No
is selected for Restore Factory Defaults.
Note
: Do not run
Restore Factory Defaults
to change the Username Password.
Restoring the Default Username and Password
1.
From the
Status menu, select
Security
.
2.
Select
Yes
under Restore Factory Defaults.
3.
Click
Apply
to reset the default username and password.
4.
Log in again using the defaults.
WARNING
: If you run
Restore Factory Defaults
, you will lose additional custom
configuration settings including your Parental Controls, Firewall, and Advanced settings.
Page 28 / 34
B
Configuring the Gateway • Saving Your Gateway Configuration
SVG2501 Series Wireless Voice Gateway • User Guide
19
550885-001-a
Saving Your Gateway Configuration
You can save the current gateway settings on your computer.
1.
From the
Basic menu, select
Backup
.
2.
Click
Backup
and then click
OK
.
3.
Click
Save.
4.
Select the gateway configuration file — use the default,
GatewaySettings.bin
, or
select another file name.
5.
Click
Save
.
Restoring Your Gateway Configuration
You can restore previously saved gateway settings on your computer.
1.
From the Basic menu, select
Backup
.
2.
To restore your previously saved gateway configuration, click
Restore
and then click
OK
to reboot the gateway.
– or -
To select a different gateway configuration, click
Browse
to locate the file and then
click
Open
.
Click
Restore
and then click
OK
to reboot the gateway.
Retrieving Help
Help information is available for any menu option. It provides brief field descriptions for
each menu option page. To retrieve help, click
help
on that page.
Exiting the Gateway Configuration Manager
•
Click
Logout
on the SVG2501 Menu bar.
Page 29 / 34
B
Troubleshooting • Solutions
SVG2501 Series Wireless Voice Gateway • User Guide
20
550885-001-a
A
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider.
Before calling your service provider, try pressing the Reset button on the rear panel of
the SVG2501.
Note
: Press
RESET
on the rear panel to restore the default settings. You will lose your
custom configuration settings, including Parental Control, Firewall, and Advanced
settings.
Resetting the SVG2501 may take 5- to 30 minutes. Your service provider may ask for the
status of the lights as described in
Front Panel LEDs and Error Conditions
.
Solutions
Table 2 – Troubleshooting Solutions
Gateway Problem
Possible Solution
Power LED is off
•
Check that the SVG2501 is properly plugged into the electrical
outlet.
•
Check that the electrical outlet is working.
•
Press the
RESET
button on the rear panel.
Cannot send or
receive data
•
On the front panel, note the status of the LEDs and refer to
Front
Panel LEDs and Error Conditions
to identify the error. If you have
cable TV, check that the TV is working and the picture is clear. If
you cannot receive regular TV channels, the data service will not
function.
•
Check the coaxial cable at the SVG2501 and wall outlet.
Hand-tighten if necessary.
•
Check the IP address. Follow the steps for
verifying the IP
address
for your system. Call your service provider if you need an
IP address.
•
Check that the Ethernet (or USB) cable is properly connected to
the SVG2501 and the computer.
•
If a device is connected via the Ethernet port, check the ONLINE
LED to verify connectivity.
Page 30 / 34
B
Troubleshooting • Front Panel LEDs and Error Conditions
SVG2501 Series Wireless Voice Gateway • User Guide
21
550885-001-a
Gateway Problem
Possible Solution
Wireless client(s)
cannot send or receive
data
•
Perform the first four checks in “Cannot send or receive data.”
•
Check the Security Mode setting on the Wireless Primary
Network Page:
−
If you enabled WPA and configured a passphrase on the
SVG2501, be sure each affected wireless client has the
identical passphrase. If this does not solve the problem, check
whether the wireless client supports WPA.
−
If you enabled WEP and configured a key on the SVG2501, be
sure each affected wireless client has the identical WEP key. If
this does not solve the problem, check whether the client’s
wireless adapter supports the type of WEP key configured on
the SVG2501.
−
To temporarily eliminate the Security Mode as a potential
issue, disable security.
•
After resolving your problem, be sure to re-enable wireless
security.
•
On the Wireless Access Control Page, be sure the MAC address
for each affected wireless client is correctly listed.
Slow wireless
transmission speed
with WPA enabled
•
On the Wireless Primary Network Page, check whether the WPA
Encryption type is TKIP.
•
If all of your wireless clients support AES, change the WPA
Encryption to AES.
Front Panel LEDs and Error Conditions
The SVG2501 front panel LEDs provide status information for the following error
conditions:
Table 3 – Front Panel LEDs and Error Conditions
LED
Status
If, During Startup:
If, During Normal Operation:
POWER
OFF
SVG2501 is not properly plugged
into the power outlet
The SVG2501 is unplugged
RECEIVE
FLASHING
Downstream receive channel
cannot be acquired
The downstream channel is lost
SEND
FLASHING
Upstream send channel cannot
be acquired
The upstream channel is lost
ONLINE
FLASHING
IP registration is unsuccessful
The IP registration is lost

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